HCN will showcase "Guest Choice" in Booth 1210 June 17 to 20 at the Minneapolis Convention Center.
"Giving guests a choice in how they prefer to interact with the hotel during their stay is key to driving loyalty, boosting satisfaction scores and improving online reviews," said Kevin Bidner, HCN CEO. "We've taken service personalization to a new level by extending it to the housekeeping department. By asking guests daily if they want their rooms cleaned (or if they prefer to be left alone) and giving them the option to select a time of day to have that task performed shows them that the hotel cares about their experience. Once armed with that data, hoteliers can improve operational efficiencies by knowing in advance when and where to schedule staff. There is no need to disturb a guest that prefers privacy; instead room attendants can make up rooms at a time more convenient to each guest. Not only is this a better use of labor, but revenues from late checkout requests are increased."
Here's how Guest Choice works via the HCN Navigator Tablet:
"Guest Choice is a simple three-step process that not only boosts guest satisfaction and loyalty, but the return on investment from our Navigator Tablet is realizes in a very short time," Bidner said. "Based on our preliminary data, a 200-room hotel can drive $120,000 to the bottom line annually, while a 1,000-room hotel can achieve more than half a million dollars or more in savings through this program alone. This doesn't factor in the other revenue streams driven by the HCN Navigator Tablet through roomservice ordering and promoting other hotel services. It's a win for owners, a win for guests, and a win for the environment."
To learn more about Guest Choice and the Hotel Communication Network, visit HCN in Booth 1210 at HITEC Minneapolis or visit www.hcn-inc.com.
Founded in 2008, with headquarters in Ottawa, Ontario, Canada, The Hotel Communication Network has built on years of research and development to provide an innovative high-value guest amenity that keeps each guest connected to their hotel, city and each other. For more information, visit www.hcn-inc.com.