Contestants submitted 90-second videos to showcase their innovative solution that is new to the hospitality market. Three of the semi-finalists advanced from the videos that received the most YouTube "likes" from the public. The other seven semifinalists were determined based on votes from the 25 judges.
Cloud5's Hospitality Dashboard Experience (HDX) is the first performance management solution that will leverage predictive monitoring and self-healing network technology to proactively manage the guest experience. HDX identifies and resolves network health issues before they impact guests across applications, including Internet, Voice, Guest Service, IOT, and more. With business intelligence and role-based views of the hotel technology ecosystem, the HDX platform boosts guest satisfaction, reduces outages & network costs by managing every aspect of the guest experience proactively.
"Cloud5's HDX is designed from the guest perspective," explained Cloud5 CEO Mark Holzberg. "HDX promises hotel operations, engineering & marketing teams a guest-centric view of their network ecosystem with the opportunity to enhance the guest experience through seamless touchpoints automated by AI and machine learning. We are committed to developing leading-edge solutions, like HDX, that transform how hospitality thinks about and applies communications technology. I'm very proud of our innovative R&D and product management teams for the work that they do every day."
The next round will take semi-finalist Cloud5 to New Orleans, where it will present on Wednesday, 10 April to the audience at HT-NEXT. The judges will rank the onsite presentations and narrow the ten semi-finalists down to just three finalists. Then, the audience will participate in a live voting poll to determine the 2019 TechOvation Award winner.
Original release published by Hospitality Technology Next Generation (HTNG).
Cloud5 is hospitality's leading communications technology & services provider. Its two world-class business units serve the unique needs of thousands of hotels, from large luxury hotels and resorts to economy properties, working with major brands, ownership groups, management companies and independents. Cloud5 Technology designs, builds and supports high-performance Internet / Network and Voice solutions for hotels committed to offering the best guest connectivity experience. Cloud5 Contact Center is an award-winning voice reservations and agent services provider dedicated to hospitality that delivers enhanced conversion rates and brand experience, serving the full range of operations from economy hotels to the world's top luxury hotel brand. For more information on Cloud5 solutions, visit www.cloud5.com, or call 877.241.2516.