Runtriz, the hospitality industry's leading developer of mobile solutions, powers the hotel experience in the Caesars Rewards App, which offers an array of services both pre-arrival and during the guest's stay in Las Vegas. With Runtriz Pay, guests can place and pay for orders from restaurants on property or in-room dining, and have them delivered directly to their seat at the race and sports book, keno, bars, and casino floor. Guests stay engaged in gaming, which drives satisfaction, loyalty, and profits.
"Caesars needed a way to get the efficiency and convenience of credit card payments in the app so that the operators didn't have to take the chance of delivering a drink or food order to a guest that may not be there or want to pay for it," David Millili, CEO of Runtriz, explains. "However, Caesars' systems are highly complex with multifaceted layers of advanced security. What we developed was an intuitive solution that enables the property to reduce risk, receive real-time payments, and offer the convenience of credit card ordering anytime, anywhere."
Runtiz Pay delivers both convenience and operational benefits:
Michael Marino, SVP of Marketing & Chief Experience Officer at Caesars, described how the company deployed Runtriz Pay and the quantifiable results the mobile system has delivered. "New technologies have created a tremendous shift in guest behavior over the past decade and mobile is the direction everything is going when it comes to the hospitality industry. The continued expansions to our app deliver unprecedented convenience and a frictionless service to our guests. With around-the-clock instant access to ordering and payment capabilities, guests spend more. The self-serve orders also incur less labor expense since they don't require a live order-taker. We know our guests value our commitment to world-class service, so we are constantly striving to make it as easy as possible for them to get what they want, whenever and wherever they want it."
Runtriz's award-winning platform offers pioneering functions such as searchable menus, gifting, social sharing, multiple payment options via Runtriz Pay, as well as instant ROI via upselling, loyalty, and data-driven marketing tools. The company delivers a suite of innovative digital and mobile guest experience solutions for more than 1,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information visit www.runtriz.com.
Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels' digital and guest engagement goals. We help our partners increase guest service results be delivering what today's guests want. For more information, or to request a demo, please visit runtriz.com.