Additionally, TrustYou has analyzed the most poignant review categories that impact the overall reputation of UK hotels based on the ten most populated cities. Scores from 1 to 100% have been assigned to categories such as value for money, service, food, cleanliness, and many more, in order to determine how these different categories are perceived by guests. Once more, London received the lowest score in the "value for money" category, at 88.98%, while cities like Liverpool and Glasgow scored over 90%.
"In order for any hotels to succeed, they must know where they stand within their market and region," said Franziska Terzer, TrustYou's VP of Sales and Operations. "We want to support hotels from around the globe with insightful analysis of review scores, as well as to help them acknowledge how travelers see their businesses. We truly believe that one of the most effective ways of staying ahead of the competition is to listen to guest feedback and adjust according to what guests like and what they would want to see improved."
The data stored in the extensive TrustYou database enables the company to analyze the overall performance of hotels from across the globe, based on guest feedback gathered from more than 200 online sources. Previously this year, TrustYou has also released a thorough analysis of the impact scores that affect hotels' performance, according to region.
The UK review performance analysis can be downloaded here.
Click here to view the original version of this release.
TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:
TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
Find more information on TrustYou and our feedback platform on www.trustyou.com.