Barcelona – ReviewPro, a Shiji Group brand, and the leading guest experience platform, and allora, the AI-powered hotel booking engine created by Avvio, announce a chatbot and booking engine integration that helps hotels maximize their website conversion and increase direct bookings.
Travelers researching their next holiday will use ReviewPro’s Guest Communication solution to find the information directly on the hotel website. An AI-driven hotel chatbot seamlessly collects the booking details via natural human communication, transferring this information to the allora booking engine once the guest is ready to book. This makes for a seamless and efficient experience for the guest and increased conversion rates for hotels.
This is the first in a series of planned enhancements to allora. Frank Reeves, CEO at allora, explained: "With the increased use of messaging and a growing need for efficiency and automation, it is clear that chatbots are here to stay. As the leader in AI-powered hotel booking and retention, it’s only natural that allora worked with Shiji’s ReviewPro to further improve the experience of our users. ReviewPro’s booking assistants can increase direct bookings and website conversions and also create better experiences, thanks to a simplified and personalized booking process. We look forward to a long and mutually beneficial partnership."
ReviewPro's messaging solution answers more than 80% of repetitive guest queries automatically and instantly. Guests receiving the right information at the right time are likely to spend longer and book on the hotel website. Any queries or requests the bot cannot answer are automatically routed to the right department whether before, during, or after the stay, ensuring the guest has 24/7 communication and resolution from the hotel anytime, anywhere, from the messaging app of their choice.
"Our latest product, Guest Communication, is a multi-layered messaging platform with an AI-driven chatbot that can make visitors stay longer on your website by offering the right information there and then when the guest needs it", says Michael Kessler, CEO of Shiji’s ReviewPro. "However, we need great partnerships like allora to then turn those visitors into direct bookings, by seamlessly going from a conversation to a reservation".
Guest Communication is a guest messaging platform that allows hoteliers to automate their incoming and outgoing communication by leveraging an AI-driven hotel chatbot and automation tools. The solution brings together communication from multiple channels into one inbox, including WhatsApp, WeChat, Facebook Messenger, and Instagram. Any guest request coming in is automatically routed to the relevant team member with an integrated case management system.
Benefits of the ReviewPro & allora Integration
This integration will tackle several pain points for both guests and hoteliers, including the issue of tedious booking procedures, missed opportunities for revenue, and lack of clear and relevant information.
- Increased sales leads - Leveraging a pre-trained hotel chatbot to offer instant booking support to browsing guests and help to lower website drop-off rates.
- Higher conversion - Turns lookers into bookers with a simplified booking process prompted by the chatbot and collected by natural human speech.
- Personalized booking experience – Guests are assisted through the booking process by the hotel chatbot and then find a booking page with reviews and offers relevant to their segment.
The integration between Shiji’s ReviewPro and allora creates a seamless and efficient experience for guests and boosts direct booking conversion for hoteliers. Clients who are interested in learning more about the integration should contact their Account Manager.
ABOUT REVIEWPRO
ReviewPro, a Shiji Group brand, offers over a decade of experience and investment in innovation to ensure we continue to be the benchmark of the hospitality industry. Our cloud-based Guest Experience Platform includes Hotel Reputation, Guest Surveys, Case Management, and Messaging Automation. Shiji’s ReviewPro owns the industry-standard online reputation score, the Global Review Index™️ (GRI), a propriety algorithm based on review data collected from 140 OTAs and review sites in +45 languages. With over, 60,000 establishments in +150 countries, Shiji’s ReviewPro offers the technology, support, and education to empower hoteliers to be better.
For more information please visit: www.shijigroup.reviewpro.com.
For press contacts: [email protected]
LinkedIn: https://www.linkedin.com/company/reviewpro
ABOUT ALLORA
allora, an Avvio brand, is far more than just a booking engine, it’s an AI powered growth engine which provides technology to over 500 hotels around the world and powers over £400m in transactions every year.
allora has been created by the hotel tech provider, Avvio, which in addition to the booking engine offers digital marketing and web design. Founded in 2002 Avvio has offices in London, Dublin, Limerick and Las Vegas.
For more information please visit: www.allora.ai
For press contacts: [email protected]
About Shiji Group
Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.
Sales & Marketing
Chatbots, Robotics & AI
Shiji
Berlin10961
Germany
www.shijigroup.com
English
Español
Français
