Here are some key findings relative to voice technology from Hospitality Technology's 2019 Lodging Technology Study, produced in partnership with the UNLV Harrah College of Hospitality:
"There are three significant findings from this research relevant to voice technologies," said David Berger, Volara CEO. "First, as voice-enabled technology becomes standard in other industries and in consumers' homes, it will become expected by guests, making it a necessary service amenity. Second, digital engagement as a revenue stream is moving up the ranks in importance. That means, by enabling guests to request items on command, such as 'Hey Google, send up some champagne' or 'Alexa, add two spa robes and slippers to my bill' hotels have yet another way to capture potentially lost revenues. Third, hoteliers plan to spend more money in 2019 on technology - which means the bar to differentiate hotels will grow higher. Today, Volara integrates with some 30 leading hotel technologies and more are joining our hub each week."
Volara turns the leading consumer voice assistant solutions into hotel business tools by providing:
"Volara is enabling hotels to provide voice-based experiences unfathomable at home, thereby exceeding guest expectations at every turn," Berger said. "Through highly-secure integrations between the voice assistant - whichever major platform is selected by the hotel - and existing technologies, hotels are instantly and seamlessly routing voice commands through the appropriate hotel technologies to deliver service on demand. Our software enables these consumer voice assistants to thrive in hotel environments - delivering the improved, secure and personalized results that hoteliers and guests are looking for."
To learn more about Volara-powered voice assistant programs, visit https://volara.io.
Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality as well as Google Assistant Interpreter Mode. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.