Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

Featured · 14 Feb

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the ne

Using interactive technologies to influence guests' unplanned dollar spending in hotels
Using interactive technologies to influence guests' unplanned dollar spending in hotels

International Journal of Hospitality Management · 25 May

While many interactive technologies have been deployed in recent years, their role in influencing consumers' unplanned spending in hotels remains unk

Data Quality Vital To Total Revenue Forecasting
Data Quality Vital To Total Revenue Forecasting — By Michael McCartan

Duetto · 24 May

Total Revenue Forecasting (TRF) enables hotels to get a better picture of both rooms revenue and ancillary revenue in order to plan more strategically. This may be in terms of resourcing. For example, anticipating demand before it arrives can enable you to spend marketing money more accurately. It can show where demand is weak, not only in rooms but also in other revenue-generating areas of your hotel.

Hotel Expiration Dates: Fact or Fiction?
Hotel Expiration Dates: Fact or Fiction? — By Mark Lewis-Brown

Vertical Booking USA · 24 May

Expiration dates: they're super common in some industries - they are regularly seen on consumer-packaged goods, food and drinks, medicine, etc. - but the idea of an expiration date isn't often applied to the hotel industry.

Hotel Revenue Management Expert Launches Consulting Firm
Hotel Revenue Management Expert Launches Consulting Firm

RevUp Hospitality · 24 May

San Francisco, CA - With hotels in the U.S. and globally preforming at record-breaking rates (STR, 2018), a new service is available to help underper

Ireckonu confirms renewed partnership with Mandarin Oriental
Ireckonu confirms renewed partnership with Mandarin Oriental

Ireckonu · 23 May

Ireckonu has announced that Mandarin Oriental has renewed its partnership to utilize its Core and IKnowU products to better understand guests' prefer

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How Hoteliers Can Streamline Labor Management throughout the 2019 Summer Season

HFTP Connect · 23 May

Written by: Steve Pappas With the summer months in full swing, vacatimaking it one of the busiest times of the year for the hospitality industry.

How Smartconcierges Can Make Every Guest Moment Matter and Improve the Guest Journey
How Smartconcierges Can Make Every Guest Moment Matter and Improve the Guest Journey — By Raj Singh

Go Moment · 23 May

Today, brands are essentially collections of experiences. We're in an era where people remember moments and experiences, not ads or logos. In this age where "CX is the new UX," there are six common objectives in the digital transformation of travel's customer experience that hotels need to consider as part of their strategy to build their brands through personal interaction. These objectives include frictionless interactions at every touchpoint, the ability to communicate through preferred/multiple channels, personalization, reducing problems while improving wonder and delight, inspiring loyalty, and accommodating the needs of the new generations of travelers. This is all in addition to delivering traditional standards of exceptional hospitality like welcoming guests by name, responsiveness, affability, following up on requests, creating ambiance, and so forth. It's a tall order to sustain essential guest service levels while crafting the ideal digital experience.

Five Tech Partnerships, Solutions to Know

hotelbusiness.com · 23 May

Hotel Business is tracking tech stories within the hospitality industry. Broadvine, TreasuryXpress, Allbridge, Arrivedo and Jonas Hospitality are in

Skift WebinCreating More Human Interactions for Travel Brands

skift.com - Digital · 23 May

Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer serv

Revenue science and the future of hotel revenue management
Revenue science and the future of hotel revenue management — By Ravi Mehrotra

The evolution of revenue management and success for the next generation of hotel managers are intertwined, not to say inextricably linked, writes Dr. Ravi Mehrotra, founder and president of IDeaS. Based on more than thirty years of experience in the space, he offers observations on how that is so—and where the future may lead.

3 Reasons to Focus on Local Negotiated Rate Contracts Now
3 Reasons to Focus on Local Negotiated Rate Contracts Now

Amadeus Hospitality Insight · 23 May

In 2018, travelers in the U.S. spent more than $232 billion on lodging, according to the U.S. Travel Association. That includes 463 million business

Angie Hospitality attains international certifications
Angie Hospitality attains international certifications

Hotel Management · 23 May

Certified status ensures that the guestroom virtual assistant meets regulatory standards for compatibility with hotel devices and services worldwide.

10 New Hospitality Technology Launches, Partnerships, and Integrations
10 New Hospitality Technology Launches, Partnerships, and Integrations

Lodging Magazine · 23 May

IBC Hospitality Technologies Integrates With Google Hotel Search IBC Hospitality Technologies, producer of software and services designed to help ind

Hotel Tech: How to Use It to Gain a Competitive Edge
Hotel Tech: How to Use It to Gain a Competitive Edge — By Lillian Connors

Bizzmark · 23 May

In today's extremely competitive business environment, hotels miss no opportunities to attract new guests and get a running length ahead of the competition. One of the main weapons in their arsenal is technology. Constantly expanding opportunities to improve customer satisfaction, hotel managers have their sights at using technological solutions to their advantage. Here are a few effective examples.

Oomph Launches Plastic-Free Hotel Key Card
Oomph Launches Plastic-Free Hotel Key Card

Oomph! · 23 May

UK company Oomph has launched a plastic-free hotel keycard for the sustainable hotelier, made entirely from wood fibre. With similar performance to p

Find The Human-Technology Balance To Champion Your Customers
Find The Human-Technology Balance To Champion Your Customers

Hospitality Times · 23 May

It doesn't take long today to come across headlines focusing on the rise of artificial intelligence (AI) and automation and its potential impact on j

trivago Hotel Relations Books Talkdesk to Optimize Contact Center
trivago Hotel Relations Books Talkdesk to Optimize Contact Center

Hospitality Technology Magazine · 23 May

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business.

MOD Pizza Raises $160M
MOD Pizza Raises $160M

Hospitality Technology Magazine · 23 May

As it plans to reach 1,000 locations, MOD Pizza will enhance the CX in off-premise and digital capabilities.

Epos Partners with Hopt
Epos Partners with Hopt

Hospitality Technology Magazine · 23 May

Guests can browse a restaurant's menu, order and pay directly from their mobile phones.

Getting it all together: The major challenge for hospitality
Getting it all together: The major challenge for hospitality — By Mark Fancourt

Despite the advances in technology, the piece that continues to elude the industry, according to TRAVHOTECH’s Mark Fancourt, is a single selling platform allowing inventory and pricing for all products and services to exist in a homogenous environment.

TRAY Partners with Ordermark to Integrate Third-Party Online Ordering
TRAY Partners with Ordermark to Integrate Third-Party Online Ordering

Hospitality Technology Magazine · 23 May

Restaurants can accept orders from third-party sites without manually reentering them into the POS.

Bespoke Announces World's First AI Chatbot App for Resort Train Travelers
Bespoke Announces World's First AI Chatbot App for Resort Train Travelers

Hospitality Technology Magazine · 23 May

AI-powered personal assistant provides foreign and English-speaking travelers information and tips to explore world destinations with confidence.

The Desoto in Savannah Selects Go Moment's Ivy Smartconcierge
The Desoto in Savannah Selects Go Moment's Ivy Smartconcierge

Hospitality Technology Magazine · 23 May

Smartconcierge welcomed at three Sotherly Hotels' luxury independent properties to streamline staff operations, elevate service and generate more rev

5 Ways Hospitality Businesses Benefit from Cloud-Based Shift Scheduling

Hospitality Technology Magazine · 23 May

Improper scheduling can lead to revenue loss and unhappy workers.

Travel 2.0 takes flight

hotelmarketing.com · 23 May

For airlines, hotels, cruise lines, tour companies, and others, opportunities abound to take marketing, sales, and the travel experience to greater h

Milestone's Insights Sessions at HSMAI ROC 2019 - June 18th
Milestone's Insights Sessions at HSMAI ROC 2019 - June 18th

Milestone Insights · 22 May

HSMAI members can register for our sessions free using this link. We'll also guide you through a free website audit at ROC.

With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis this Year with New Technology and System Features
With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis this Year with New Technology and System Features

InvoTech · 22 May

InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld re

SiteMinder Finds More French Accommodation Seekers Prefer to Book Direct
SiteMinder Finds More French Accommodation Seekers Prefer to Book Direct

SiteMinder · 22 May

A new report by SiteMinder, the global hotel industry's leading guest acquisition platform, has found that more of France's accommodation seekers pre