Study: 34% of Hotel Guests Rank Outdated Technology in Guestrooms as Most Frustrating Part of Their Stay

30 January 2019
ALICE, a hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

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