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9 January 2019

NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

ALICE is the hospitality industry’s leading operations technology, creating a unified hospitality experience

  • NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational ExcellenceNIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

PUNTA NIZUC, Cancun, Mexico, - NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offerings.

Part of the Brisas Group, NIZUC Resort & Spa is one of Mexico's most sought-after destinations. The implementation of ALICE allows all staff members to fulfill the hotel's mission to offer a highly customized level of service and maintain the satisfaction and loyalty of each and every guest.

"ALICE has helped us change the way we communicate, giving us the opportunity to improve our service, and, of course, to turn around our performance on the guest experience at the hotel," said Victor Reyes, NIZUC Resort & Spa's Director of IT.

Before ALICE, NIZUC Resort & Spa used walkie-talkies and spreadsheets to handle guest and staff requests. However, this meant management did not have any insight into what was happening on the property in real-time. Upgrading all departments to ALICE has made an immediate improvement on staff alignment and accountability, "It is incredible to see how employees now use the phrase 'Ya subsite tu ALICE?' meaning 'Did you submit your request through ALICE?' If not, team members will encourage others to submit tickets," highlights Reyes.

Reyes states that the impact of using ALICE over the past year has been evident, "Not only has ALICE improved our staff communication and accountability, ALICE helped us to achieve an important award - the AAA 5 Diamond Award - and after using ALICE for less than 8 months, our TripAdvisor rating went from #5 to #2."

NIZUC is a member of Preferred Hotels & Resorts and is the flagship property of Las Brisas Hotel Collection's elite luxury resort line called NIZUC Resorts & Spa brand.

For further information on NIZUC Resort & Spa, visit the website at www.nizuc.com.

Maria Oliveira - Public Relations Manager: maria.oliveira@nizuc.com.

About NIZUC Resort & Spa (www.nizuc.com) - Once a base station for Mayan astronomers and later a presidential retreat for world leaders, NIZUC Resort & Spa, which opened in March 2013, offers a 29-acre exclusive beachfront escape just fifteen minutes away from the Cancun Airport. Numerous artistic talents collaborated to create a destination that fuses a uniquely modern sensibility with an authentic Mayan ethos - a perfect blend of site-specific architecture and design that is evident throughout the property's 274 suites and villas, as well as its meticulously appointed public areas. The resort's extensive collection of amenities boasts multiple pools, a stunning 30,000 square-foot ESPA facility with dedicated hydrotherapy rooms, as well as six world-class restaurants. NIZUC has two secluded white sand beaches with on-site water sports, and is surrounded by the region's natural wonderings, archaeological sites and amazing attractions including the world's first Underwater Art Museum.

About ALICE

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry, working with many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

For more information, visit https://www.aliceplatform.com.


Guestroom TechnologyTravel TechnologyInnovationLuxury TravelGlobal

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