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    Hospitality Industry Technology Exposition & Conference

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Cybersecurity Professionals, Education and Certifications

24 September 2018
Whether it is an in-house employee or an outsourced vendor, cybersecurity professionals are a must

George Hotel Ballarat boosts bookings by 35% with SiteMinder

SiteMinder Blog 24 September 2018
Located in a building that was erected in 1854, the George Hotel Ballarat provides visitors to Victoria, Australia, with a glimpse into history. This 15-room hotel has been welcoming guests for 100 years, and has prided itself on providing visitors with exemplary service and premier experiences.

Are zero-commission OTAs becoming a viable option for hotels?

SiteMinder Blog 24 September 2018
The open letter addressed to hoteliers reveals a lot about the motivations of the people behind the world’s first zero-commission online travel agent (OTA).

9 surefire tips to boost your hotel revenue on Black Friday (or any Holiday)

Hotel Online 24 September 2018
Mark Friday, 23 November 2018 on your calendar and make the most of this chance to boost online revenues for your hotel.

The future of distribution strategy at your doorstep

RateGain Blog 24 September 2018
We list 5 reasons why you should not miss conversations on hotel analytics, revenue management & distribution strategy, to boost your marketing RoI.

Recession, uncertainty headline hotel industry's 2008 Featured Articles 24 September 2018
HNN recaps 5 things to know from 2008 with repurposed stories as part of its look back at 10 years of the hotel industry.

Can Artificial Intelligence And Networking Transform The Hospitality Industry?

Forbes 24 September 2018
These days we often take finding directions for granted. Easy smartphone apps like Google Maps and Waze all but make paper maps and standalone GPS devices obsolete. Why then hasn't mapping found its way indoors? Historically, companies used sensors (commonly referred to as beacons) to accomplish the task, but hardware becomes obsolete quickly, battery maintenance is a challenge, and staffing is required to manage it all. Bottom line, these solutions haven't scaled and provided the necessary accuracy to deliver a tangible return on investment or any compelling use cases.The Walt Disne World Swan and Dolphin (S&D) property wants to change that paradigm in the hospitality industry, through a partnership with Mist Systems and TurnoutNow. Together, they plan to utilize Wi-Fi and Bluetooth Low Energy technology (BLE), artificial intelligence (AI), and virtualization to provide robust and flexible wayfinding and location-based services to guests.

Refreshed WTM Ministerial Summit to Tackle Innovation & Technology Investment

UNWTO 24 September 2018
Investment in innovation and smart management for tourism will form the major theme of the Ministerial Summit of this year's World Travel Market, to be held in London, UK (6 November 2018). The 2018 Summit, a joint initiative of World Travel Market and the World Tourism Organization (UNWTO), will debut a revamped formatThis year's World Travel Market (WTM) will introduce a disruptive new format to the long-running UNWTO/WTM Ministerial Summit. With the private sector crucial in setting the tourism agenda, private sector leaders will be involved for the first time via a panel on investment in tourism technology. This will be followed by a round table of both ministers and private sector to discuss a way forward for tourism that includes stronger public-private partnerships and an agenda for the sector's digital transformation.The 2018 Summit will be hosted by CNN's Richard Quest, anchor of Quest Means Business. Developing an innovation ecosystem, data-driven decision making, digital destination branding, and the role of government and policy in smart tourism management are among the topics to be addressed this year.The Summit reflects on a hyper-connected and informed world where tourists are one click away from their next destination and share their interests and emotions in real-time - and where technological advances have an exponential impact on management efficiency and sustainability. It will expand its practical impact with a focus on creating and exchanging innovative ideas and partnerships that can boost investments in tourism technology.The Summit will continue the conversation on 'Tourism and the Digital Transformation' that is set to dominate proceedings for this year's World Tourism Day official celebration on Thursday 27 September. The event, to be held in Budapest, Hungary, will feature sessions on the role of innovation and technology in tourism development. It will also see the announcement of the semi-finalists of the 1st UNWTO Tourism Startup Competition, launched by UNWTO and Globalia to give visibility to tourism startups with innovative and disruptive ideas.Useful links:UNWTO/WTC Ministerial Summit websiteWorld Travel Market websiteUNWTO World Tourism Day website

Cendyn is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as voted by prestigious World Travel Awards

Cendyntm 24 September 2018
Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence."We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality industry," says Charles Deyo, CEO & President of Cendyn. "Day-in-day-out, we see hoteliers across the globe now embracing technology systems, such as CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. It is becoming a 'must-have' as hotels that implement these technologies not only see more direct, higher yielding bookings, but they are also able to watch those guests become returning, loyal guests."The awards in North America follow Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018. Cendyn is also in the running for these categories, as well as Events Management and Sales Proposal Platforms, in the Worldwide competition, with winners announced in December at a gala reception in Lisbon, Portugal.Cendyn's CRM Suite caters to every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates numerous data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests. By targeting the right guests, at the right time, with the right message, hoteliers cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand. Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain brand presence and stay competitive in their market. Cendyn's integrated Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

In Control with Mobile Booking Apps?

Hong Kong Poly 24 September 2018
Whether or not consumers believe they have control over events in their lives determines their likelihood of reusing hotel booking apps, find Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors in a recently published study. This belief is known as "locus of control" (LoC), the researchers explain, and consumers with an internal LoC are more likely to use hotel booking apps because they feel more positive about their ability to use technology and overcome any difficulties they may encounter. In contrast, consumers with an external LoC are likely to only use travel apps with user-friendly interfaces that also offer plenty of support when difficulties arise. Practitioners aiming to introduce or improve mobile booking apps will benefit from the useful recommendations the researchers offer for addressing the concerns of different user types.Smartphones are increasingly popular, with more people now owning them than personal computers. The researchers note that this increase in smartphone use has prompted many hoteliers and online travel agents to develop mobile apps to facilitate easier reservations. By 2015, almost half of all travel bookings in China were made through mobile apps, as they are highly convenient and offer consumers a "pleasant booking experience". China's huge outbound tourism market offers great promise for the further development of tourism-related apps, and "global tourism practitioners are adjusting their strategies" to secure their share of this market.Despite this market potential, however, the researchers note that little is known about "what drives consumers' intention to continue using mobile apps for making hotel reservations". They suggest that LoC may be useful in understanding individual differences in the intention to reuse mobile apps. The concept consists of three dimensions, the researchers explain: (a)internal control refers to belief that the outcomes of events are "determined by effort, ability and skill", (b) control by powerful others refers to the belief that outcomes rely on "external agents that can make things happen", and (c) chance control is the belief that outcomes are the result of "luck, fate and chance".While LoC is known to affect technology adoption, the cognitive mechanism by which it does so requires exploration. The researchers thus suggest that four cognitive factors are involved in the adoption of new technology. (a) The first factor, "performance expectancy" refers to the user's perception of how mobile booking apps can improve the experience of making hotel reservations. (b) The second, "effort expectancy" refers to the perception of how difficult it will be to use the app. (c) The third, "social influence" is the extent to which the user is influenced by the opinions and behaviour of others. (d) The fourth factor, "facilitating conditions", refers to whether users feel they "possess the necessary resources and support" to use the app to make a booking.The researchers designed an online survey with the aim of determining the extent to which the four factors and LoC actually do influence the use of mobile apps for making hotel bookings, clarify "the cognitive mechanism that connects LoC and intention to reuse" and determine the perceived risk of using mobile booking apps. Targeting Chinese participants over the age of 18 who had previously used a mobile app to make a hotel reservation, the survey measured app performance expectancy, social influence, reuse intention, perceived risk, app effort expectancy, facilitating conditions and LoC.Usable responses were collected from 466 participants over a 4-day period. The participants were evenly split between males and females, and they were generally quite young, with almost half aged 18-29 and a further 40% aged 30-39.As the researchers point out, "user experience is central to the success of technology products and services". Clearly, mobile apps for making hotel reservations must be pleasant and easy to use for consumers to use them regularly. Accordingly, the findings indicated that performance expectancy and, to a lesser extent, effort expectancy influenced the intention to reuse. In other words, participants who found mobile apps to be useful and superior to other booking methods and found them easy to use were most likely to use them in future. Facilitating conditions were also a significant factor, and the researchers note that users "tend to be highly demanding of supporting services", particularly in the early stages of technology adoption.These results suggest that app developers need to provide user-friendly interfaces and the booking process should be similar to that on the website to "reduce the effort and time required of users". As support services are also highly important, online consultation functions should be available to minimise the constraints encountered by users, and providing a "frequently asked questions" section is also important for supporting users through the booking process.Social influence also played a part, as participants who had friends who used booking apps and who encouraged them to do so too were more likely to use apps for future bookings. However, word of mouth did not seem to be as influential as ease of use and support services. Perhaps surprisingly, although perceived risk had a negative effect on intention to use, it was weaker than the effects of the other cognitive factors. Nevertheless, the researchers caution that the effect is "not negligible" and app developers "are obliged to optimize system security" to reassure users and reduce their risk.Next, the researchers examined how participants' LoC, in combination with the above cognitive factors, influenced their intention to reuse mobile apps. Participants with an internal LoC, believing they were in control of events, perceived mobile apps as easy to use and felt more able to overcome any difficulties. They were thus highly likely to use them for future bookings.However, participants who perceived events to be controlled more by chance were less likely to use mobile apps in the future. The researchers explain that these participants tended to focus on the negatives: they perceived apps as difficult to use and were more concerned about the risks. People with a chance LoC tend to be female, young and with a low level of education, so it is important for app developers to survey these groups to find out which aspects of app use they find most difficult and thus "minimise the adverse effects of effort expectancy".Those who believed in "control by powerful others" were only likely to reuse booking apps if they felt that plenty of support services were available to help them complete their bookings. For these users, the researchers suggest, it would be particularly helpful to provide online instant consultations, perhaps through "popular peer-to-peer platforms in China, such as WeChat", because they believe that outcomes depend more on other people than on themselves.The study has shown that understanding consumers' LoC can be helpful for developing targeted marketing strategies. This is a novel area of study in tourism research, despite LoC being a consistent predictor of attitudes, emotions and behaviour in other fields. Given that both dispositional and cognitive factors are known to strongly influence the adoption of technology, the study provides important information for tourism practitioners to understand how they can harness this knowledge to encourage consumers to use their mobile apps.Fong, Lawrence Hoc Nang, Lam, Long Wai and Law, Rob. (2017). How Locus of Control Shapes Intention to Reuse Mobile Apps for Making Hotel Reservations: Evidence from Chinese Customers. Tourism Management, 61, 331-342.
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Let your Hotel Reservation System upsell your hotel rooms for you

Hotelogix 24 September 2018
Upselling is a common way for hotels to generate more revenue. Whether you are a small, family-run hotel or a multi-property brand, it is just as efficient an option for every property type. Upselling is when a hotel prompts additional services to guests, such as a session at the spa, a breakfast buffet, etc. But hotels can also upsell rooms (otherwise known as room upgrade) to guests with the same intention as with upselling. Both of them not only help improve guest experience but also contribute to the hotel's revenue. While there are several hotel upselling strategies, in this blogpost we will only discuss ways to upsell hotel rooms with the help of a Hotel Management System.But let's understand how to approach a guest with an upselling suggestion. How to determine which guest will prefer what type of an upsell? The simple trick is to use the guest history feature of your hotel's PMS. A robust PMS will allow you to look up all the details of guests who have stayed with you in the past. When they revisit your property, you could easily upsell a hotel room to them by looking into their preferences listed in the guest history data. Let's say, the guest is a smoker and chose to move to a room with a balcony, the last time he stayed with you. This detail is recorded in the PMS and will come in handy, in case the guest revisits your property in the future!Now let's get back to the topic- How can a Hotel Management System help you upsell rooms? Is a Hotel Reservation System powerful enough to enable hoteliers to upsell rooms? We'll find out very soon but before that we've handpicked a few of the most reliable ways to upsell rooms with a Hotel Management System in place:Restrictions:When we say restrictions, what we mean is that hotels can set restrictions on the minimum bookable nights or minimum bookable rooms. In other words, an online hotel reservation software can help you upsell rooms based on the number of nights a guest intends to stay with you (the length of stay) or based on the number of rooms a group of guests wish to book. An upselling opportunity is presented in such cases.Minimum Bookable Nights:This is a great strategy for hotels to upsell rooms to guests who stay for more than one night. If a guest books a room for 5 nights, then you can upgrade him to a better room for the sixth and seventh night! You could throw in an offer around this and run a promotional campaign too. Everybody likes a freebie or an upgrade, especially when it comes with no strings attached.Minimum Bookable Rooms:The approach is the same as for the above strategy except that in this case the factor that will present is the upselling opportunity is the number of rooms booked. If a group booking comes your way for 10 rooms, you could upgrade them to better rooms for a nominal price. This is a lovely way to delight multiple guests in one shot. And honestly, it wouldn't cost you an arm and a leg, but it could fetch you a dozen of amazing reviews!Hotelogix gives hotels complete flexibility in defining your restrictions based on your hotel's needs and target audience. Your front desk staff will have access to all the restrictions on their dashboard, as these can be pre-defined in the background.Packages :With a Hotel Management System in place, you can not only pre-define as many packages as you want, but also customize them as per need. While designing a package, you will have to keep in mind the season, your target audience, their spending capacity, your hotel's offerings, etc. Taking into consideration of all these factors will help you get closer to your guests' expectation and delight them. You should, ideally, have separate and unique packages for your corporate guests, your leisure guests, your millennial guests, etc. Make them as focused as you can to deliver maximum delight.Now, how can a package help you upsell your room? We'll tell you. Consider a couple who wants to spend their anniversary at your property. The most obvious option is for them to book a room and then add on whatever services they wish to avail, during their stay. The other way of doing things (the clever way) is by offering a couple's package or an anniversary special package to such guests. No, we aren't asking you to offer them added services for no cost and incur losses! What this means is, simply give them the experience that they don't even know they want, and they will pay you.This couple, who earlier knew no better than to simply book a quiet, serene room now has a booking with you for a package that gives them a much better, cozier room, a spa session, a candle-lit dinner (and what have you!) for a tad bit more. It's not that they don't want to spend that much more, it is simply that they weren't aware of all the offerings at your hotel. By designing a package, you encourage guests to not just upgrade rooms but also to give you more non-room revenue, thanks to the services and activities you will include in the packages! So, it isn't simply upgrading rooms, but also an upselling activity overall for your hotel!Long stay discounts:Hotels can also increase chances of upselling, and thereby their revenue, when they offer long stay discounts. When a corporate guest or a leisure traveler makes a reservation that runs into weeks, you could use that to lure them to upgrade rooms. When such a reservation comes in, you could offer them a better option of a room for a nominal extra charge. This could work wonders because long-term guests take comfort more seriously than vacationers. Shelling a few extra bucks wouldn't be as big a deal as living in lesser comfort!Shoulder nightsThis is a very commonly used hotel reservation strategy where hotels don't make their inventory as transparent, in order to lure guests to spend an extra day or two. For example: Let's say a guest wants to make a reservation for a deluxe suite for two nights, a Tuesday and a Wednesday. The hotel front desk realizes that this is a great opportunity for the hotel to upsell, as midweeks are when they get least amount of reservations.So, in order to increase the number of reservations, they implement the shoulder nights strategy. The front desk staff gets in touch with the guest saying they will not be able to honor the booking for that particular room-type for those exact nights, unless the booking included a day or two before or after. The staff would, of course, add that they would offer the additional nights at a lower price than what the guest was to pay originally. The guest, normally, would accept the offer and agree to add an additional night or two as it works out to be a good deal for them too!Room Upgrades :This is the most commonly used strategy to upsell. In this case, the front desk staff or even a social media ad would inform the potential guest that the hotel would upgrade their regular room for a luxury suite (or whatever upgrade the hotel offers) for just a few extra bucks.HOW EFFICIENT IS A HOTEL RESERVATION SYSTEM IN UPSELLING ROOMS?Here's the real deal. The purpose of a Hotel Reservation System is quite self-explanatory. It does not come equipped with all the other features that can support the upselling process. Only a Property Management System can do that. An HRS isn't as feature-loaded, nor as dynamic. You could use the HRS as a dashboard to gather how many rooms are booked, vacant, available, etc. But the nuances that make a hotelier's life easier are only available in a PMS. Think of it this way- A Hotel Reservation System is a subset of a Property Management System.The general myth surrounding small and mid-sized hotels is - that they do not need the advanced features of a cloud-based Property Management System. I would even go to the extent of saying that small and mid-sized hotels need it more than chain hotels. Simply because they need the online visibility more as they lack the luxury of a brand name, the marketing budget and so on. Smaller hotels need a PMS to not only upsell their rooms but also to connect with potential guests online.So how does one go about creating restrictions, designing packages, long stay discounts, etc. for guests on an online hotel reservation system? How can a Property Management System help you upsell your rooms through packages? Almost everything related to upselling can be predefined in the back end which the front desk can access in one click. Customizing restrictions, packages, etc. as per your requirement can bring in immense benefits to you.Hotelogix cloud-based hotel management system helps you out with your reservation-related tasks but it is also capable of so much more than that. From guest management to nurturing guest loyalty, from expanding your sources of bookings to integrations with revenue management systems, business intelligence tools, reputation management, accounting, POS management, etc.- Hotelogix is the PMS your hotel needs.Go ahead and get in touch with us to know just that and more and we'll show you just how simple and effective these upselling features are! Get a free trial of Hotelogix cloud PMS or reach out to us on and we'll be happy to run you through it all.

How Marketers Can Be Strategic Influencers, and Why Their Input Is Key for Companies [Infographic]

MarketingProfs·Requires Registration 24 September 2018
"Marketing's strategic input is essential for companies looking to succeed in today's continually transforming business environment," according to an infographic created by Vya, a simplified marketing systems provider.

Honeywell Launches INNCOM Spectre Energy Control

green lodging news | By Glenn Hasek 24 September 2018
Honeywell, a global leader in connected hospitality, announces its new INNCOM Spectre Energy Control, an easy-to-install, efficient lighting and power management system that fulfills California Title 24 requirements. Spectre extends occupancy detection to guestroom lights and outlets to conserve energy while also offering welcoming lights when a guest enters the room. Spectre from Honeywell integrates with its e-Series thermostats to combine lighting and power management in retrofit and new build projects. Spectre will be available for installation in September 2018.

Adobe Analytics unveils Virtual Analyst to find insights in unused data 24 September 2018
Analyst to find insights in unused data Adobe Analytics this morning announced Virtual Analyst, a new AI assistant tool that will uncover new insights from the 97-99% of untouched data.

Machine learning: A deep dive

By Jai Govindani
Hotels sit on a lot of data. Can all this information be used to make accurate - and more importantly, useful - predictions of guest behavior? Jai Govindani walks us through an example.

STR: Inflation-Adjusted ADR is 'Mostly Flat

Duetto Research Blog 24 September 2018
The U.S. hotel industry reported positive results in the three key performance metrics during August 2018, according to data from STR.

Report: Rates and Bookings Are Steady; Q2 2019 Shows Signs of Softness·Requires Registration 24 September 2018
The second half of the year has stable rates and bookings across all travel segments, up 1.8% in ADR and 0.51% in bookings in the third quarter when compared to the prior year, according to new data from TravelClick’s August 2018 North American Hospitality Review (NAHR). Group travel in Q3 is also up 1.81% in ADR and 0.5% in bookings, and the transient segment overall is up 1.8% in ADR and 0.52% in bookings in the same time period.

Global Hotel Rates Are Expected to Increase Up to 3 Percent Next Year

Lodging Magazine 24 September 2018
Global hotel rates are expected to increase 1 to 3 percent in 2019 in most markets around the world, according to the 2019 Industry Forecast recently released by business travel management company BCD Travel. The increase in hotel rates is largely due to demand growth slightly outpacing supply in most markets.

Revinate Nominated for Two World Travel Awards 2018

Revinate, Inc. 24 September 2018
Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it has been nominated for two World Travel Awards 2018; World's Leading Guest Feedback Solution (Revinate Guest Feedback) and World's Leading Hotel CRM Technology Provider (Revinate Marketing).World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards brand is recognised globally as the ultimate hallmark of industry excellence. Winners are determined by industry vote."We are pleased that we have been nominated for these two global awards," says Marc Heyneker, Co-Founder and CEO at Revinate. "We have been laser focused on helping hoteliers drive revenue with our solutions for guest feedback and guest marketing and it's rewarding to see the industry acknowledge the impact we have made for tens of thousands of customers."Combining post-stay surveys and online reputation management into a single, integrated platform, Revinate Guest Feedback features customizable dashboards, streamlined workflow management and enterprise-class reporting. Other key features include department scoring and ranking, mobile integration, sentiment analysis, competitive benchmarking, and TripAdvisor and Google publishing - all helping hoteliers measure and optimize the full guest experience. Revinate customers who publish their surveys to TripAdvisor see an average 300%+ increase in new review volume and a 10%+ improved ranking.Revinate Marketing helps hoteliers better understand their guests to deliver more personalized communications and experiences. The hospitality CRM and email marketing solution empowers users to unlock the infinite power of their guest data to drive engagement and revenue throughout the entire customer journey. With an intuitive and easy-to use design plus specialized hotel functionality, Revinate Marketing makes it possible for hoteliers to strengthen guest relationships, boost loyalty and drive revenue - all while saving time and resources.

Milwaukee Hotel blends modern technology and historic charm with Telkonet's EcoSmart Energy Management platform

Telkonet 24 September 2018
Sept. 24, 2018: Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the successful implementation of the EcoSmart platform throughout the Ambassador Hotel in Milwaukee, WI . The Ambassador Hotel has been in operation since 1928 and celebrated its 90th birthday in May 2018. The Ambassador has served as host to famous guests such as John F. Kennedy and the Beatles. With all the historic charm and period revival architecture, owner Rick Wiegand has also invested in modern technology.Telkonet is proud to have upgraded the Ambassador's guest room controls with its' EcoSmart Energy Management platform. "The choice to place EcoSmart in the Ambassador was made based on its' ability to ensure our guests are comfortable at all times", Wiegand stated.Utilizing the EcoInsight Plus thermostat paired with the EcoSense Plus PIR occupancy sensor and PMS integration, the Ambassador fully embraced Telkonet's Energy Management System. The system was fully installed and set up across 176 rooms in just four days by Telkonet and Jason Freyburger at Wicked Networks, LLC."A building as historic as the Ambassador can present challenges when it comes to modern technology. We really like the flexibility of the EcoSmart platform and its' ability to work with a broad range of voltage," Wiegand stated. "Everything else we have ever seen was typically 24 volt. I also like the ability to access the software from anywhere in the building or even from home, as it's cloud based. It also interfaces with our PMS system, which gives us tighter control over guest comfort and energy savings."Additionally, The Ambassador is using Telkonet's EcoCentral, a cloud-based data storage, reporting and analytics interface, to help fully experience true energy savings. Together, the EcoSmart energy management platform of wireless devices report back to EcoCentral. The energy monitoring system's data is analyzed and results in real-time reporting to track progress toward total efficiency goals."The privilege to serve as the energy management and guest room controls provider for the Ambassador is an honor," said Chad Burow, Director of Sales at Telkonet . "Rick has a clear vision and commitment to his guests by providing them with guest rooms that are comfortable at all times, and his ability to cut energy consumption by reducing guest room HVAC run time by 45% is not only good for his business, it also demonstrates Rick's commitment to sustainability. "ABOUT TELKONET Telkonet, Inc. (OTCQB: TKOI) provides innovative intelligent automation platforms at the forefront of the Internet of Things (IoT) space. Helping commercial audiences better manage operational costs, the Company's EcoSmart intelligent automation platform is supported by a full-suite of IoT-connected devices that provide in-depth energy usage information and analysis, allowing building operators to reduce energy expenses. Vertical markets that benefit from EcoSmart products include hospitality, education, military, government, healthcare and multiple dwelling housing. Telkonet was founded in 1977 and is based in Waukesha, WI. For more information, visit news updates as they happen, follow @Telkonet on Twitter.To receive updates on all of Telkonet's developments, sign up for our email alerts HERE.

Springer-Miller Systems Continued Evolution of SpaSoft

PAR Springer-Miller 24 September 2018
STOWE, VT --September 24th, 2018 - Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the promotion of Penka Sevova to General Manager of SMS SpaSoft System Solutions.The spa industry's growth and the increased demand for SpaSoft's products and services have led SMS to redefine the SpaSoft product group within the SMS organization with Penka at its helm.Penka will continue to lead the evolution of our Spa System Solutions at SMS. Rob Selwah, SMS President commented, "SpaSoft's explosive growth has required us to be more proactive in our re-engineering of the system to meet industry demands and allow the Spa business to continuously evolve. One of Penka's greatest strengths is her desire to connect with our customers, understand their needs/challenges and deliver solutions to make their lives easier. She is the most qualified person to take the helm at SpaSoft as she not only understands the industry but the product's capabilities inside and out."Penka has been with SpaSoft, working out of the SpaSoft corporate office in Markham (Toronto) Canada, for over 19 years. Most recently, Sevova was the Director of Product Development and she has been integral to SpaSoft's success since she joined the team. As General Manager, Penka will be responsible for leading all aspects of the SpaSoft business strategy, with a continued focus on the transformation of the SpaSoft product (Enhanced Reporting, Database Agnostic, Mobile Ready and True Cloud) and business. Sevova recently shared her thoughts on her promotion, "It's a great privilege and opportunity to lead a strong team that is dedicated to delivering valuable solutions to our clients. We are proud to be a part of their success story. I'm looking forward to the busy and exciting times ahead of us!"About Springer-Miller Systems Springer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas. SMS's newest product, Teres POS elevates your guest experience by delivering a premium, guest-centric point-of-sale for food and beverage and retail operations at your luxury hotel, resort or casino.Visit for more information.

Malaysia Airlines pilots chatbot developed with Amadeus

PhocusWire 24 September 2018
Malaysia Airlines is the latest carrier to add a chatbot as a sales channel. The company, in partnership with Amadeus, has unveiled MHchat to help travelers book and pay for flights via Facebook Messenger.

Flight Centre Travel Group acquires itinerary planning platform Umapped

PhocusWire 24 September 2018
Australia-based Flight Centre Travel Group, a travel agency group with more than 30 brands, has acquired Umapped, a Toronto-based company that provides travel documentation, communication and itinerary management software to the travel industry.

Back in the offline world, part 4: High-tech versus high-touch hotels

PhocusWire 24 September 2018
Like any industry, travel has been profoundly changed by advancements in technology. How people research, book and experience a trip is completely different than it was just 20 years ago.

Kitchen Cut leading the way at Kitchen & Bar Tech Live 24 September 2018
Kitchen CUT are excited to be exhibiting their cutting edge F&B Management Software at this year's Restaurant and Bar Tech Live at Excel, London on 25th and 26th September. As the largest show of its kind in the industry, visitors will be able to see, test, discover, and experience the latest and greatest products and technology, making it the perfect forum for industry experts and professionals to see the Kitchen CUT system in action, talk to the team and learn more about the way it can save both time and money, whilst increasing profits.

Strong consumer support contributes US$47b in extra revenue for airlines

Web In Travel (WIT) 24 September 2018
An estimated 73 airlines made a whopping US$47.2 billion in extra revenue from a wide range of à la carte, commission-based, and frequent flyer related activities, representing 9.6% of total sales for these carriers.

Fifteen questions to zero in on the "room of the future"

By Xavier Etcheberrigaray
Technology is necessary and useful, says Xavier Etcheberrigaray, but it's not the only component to building the future. Here he describes fifteen perspectives he and his colleagues thought about when tasked with the job of imagining the room of the future.

Diversity must be main course, industry leader says

National Restaurant Association (NRA) 21 September 2018
In recognition of Hispanic Heritage Month, we asked Gerry Fernandez, president and CEO of the MultiCultural Foodservice & Hospitality Alliance to talk about the influence of the Latino community on the restaurant industry.

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