A current user of Agilysys InfoGenesis® point of sale (POS) and rGuest Pay payment systems, the Inn wanted to provide a seamless guest journey with fully integrated PMS and POS solutions to increase guest loyalty, improve operational efficiency and provide flexibility for continued property automation.
Inn of the Mountain Gods is New Mexico's premier resort-casino and the only AAA four diamond rated resort in southern New Mexico. Situated high in the picturesque Sacramento Mountains on the Mescalero Apache Reservation outside Ruidoso, the Inn offers breathtaking scenery, exciting entertainment and the best casino action in the Southwest. With 273 luxury rooms and suites, combined with a championship golf course named one of the top courses in the country by Golf Digest and Golf Week Magazine, and the country's southernmost continually operating major ski area, Ski Apache, offering the best warm-weather powder skiing in the world with 55 runs served by 11 lifts and New Mexico's only eight-passenger Gondola, the Inn offers guests something for every season.
"Agilysys continues to be our partner of choice to help us improve operations and build guest loyalty across our property," said Frizzell Frizzell Jr., COO at Inn of the Mountain Gods. "Adding Visual One and rGuest Express Mobile to our existing POS and payment solutions from Agilysys will reduce our costs while offering our users deeper visibility into the needs of our guests at every interaction. We look forward to continuing to expand our Agilysys relationship as our needs grow in the future."
Agilysys Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical format, with quick-feature icons and drill-down capabilities. The system also offers optional modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management.
rGuest Express Mobile enables guests to check-in and check-out via any mobile device with support for digital keys and ID verification. With rGuest Express Mobile, guests benefit from a personalized experience, and the hotel enjoys reduced lines at the front desk, greater staff productivity, and reduced operating costs.
"Inn of the Mountain Gods and Agilysys have built a strong partnership," said Darren Student, Vice President, Gaming Sales at Agilysys. "The combination of Visual One PMS and rGuest Express Mobile with their InfoGenesis POS and rGuest Pay solutions will enable them to continue to streamline operations, while improving the guest experience, and contributing to increased guest loyalty across their property."
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.
For more information, visit www.agilysys.com.