"BC Lynd Hospitality is focused on enhancing the customer experience, refining its service standards, and improving its physical assets, and Quore is helping us achieve those goals," said Keith Morgan, Director of Operations for BC Lynd Hospitality. "Before joining this company, I had prior experience with Quore; regardless of the property size, location or brand affiliation, our hotels' guest service scores soared. When I came to BC Lynd, I saw that it did not have an automated workforce communication system. It concerned me, especially learning that our hotels (primarily consisting of Fairfield Inn, SpringHill Suites and TownePlace Suites hotels) were being graded by Marriott on how customers viewed us. Handwritten communication and notes jotted down in logbooks wasn't going to cut it. Because each department has its own scoring system, I knew that Quore could help us achieve the top scores that Marriott was looking for. Almost immediately, customer satisfaction scores and individual departmental scores at these hotels improved. Quore not only helped each property to be more organized, but it helped our teams communicate better.
"When we began building the Harlingen Convention Center, we recognized several operational synergies between the event facility and our hotels," Morgan said. "While it doesn't have guestrooms or the same brand scoring system, meeting and public spaces contain furnishings, fixtures and equipment that require preventive maintenance, and fire and life safety items need to be inspected routinely. Then there's the communications aspect; visitors need to be greeted and meeting planners' requests need to be funneled to the right people so that workorders are completed quickly and correctly. We knew Quore would be perfect to ensure the asset is properly maintained. Quore has proven itself to be the ideal solution for any business or organization. Plus, it's much easier to use than any other program in the market."
Adjacent to the Harlingen Convention Center, BC Lynd Hospitalitiy is building a 140+ room Hilton Garden Inn. When the hotel opens in 13 months, Quore will be there too.
Operational Success at the CoreQuore is the leading cloud-based service optimization platform built for the hospitality industry by people from the hospitality industry. The application is comprised of more than 30 tools designed for use by everyone across a property or facility: from the housekeeper cleaning rooms to management overseeing it all. Work orders and complaints, room cleanings and preventative maintenance (PMs), callbacks and memos are simplified in Quore - all without loud radios or binders. Quore takes the guesswork out of running hotels and convention centers so that operators can focus on their guests and guests can focus on their visit.
With Quore, BC Lynd Hospitality is
"We are delighted that BC Lynd Hospitality is achieving such tremendous results across its portfolio with Quore," said David Fox, Quore vice president of business development. "Keith Morgan is a huge advocate for our technology, especially since we have been able to achieve significant results each time he engaged Quore throughout his career. Bringing this solution to the Harlingen Convention Center is a real coup for us. We are confident that Quore will prove to be just as valuable to this convention center facility as it has been to all BC Lynd Hospitality hotels."
To learn more about Quore or to request a demo, visit www.quore.com.
Quore is an award-winning provider of workforce communication and engineering/housekeeping management technologies that enable hotels to efficiently run their day-to-day operations and improve the guest experience. With software used by more than half of the top 100 highest-earning hotel management companies in the U.S., Quore is the first solution ever to combine state-of-the-art technology and intuitive design to allow hotels of any size to manage all aspects of the guest experience. Quore supports some of the industry's largest brands, including IHG, Marriott, Hilton, and Choice, to track work orders, execute preventative maintenance, manage guest requests, improve complaint responsiveness, and create world-class proficiencies in housekeeping. Founded in 2012 by Scott Schaedle, Quore is privately owned and located in Franklin, Tennessee.
At BC LYND Hospitality, we strive to provide consistent, high-quality service to each and every guest. We conduct ourselves and our business in a manner in which we are individually and collectively accountable for our efforts and the outcomes we achieve in the continuous pursuit of "Operational Excellence". We do this by focusing on the fundamental basics of a guests stay. From check-in to check-out and every step in between, guest satisfaction is our top priority.