Franklin, Tenn. – When technology companies enter the hospitality industry, they often face considerable challenges, especially when the vendor is introducing a product to the market that already has established competitors. This David vs. Goliath scenario can be intimidating and dissuade even the most brilliant technology minds. However, Scott Schaedle, hotel engineer and technology visionary, saw this challenge differently. When conceptualizing and launching Quore seven years ago, Schaedle said he didn’t consider the start-up an underdog. Although his arsenal of workforce communications and housekeeping management tools was small in 2012, and the company’s headquarters here was even smaller, the Quore founder and president said he knew how badly staff communication and guest engagement needed to be improved in hotels, and this need outweighed any hesitation to launch what is now the No. 1 housekeeping management solution in the industry.
“When I started tinkering with the idea of Quore, I had no idea what it would become,” Schaedle said. “I saw the future of hotel automation differently; an existing workflow automation, preventative maintenance, and guest-response solution was already dominating the market, but it wasn’t because it was the best or that it allowed operators to run hotels ‘their way’. . . it was simply first to market. I saw the need for a cloud-based service-optimization platform that would change the way hoteliers work with colleagues and interact with guests. I designed Quore not just as a great product, but as a company that strives to make the lives of hoteliers easier. We started out small, but by listening to the needs of operators, we’ve become an industry giant with an offering of more than 30 powerful software features that are winning awards, improving operations and increasing guest satisfaction at hotels across the globe.”
Today, Quore is 3,600 hotels strong and it anticipates that number will grow to 5,000 hotels by the end of 2019. Quore solutions are available in 22 languages and are being used by 560 management companies (more than half of the top 100 highest-earning hotel management companies in the U.S.), 80 hotel brands (including IHG, Hilton, Choice, and Marriott) and independent hotels representing over 65,000 unique users in more than 29 countries. This rapid success has enabled Schaedle to expand Quore’s headquarters to a 26,000-square-foot Franklin facility last month, scaling operations in preparation for even further growth and adoption.
Quore develops innovative cloud-based solutions that hotels use to run their day-to-day operations more efficiently. The software improves communications between guests and staff by streamlining housekeeping, guest relations, engineering, and every other aspect of running a hotel. Quore enables managers to keep track of staff to-do’s, tasks and track overall productivity across their hotel from their desktop or smartphone. Ownership groups can view their entire portfolio at any time and approve capital expenditures with ease. Quore’s customers have experienced real results with some achieving a 50% improvement in their problem-handling scores. Historic data and records become easily accessible and understandable than ever so that growth and measurable improvement is attainable.
“Quore has quietly been working behind the scenes to give hoteliers the right tools make their jobs easier, no matter which departments they are in,” Schaedle said. “We’ve been content to let our growth happen organically, but now we feel confident approaching the market more aggressively. People know about Quore entirely through word of mouth, but that’s about to change as we embark on an exciting public relations and marketing campaign focused on highlighting our customers’ successes with employee and guest engagement. Quore’s expansive market penetration speaks volumes to our solution’s competency and our company’s commitment to hospitality. It’s simply too good of a story to keep quiet any longer. So, keep your eyes and ears open – there’s a lot in store for users of Quore.”
To learn more about Quore or to request a demo, visit www.quore.com.
Quore is an award-winning, cloud-based hotel operations solution, supporting hotels of any size to be more efficient and improve guest experiences. Founded in 2012, Quore manages all aspects of the guest experience, including preventative maintenance, guest requests and complaints, work orders, housekeeping, and workforce/shift communication. Quore's software is used by more than 6,300 hotels, including hotels from the industry's largest brands, like IHG, Marriott, and Choice. The Tennessee-based company is privately owned and was named one of America's Best Startup Employers by Forbes as well as a 2023 Top Workplace by The Tennessean.
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