Effective immediately, Sabre Hospitality Solutions customers can easily purchase and incorporate a rich set of ALICE capabilities designed to help hoteliers optimize daily on-property operations and improve guest interactions through incident management and workflow tracking. ALICE's complete suite of operations and guest engagement tools complement the distribution, operations, retailing and guest experience management capabilities of Sabre's SynXis platform.
"We are constantly evaluating how to help our customers overcome their biggest challenges," said Mike Rodger, Vice President of Product Management for Sabre. "Offering them direct access to the ALICE suite of solutions allows them to easily implement a best-in-class workflow tracking and guest communication component that complements several elements of our SynXis platform, including our guest-centric property management system, SynXis Property Hub."
"I think we all see a future for hospitality that is connected for the entire end-to-end guest experience," says ALICE CEO Justin Effron. "Sabre has impressed us, pushing full steam ahead with this vision, and we feel this partnership is a promising first step towards this goal."
ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.'s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.
For more information, visit https://www.aliceplatform.com.