In addition to consolidating guest room devices, Roxy frees up concierge and front-desk staff to perform more value-added work in person with guests. Speech-enabled Roxy handles a full range of services including on-demand assistance, transportation and navigation, curated recommendations customized for your hotel, wake up calls and valet requests, housekeeping requests, weather, music streaming, room service, and more – with a single user-friendly device.
"Cloud5's hospitality cloud-based PBX platform is a perfect fit for Roxy speech-enabled devices," explains Cam Urban, CEO of Roxy. "Deployment is easy and properties can scale their deployments to any size, with any number of Roxy devices on property. Cloud5's platform streamlines implementation and enables changes to be made quickly across all phones in the network. We're excited to be working with Cloud5, a proven leader in bringing innovative communications technology to hoteliers."
According to a recent study by NPR and Edison Research, one in six Americans has a smart speaker or virtual assistant device in their home today. comScore projects 50% of all searches will be done by voice by 2020. As this number continues to grow, guests will come to expect these devices as amenities in their rooms. Properties that adopt solutions like Roxy in lieu of traditional in-room devices will save money and be positioned to serve guests better today and in the future.
Set up is simple and fast. Hotel users have full control over their hotel voice persona, services, and information that guests receive with the ability to customize messages and the information database based on season, events, hotel activities, and more.
"'Hands-free' is the trend for homes, cars, and now hotel rooms. Hospitality is seeing greater demand for speech-enabled devices that give guests the 'at home' experience they crave when traveling," said Daniel Langrill, VP of Product Management and Development at Cloud5. "The Roxy device is a creative solution that reduces costs by reducing/replacing in-room devices while improving guest satisfaction. It's an excellent addition to Cloud5's end-to-end solutions portfolio and provides us with a way to offer both a speech-enabled guest engagement device and a speech-enabled telephone in one solution."
Roxy is a speech enabled device that provides fully customizable in-room concierge services. The device is built from the ground-up for the hotel industry. Guests use the device by asking a question or making a request. Roxy intuitively understands the request or question and responds immediately. In addition to improving the guest experience, Roxy helps hotels eliminate in-room devices, increase efficiencies in guest services delivery and generate revenue. Learn more at the Roxy website. See a video of Roxy in action here.
Cloud5 is hospitality's leading communications technology & services provider. Its two world-class business units serve the unique needs of thousands of hotels, from large luxury hotels and resorts to economy properties, working with major brands, ownership groups, management companies and independents. Cloud5 Technology designs, builds and supports high-performance Internet / Network and Voice solutions for hotels committed to offering the best guest connectivity experience. Cloud5 Contact Center is an award-winning voice reservations and agent services provider dedicated to hospitality that delivers enhanced conversion rates and brand experience, serving the full range of operations from economy hotels to the world's top luxury hotel brand. For more information on Cloud5 solutions, visit www.cloud5.com, or call 877.241.2516.