As voice becomes the preferred interface for guest and staff interactions with technology in hotels, there must be safeguards in place to ensure that no data falls into the wrong hands, said David Berger, CEO of Volara. Hoteliers have a duty to protect their guests personally identifiable information and weve built our technology atop the leading natural language processing platforms to ensure they meet this duty.
The same is true for protecting hotels proprietary data from disclosure, he said. We dont recommend integrating sensitive hotel technology solutions directly into the large Natural Language Processing Platforms (NLPs), as this could expose sensitive, proprietary hotel information, such as guest profiles, operational practices, or guest communications. Hoteliers are understandably concerned that data may be used to remarket to guests or for other non-hotel purposes. To enable hotels to have the benefit of fully integrated voice technology from the leading platforms while protecting the hotels proprietary data from exposure, Volara has developed a secure integrations hub featuring integrations with 27 leading hotel technologies and more soon to come. No other hotel technology solution can make that claim today.
With 47.3 million people, or nearly one in five adults, in the United States currently owning a smart speaker (according to voicebot), its a safe bet that many of these consumers will expect and even demand an interactive voice experience when they travel especially in their hotel rooms. Determining which voice technology provider to partner with can be confusing, but guest privacy and data security are table stakes.
Here are 8 important questions to ask providers when shopping for a voice technology solution:
When engaging guests with voice technology, especially in private areas like guestrooms, it is important that hoteliers understand how the technology works, Berger said. Ensuring that the solution is protecting guests privacy is not optional. Secondary, but also important to achieve the return on investment, is ensuring that guest requests are properly received and routed to the hotels existing task-management software for seamless communication and collaboration. Without the right integrations, even the best product can add complexity and cost. Hoteliers need to make sure any vendor they consider has the integrations they need to set their team up for success.
Volara integrates with the leading:
Volara is the leader in voice technology for the hospitality industry, with deployments in properties such as the Viceroy Los Cabos, Westin Buffalo, Thompson Seattle, Motif Seattle, Best Western Hawthorne Terrace, Aloft Hotel Dublin Pleasanton, The Edwin by Marriotts Autograph Collection, and EMC2 by Marriotts Autograph Collection, among its satisfied customers. In September, Marriott International named Volara its official and exclusive partner for its pilots of voice technologies. Volara is the only company to achieve the Alexa for Business Solution Service Delivery Designation and to be named a launch partner for Alexa for Hospitality.