"Today, the Hilton Wilmington/Christiana is a business class hotel that can provide an experience to any user here who requires best-in-class technology," said General Manager Brad Wenger. "In 2017, we transformed this property with a top to bottom renovation, and we added a new gastropub that really put us on the map. This recent technology investment was the last piece we needed to give travelers the tools they demand to be their best. Visitors now have five times the Internet speed they had previously; before we operated with a 100-megabyte pipe and today we're offering 500 mgs (300 mgs more than is required by Hilton), and our infrastructure backbone has been increased 10 fold, from one gigabyte of bandwidth to 10 gigs of throughput. That means we can support the data transmission needs of our staff, guests and meeting planners with plenty of room to spare. We have such an overcapacity of flexible broadband that the Hilton Wilmington/Christiana will be positioned to accommodate any technology trend that arises in this decade and the next."
The goal of Meyer Jabara Hotels is to prepare each property for the smart room of the future. Through a partnership with Safety NetAccess Inc. of Needham, Mass., the Hilton Wilmington/Christiana is meeting Hilton's mandate to place all technology that is controlling the room behind the television. After all, guests are already facing the TV throughout most of their stay, why not use it to control the room?
"Soon Hilton will require the entire hotel guestroom to be controlled by the TV, including lights, thermostats, drapes, minibar systems, VOIP phones and other voice technologies," Wenger said. "Hilton guests can also use the TV to stream content from their personal mobile devices, like their smartphone or tablet. In this way, over-the-top content (such as Amazon, Hulu, Netflix and others) will require a high-speed Internet connection. This infrastructure investment will support all connectivity needs of guests while they are in their rooms, and it will extend beyond those four walls to public areas, outdoor spaces and especially the meetings environment."
Along with the new infrastructure, the Hilton Wilmington/Christiana received upgraded fire wall capabilities. Meeting planners can rest easy knowing that content they are streaming over the hotel's Internet channels will receive the highest levels of encryption. Cyber security is a top priority for Meyer Jabara Hotels, and so too is protecting guests' personally identifiable information.
"Prior to this upgrade, someone from IT was always troubleshooting a problem with connectivity," Wenger said. "We lost an important account last year due to the Internet just limping along. Thanks to this upgrade, the business we lost is back, and our renewed relationship is off to a great start. Our customers tell us they are just as thrilled as we are that Meyer Jabara Hotels saw the need to make this monumental investment."
With headquarters in Danbury, Conn., Meyer Jabara Hotels is an award-winning hospitality company owning, operating or leasing hotels and restaurants in 10 states throughout the eastern portion of the United States. The company was formed in 1977 as Motel Hotel Associates through the partnership of William Meyer, a specialist in real property law, and Richard Jabara, a second-generation hotelier. Their portfolio of hotels includes Marriott, Hilton, Sheraton, Crowne Plaza, Holiday Inn and Hyatt Place brands, as well as several independent hotels. The company culture, referred to as "The Journey," is considered by Meyer Jabara Hotels to be their strongest competitive advantage because it challenges and encourages each team to create special relationships, or heart connections, with the key stakeholders: business partners, associates and customers. For more information on Meyer Jabara Hotels, visit www.meyerjabarahotels.com.