"Before investing in voice technology, hoteliers must be sure that safeguards are in place that provide an appropriate layer of protection for guests' personally identifiable information and keep proprietary hotel data from falling into the wrong hands," said David Berger, Volara CEO. "Look for solutions that lead with and are proud of the guest privacy and data security protection they offer. If the solution provider fails to discuss how they address these issues in the first two sentences, they haven't met the table stakes for voice in hospitality."
Here are 8 key questions to ask vendors when shopping for a voice technology solution at HITEC:
"Hoteliers are understandably concerned that data may be used to remarket to guests or for other non-hotel purposes," Berger said. "Therefore, we don't recommend integrating sensitive hotel technology solutions directly into the large Natural Language Processing Platforms (NLPs), as this could expose sensitive, proprietary hotel information, such as guest profiles, operational practices, or guest communications. To enable hotels to have the benefit of fully integrated voice technology from the leading platforms while protecting the hotels' proprietary data from exposure, connections should be through a secure integrations hub that leverages the technology without exposing the data within. Volara's secure integrations hub benefits from more than 40 powerful hotel technology integration - with the property-management systems, IPTV systems, work order-management systems, room controls, guest-engagement platforms, valet software, staff alert technologies and more.
"When meeting with voice technology suppliers at HITEC, ask if their solution is being powered by Volara," he said. "Twenty of our 40+ integration partners will be on the tradeshow floor proudly demonstrating our secure integration that contains the necessary protections required to deliver an enterprise-grade voice solution. If you're still confused about which smart speaker to use or voice technology to select, a Volara team member will be happy to advise and even walk the show floor with you. Simply stop by Booth 2408 at HITEC - you can't miss us. We're in the front row just to the right of the entrance."
Volara provides platform agnostic voice-based conversation management software and a secure integrations hub to the hospitality industry. Its software turns the leading consumer voice assistants into a business tool that drives more efficient customer service, influences visitors' behaviors, and improves net promoter scores. Volara is a launch partner for Google Assistant Interpreter Mode, launch partner for Alexa for Hospitality, and exclusive distributor and software partner for Smartbeings WooHoo.
Volara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io/.