As a popular San Diego destination, the hotel wanted to provide a superior guest experience with a POS solution to help them increase guest wallet-share and loyalty, improve server efficiency and provide POS flexibility across their venues.
"We're excited to implement InfoGenesis point-of-sale solution," said Stephen Sowards, General Manager, Hard Rock Hotel San Diego. "Our business is constantly evolving, and it is important that we have a system that we know is reliable and won't get in the way of serving our guests. Our customers expect exquisite service when staying at Hard Rock Hotel, and we are confident that InfoGenesis will live up to our standards."
Located at the entrance of the Gaslamp Quarter across from the San Diego Convention Center, Hard Rock Hotel San Diego boasts an upscale, contemporary design, signature restaurants, a sophisticated nightlife, superior customer service and, of course, the distinctive thread running through all Hard Rock properties - rock 'n' roll. Amenities include 420 rooms and suites including 17 Rock Star Suites, over 40,000 square feet of unique meeting and event space, world-class Nobu restaurant, Float pool lounge and street-level 207 bar.
"We look forward to helping the Hard Rock Hotel San Diego to provide a superior guest experience, increased server efficiency and effectively manage IT support costs with our comprehensive and feature-rich solution," said Wes Taylor, Area Vice President at Agilysys. "The property will be implementing InfoGenesis as a hosted solution equipping the staff to deliver the best possible guest experiences across all touch-points, while simplifying their IT infrastructure."
InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. The cloud-based deployment of InfoGenesis will allow the property to be more cost-effective in their operations, avoiding the resources and space needed to maintain the system onsite.
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.
For more information, visit www.agilysys.com.