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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Ryanair and SiteMinder partnership takes off for European hotels

SiteMinder Blog 17 January 2019
Ryanair, Europe’s No.1 airline, and SiteMinder, the global hotel industry’s leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.

How to move from Revenue Management to Revenue Science

OWL Hotel Analytics and Optimization >> Hotel Analytics and Optimization Blog 17 January 2019
Almost two decades after the big expansion of Revenue Management throughout the hotel industry, Directors of Revenue Management still make 20% less than Directors of Finance and Accounting (payscale.com) . That may seem unfair because RMs have as much, or maybe more, fiduciary responsibility to the bottom line of a hotel company as their counterparts in finance. Not only that, but RMs have to deal with more systems and more data than finance ever will. However, there is good reason for this discrepancy.
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Synergy Global Housing Brings Volara-Powered Voice Assistants to New York Residences

Volara 16 January 2019
"Synergy is redefining the traditional furnished apartment experience in New York by building best-in-class accommodations in strategic locations throughout the city," said Rob Eisenberg, General Manager, Synergy Global Housing New York. "Guests at Synergy Chelsea won't just enjoy high-speed wireless Internet, IPTV and a Bluetooth audio system. They will also be wowed by a Volara-powered voice assistant that will enable them to speak commands to better personalize their live/work/play experiences. Everything from TV Controls - through Volara's integration with Sonifi - to music playlists - through Volara's integration with iHeartRadio - to service requests and local restaurant recommendations are accessible to our guests just by speaking in their apartments."When Synergy Global Housing was planning their new flagship Chelsea property, Eisenberg said the company wanted to feature technologies that its tenants use at home and that mirror amenities found in upscale hotels. Volara's solution squarely met that objective."Synergy appreciates the busy schedules kept by our guests, and we want to them relax and enjoy every aspect of their stay," Eisenberg said. "While IoT (Internet of Things) and VOIP (Voice over Internet Protocol) are important amenities, corporate housing guests - who are typically unfamiliar with the neighborhood - need to figure out where the nearest grocery store is or who to call if the cable isn't working. By enabling them to speak commands and get answers on demand, we are elevating modern living to new heights. Volara is an easy way to connect the dots and make people feel more at home; especially those who may be relocating or who are away from home for an extended time."In addition to the 17-story Synergy Chelsea property, Synergy also offers accommodations in prime locations throughout Manhattan, including the Financial District, Greenwich Village, and Times Square. Synergy also has properties in prime locations in Northern and Southern California, Seattle, and key gateway cities throughout the EMEA and APAC regions. The one- and two-bedroom units at Synergy Chelsea feature an onsite concierge, fitness facility, bike storage area, rooftop space and lounging area.Volara provides platform agnostic voice-based conversation-management software and a secure integrations hub to existing property technologies. Its software turns the major natural language processing platforms (such as Amazon Alexa, Google Assistant and Alibaba Genie) into a business tool that drives more efficient customer service."When I first met with the Synergy team, I asked Rob about his business objectives and why he wanted to implement voice at Synergy Chelsea," said David Berger, Volara CEO. "His answer was simple: 'We see voice as an opportunity to facilitate and personalize the experiences of guests in our corporate housing. It's something we believe will truly enhance a person's stay.' He was right."The corporate-housing market is ripe for voice technology and Synergy Global Housing is at the forefront," Berger added. "Volara is proud to be partnering with this industry leader to bring voice-enabled experiences to its residents."About Synergy Global Housing Headquartered in San Ramon, Calif., with offices in San Francisco, Silicon Valley, Los Angeles, Orange County, San Diego, Dublin, London, Singapore and Hyderabad, Synergy serves guests in over 85 countries worldwide. Synergy partners with Fortune 500 companies and many of the major Silicon Valley technology innovators. Synergy's client portfolio also exhibits a wide range of industry sectors including relocation, health care, manufacturing, government, technology, entertainment, social networking and food & beverage. Through a strong commitment to its core values, Synergy has established a distinct framework grounded in a deep appreciation for People, Passion and Innovation. For more information visit www.synergyhousing.com.About VolaraVolara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon. Volara is also a launch partner of Alexa for Hospitality and Google Assistant Interpreter Mode. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit https://volara.io.
Article by Patrick Landman

2019 Plea to Hotel PMS providers for Distribution Cost Tracking Functionality

Xotels 16 January 2019
Over the last few years there has been much discussion in the the world of hotel revenue management on managing GOPPAR and NREVPAR over only REVPAR. Understanding the cost of distribution is vital to the financial success of every hotel. For this we would need our systems to support us in registering and calculating such costs. Unfortunately many hotel Property Management Systems (PMS) have not yet evolved sufficiently in this area.In a discussion on my last post on the Hotel P&L the topic came up. I have made this plea various times already to PMS providers. So I am using the start of 2019 to make a public plea to request all hotel systems to develop a comprehensive cost of sales functionality.As hoteliers we need to be able to track our cost of sales properly. This includes not only base commissions but also overrides and other transaction fees or costsTherefore, we need a system that allows us to program the cost for each channel. When talking commissions the functionality should administer standard OTA commissions, but also take into consideration commission overrides. This data should be included in the reservation delivery interface, avoiding laborious manual corrections on the hotel side. Some OTA have a mix of sell (gross) and net rates. This would all need to be well recorded on a per booking basis.But we don't only pay commissions to OTA. How about groups an travel agency reservations? Again here we would need for a standard commission to be applied based on a contract. This most PMS allow for. But what if there is a commission override? Can we post this to the group folio to be recalculated over all the reservations?And override commissions on FIT and Wholesale contracts, we should be able to record these as well as a cost of sales. On this segment another question comes to mind, should we be able to add a markup to have a gross rate, when comparing to BAR and other public rates?And then, there are the GDS and CRS, what do they cost by month and transaction. How can we configure our systems to track this as well. Same goes for chain and representation fees. Booking Engine, Channel Manager and interfaces costs should also not be overlooked.Meta-Search and Adword advertising are also important costs we should look to incorporate in our cost of distribution. However the cost of these bidding models cannot be allocated to individual reservations. So maybe we need a module allowing us to administer advertising costs on a scheduled basis. This could either be per month, day or week. But take note the spending moment equals the booking date but is not related to the stay date. Would a calculation considering booking lead time allow us to assign costs effectively?This type of distribution cost functionality will finally allow us to move beyond a proverbial 'garbage in, garbage out' era, and enable hotels to gain much better insight in the true cost of sales. Hoteliers will finally be able to make an apples to apples comparison on Net-ADR and Net Revenue Contribution per agency, channel and segment. It is time we get a full understanding on how each and every single reservation contributes to the bottom line.This is of course highly complex, and as you can see I don't have all the answers. But I hope this post will start a public debate amongst hoteliers on which requirements we have as an industry from our technology providers. This would give them the full specs on what to build, and hopefully we will see some great developments by our system partners in 2019.Look forward to everyone's feedback, both from hotels and PMS vendors of course ...Happy 2019 everyone! Patrick Landman @ Xotels
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St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity

Plum 16 January 2019
Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience.Situated only two blocks from the White House and moments from the nation's capital's most significant attractions, The St. Regis Washington, D.C. has played host to dignitaries, royalty, and refined travelers for nearly a century. Renowned for its polished opulence, daily Afternoon Tea, and evening champagne sabering ceremony, the St. Regis Washington, D.C.'s abundant elegance and luxury suits Plum's innovative solution perfectly."Guests in our luxury suites enjoy truly personalized experiences, including the attention of our St. Regis Butler Service throughout the duration of their stay," explains Joseph Mattioli, General Manager at St. Regis. "What better, new way to distinguish ourselves and deliver upon our brand promise than through this truly sophisticated and unique offering from Plum."The hotel in-room wine experience has remained largely unchanged for nearly 50 years. Meanwhile, guest preferences have changed dramatically. Today's guests want personalized service, choices, and convenience. This is where Plum's technology has revolutionized the industry-- offering automated, by-the-glass, perfectly chilled wine to guests, within the comfort of their hotel room. The unique in-room appliance holds and preserves two bottles, uses cloud software to automatically track and bill guests, while also alerting housekeeping when it is time to replace an empty bottle. Plum also enables hoteliers to recognize and reward guest loyalty, celebrate a birthday or anniversary, and instantly send an amenity at the touch of a button. The self-service model also empowers hoteliers to unlock new incremental revenue streams, while at the same time, reducing delays and demand on staff.Founder and CEO of Plum, David Koretz said, "We're proud to be partnering with another of the world's most elegant hotel brands and in one of the most important cities of the world. Plum is not just a product -- it's a transformative hospitality experience - and we continue to revolutionize the way guests enjoy wine, one glass at a time."Plum has already partnered with leading independent hotels and chains, including Four Seasons, Marriott, SBE Group, Langham, Hyatt, Hilton, Waldorf Astoria, and Rosewood flags.To learn more, visit hotels.plum.wineAbout St. Regis Washington, D.C.Revered as one of the Capital's finest addresses, The St. Regis Washington D.C.'s luxurious Italianate exterior, dramatic public spaces, richly designed guest rooms and impeccable service create a luxurious, residential environment that have long made this iconic hotel the destination for royalty, statesmen, business magnates, politicians and celebrities since its opening in 1926. With 172 sumptuous guest rooms and suites, The St. Regis Washington, D.C. is ideally located in the heart of the capital, just two blocks from the White House and steps from the city's finest shopping, restaurants and museums. Additionally, the hotel offers St. Regis' legendary Butler Service, world-class dining including the hotel's signature restaurant and the hotel's iconic St. Regis Bar.About PlumPlum reimagines every aspect of the wine-by-the-glass experience. The world's first appliance that can serve a glass of wine just as the winemaker intended, Plum allows hoteliers to satisfy the moments that inspire guests to enjoy a glass of wine in the hotel's room product. Plum delivers an unforgettable experience - and profits - in extraordinary style, one glass at a time. To learn more visit www.plum.wine
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Chesapeake Hospitality Maximizes Data Management and Forecasting Efficiency with ProfitSword

ProfitSword 16 January 2019
Greenbelt, Md. - ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by Chesapeake Hospitality, one of the largest independent operators in the hospitality industry, specializing in full-service and upscale properties. Previously utilizing a separate third-party platform for data management and forecasting operations, Chesapeake Hospitality ultimately selected ProfitSage in order to provide its portfolio and staff with a more robust and accessible solution that could also address the complexities of ongoing company growth."After all of our departments performed an extensive evaluation of potential replacements, ProfitSage unanimously stood out as an intuitive solution that could easily extract the precise data needed to maximize profits, improve efficiency and better serve our clients," says Louis Schaab, Chief Financial Officer at Chesapeake Hospitality. "Unlike other platforms that have been developed by programmers with a purely technological background, ProfitSword is operated by individuals that have an extensive history in working within the hospitality industry, and that expertise is certainly reflected in their ability to produce a platform that fully caters to all of our data forecasting needs. With its unique insight on the industry and as a company that has served our market the longest, ProfitSword really does serve as a bellwether in the field of data management and analytics, and I can absolutely foresee us working with them in order to implement more of their solutions."With ProfitSage, company leadership and hoteliers at each Chesapeake property can gain instant and real time access to an array of valuable performance metrics, including financial statements, sales data and revenue reports. Through ProfitSage's ability to integrate with multiple disparate systems and by its maintaining of a single shared database, staff members can be confident that any data being analyzed is complete, uniform and accurate at all times. Further enhancing data management efficiency is ProfitSage's ability to automate the delivery of reports that can be scheduled on a pre-set basis."We are honored to be identified as the most reputable and established innovator of business intelligence technology by Chesapeake Hospitality, and are pleased that their employees now have the ability to understand precisely what their data means and how to use it most effectively," states Paul Bennie, Director of business development at ProfitSword. "We look forward to further working with Chesapeake Hospitality in identifying other areas that can benefit from our experience in enhancing overall business intelligence efficiency."In addition to ProfitSage, ProfitSword's line of data management platforms also includes ProfitPace, ProfitPlan and ProfitWizard. A solution developed to effectively manage sales data, ProfitPace allows businesses to efficiently monitor sales team efforts to ensure that the company is on track to achieve individual and company sales goals. It also allows for the comparison of sales pace to forecast, budget, prior years and same time last year trends. Using ProfitPlan, hoteliers can incorporate stylized report templates to produce several types of reports required to manage daily tasks and information. ProfitSword's data analysis tool, ProfitWizard, combines business intelligence, decision support, performance management and ad-hoc reporting for efficient analysis of data.
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Technology Helps Consolidate Meetings and Business Travel Programs

mycloud HOSPITALITY 16 January 2019
At many companies, different departments oversee the planning of small offsite meetings and the procurement and booking processes for corporate business travel. In addition, small events are often charged on corporate credit cards, and the expensing is categorized under general travel and entertainment, rather than business development. That discrepancy causes inefficiencies, including a lack of
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Four steps to get started on your NDC journey

Sabre Corporation Blog 16 January 2019
The time for the travel industry to transform into intelligent retailers is now. Airlines and agencies are focused on new NDC retailing and distribution capabilities to support this transformation. The technology is here. Now what? Getting started can be overwhelming but driving this change doesn’t need to be. In Chapter 4 of our eBook, NDC to the Power of Sabre, learn how organizations like yours can get started transforming your travel retailing and technology strategies to align with the personalization demands of today’s consumer – and how Sabre can help.
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SnapShot enters partnership with Hsyndicate to provide SnapShot users with industry news & intelligence

SnapShot GmbH 16 January 2019
Berlin, Germany - SnapShot and Hsyndicate are pleased to announce a new partnership, which will enhance SnapShot analytics solutions by featuring hospitalitynet.org's news feed with up to 600 global hospitality news sources.Hsyndicate, the Hospitality Syndicate, is the hospitality industry's leading electronic media-hub with up-to-date industry news and online advertising services. This partnership extends the depth and uniqueness of SnapShot's data platform by providing current and breaking industry news and intelligence to over 6,000 independent and branded hotels and their users.Through this partnership, SnapShot analytics solutions users are able to access all HospitalityNet articles and press releases directly through their Analytics or AnalyticsPro subscriptions. SnapShot AnalyticsPro is a fully inclusive solution that eliminates the need for multiple programs and technologies through its powerful data dashboard. With the addition of the Hsyndicate news feed in the dashboard, users will be able to make even more informed strategic decisions with their hotel data."The new alliance with SnapShot represents a highly valuable new addition to our global content network, connecting Hsyndicate's platform to thousands of hoteliers on a global scale," said Henri Roelings, CEO of Hsyndicate.Part of the content delivery platform is powered by Pineapplesearch.com, a B2B specific search-engine for hospitality professionals built by non-profit association HFTP and Hsyndicate. Frank Wolfe, CEO of HFTP, said, "This is our first joint implementation of the Pineapplesearch.com API; a true milestone in the further development as a valuable non-profit initiative for the good of the hospitality industry".Carson Booth, CEO of SnapShot, said, "We are thrilled to announce this partnership with Hsyndicate because not only are we working with the industry's leading news source, but we are reaffirming our commitment to our users to provide the best technology solutions and rapidly respond to their needs."About HsyndicateWith an exclusive focus on global hospitality and tourism, Hsyndicate.org (the Hospitality Syndicate) serves the industry as a leading electronic media-hub, providing electronic news syndication and online advertising services for hundreds of organizations within the global hospitality vertical. Hsyndicate helps its members to reach highly targeted audience-segments in the exploding new-media landscape within hospitality... channels of ever increasing importance which are difficult to reach through classic wire services like PRnewswire or BusinessWire.Find out more about Hsyndicate at www.hsyndicate.org.
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Winners of the 2019 HotelTechAwards Announced

Hotel Tech Report 16 January 2019
The HotelTechAwards (produced by Hotel Tech Report) announced the year's top rated hotel technology companies and products based on more than 20,000 hotelier ratings and data-points.During the HotelTechAwards thousands of hoteliers leave honest reviews of vendor partners across the hotel tech stack. This data is used to identify the best companies based on the judges that matter most - customers.The competition spans core areas of hotel technology: marketing, revenue, operations and guest experience. 2019 Voting included participation from major hotel groups including: Four Seasons, Movenpick, Hilton, Marriott, Kerry Hotels, Auberge Resorts, Best Western, Accor Hotels, Rosewood and dozens more."We're seeing unprecedented disruptive forces impacting the hotel industry today and technology is our only line of defense. Hotels that operate the same way they did even 5 years ago are quickly becoming the fallout of these tectonic shifts," says Jordan Hollander, CEO of Hotel Tech Report."The gig economy has brought immense recruiting challenges for hotels, the sharing economy has created similar threats from a competitive perspective and that's not even scratching the surface. Adding fuel to the fire, experts are predicting extremely challenging economic conditions in 2019-2020 - this is the perfect storm. The HotelTechAwards identify the best companies to help hoteliers weather the storm through everything from time saving automation to pricing optimization. Great technology solutions can help hotels bring in more business, operate more efficiently and adapt in a rapidly evolving market."The HotelTechAwards are often referred to as "the Oscars of Hotel Tech" and winners were selected from more than 180 of the top technology products around the world. The HotelTechAwards are the industry's only data driven awards platform with winners determined not by a handful of judges but by a global community comprised from thousands of verified hotel technology users across more than 120 countries.Top Rated Guest Experience TechnologiesWhistle - 2019 Winner, Guest Messaging Software | Runner up: HelloshiftWrapped - 2019 Winner, Digital ArtALICE - 2019 Winner, Mobile Application | Runner up: NuvolaCrave Interactive - 2019 Winner, Guest Room Tablets | Runner up: AavgoTop Rated Operations TechnologiesClock Software - 2 x 2019 Winner, Property Management System and HMS | Runner up: Mews SystemsQuore - 2019 Winner, Housekeeping SoftwareHelloShift - 2019 Winner, Staff Task Management Software | Runner up: NuvolaGuestRevu - 2 x 2019 Winner, Guest Feedback and Survey Software | Runner up: TrustYouHotel Effectiveness - Labor Management Software | Runner up: M3Beekeeper - Employee Engagement SoftwareALICE- 3 x 2019 Winner, Concierge Software, Engineering Software | Runner up: QuoreTop Rated Revenue TechnologiesTravelClick - 2019 Winner, Market Intelligence and Rate Shopping | Runner up: RainMakerM3 - 2019 Winner, Accounting SoftwareTravel Tripper - 2019 Winner, Central Reservations Systems (CRS) | Runner up: TravelClickCloudbeds - 2019 Winner, Channel Manager | Runner up: SiteMinderHotelIQ - 2019 Winner, Business Intelligence Software | Runner up: Juyo AnalyticsAtomize - 2019 Winner, Revenue Management Software (RMS) | Runner up: IDeaSGet Into More - 2019 Winner, Event Intelligence Software | Runner up: IDeaSTop Rated Marketing TechnologiesRevinate - 2019 Winner, Email Marketing & CRM Software | Runner up: ClairvoyixNet Affinity - 2019 Winner, Booking Engine | Runner up: Travel TripperScreen Pilot - 2019 Winner, Digital Marketing Agency | Runner up: Travel TripperStay Wanderful - 2019 Winner, Direct Booking Platforms | Runner up: TripteaseOaky - 2019 Winner, Merchandising & Upsell SoftwareGuestRevu - 2019 Winner, Reputation Management Software | Runner up: TrustYouKoddi - 2019 Winner, Metasearch Management Software
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Oaky and Hostelling International's Global Partnership Takes the Guest Experience to the Next Level

Oaky B.V. 16 January 2019
Hostelling International, the global non-profit network of youth hostel associations is now partnering with Oaky, the number one upselling platform for hostels, to help its 4,000 hostel members increase incremental revenue and boost guest experience with targeted upsells.From today, the network's hostel members will have access to preferential rates for Oaky's services which can be requested by clicking here. The upselling platform's many integration partners (including MEWS, Siteminder and soon Cloudbeds) make it even easier for hostels to efficiently and effectively promote ancillary services all while giving guests the personalized service they expect.An early adopter of Oaky's data-driven approach to upselling is Stayokay Hostels in the Netherlands, which has been working with Oaky for two years and has seen a rise in both guest satisfaction and ancillary revenue. The team at Hostelling International hopes that many more of the organization's hostel members will replicate these fantastic results and strengthen their reputation for excellent customer service in their respective destinations.Hostelling International's Head of Partnerships, Isabel Llewellyn says, "We are delighted to partner with Oaky to offer our member youth hostel associations access to knowledge and expertise on enhancing customer experience and driving ancillary revenue through their upselling tool. Our hostel network is committed to providing a great customer experience; partnering with Oaky will offer opportunities to add value to guest stays, enhancing the experience of youth travellers and allowing them to make the most of their time in destination."Erik Tengen, Co-Founder, is equally optimistic when it comes to Oaky's partnership with Hostelling International. Says Erik, "We love the work HI does around the world and are happy to support their efforts to create unique experiences for young travelers. This collaboration is also a big step for Oaky as it marks a strong start to 2019 and opens the doors to many new amazing potential hostel partners around the world."About Hostelling International:Hostelling International (HI) is a worldwide network of not-for-profit youth hostel associations. Their member organizations include groups such as YHA (Youth Hostel Association of England & Wales), Stayokay in the Netherlands and DJH (Deutsches Jugendherbergswerk). All partners combined provide a network of more than 4,000 hostels in over 80 countries. For almost 100 years, Hostelling International has been true to its mission to provide young travelers reasonably priced accommodation to enable them to travel, gain a better understanding of other cultures and lay the groundwork for a peaceful, smarter, and more tolerant world.

Mobile Payments: The Top Restaurant Tech Trend for 2019

SevenRooms F&B Blog 16 January 2019
From Artificial Intelligence to Big Data, there are endless tech buzzwords being used to describe the latest restaurant tech. While those are certainly noteworthy emerging technologies and trends, we want to focus on a tech trend that is well within reach for you to easily implement in your restaurant.
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The Future of Your Mobile Site Is Progressive Web AMP (PWA + AMP)

mycloud HOSPITALITY 16 January 2019
Mobile devices are an extension of our lives; information search, purchasing, social sharing, navigation, and communication. Today, people use their mobile devices for just about everything they do, from shopping to hotel booking to travel planning. The revolution in mobile usage has given rise to some important user behavior changes.

4 reasons your hotel needs accelerated mobile pages

Hotel Online 15 January 2019
If you ever wonder whether your hotel’s digital future is secure, just ask yourself one question: Am I mobile-ready? All key digital trends in recent years served one primary purpose: to provide better experience to mobile users. From responsive design to mobile first indexing, these technologies were born out of the need for improved browsing on smaller screens.

Saving the environment, one 'thing'at a time: The Internet of Things and sustainable hospitality

By Florian Kriechbaumer
The majority of energy related activities in hospitality fall under the remit of engineering and facility management teams, whose approach is no longer limited to mechanical and physical activities, but needs to be driven by technology, connectivity and data. As INTEREL's Florian Kriechbaumer explains, this presents numerous opportunities for the Internet of Things to come into play.

Millennials choosing hotels based on social media, technology

Hotel Management 15 January 2019
A strong online and social media presence is important if a hotel hopes to attract millennials, according to a new report. U.K. furniture maker Knightsbridge commissioned the survey to find out how that demographic finds and selects hotels. The survey reveals where hotels and businesses should focus in order to appeal to the young demographic.
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Ambassador Hotel Tulsa Implements Online Streaming, Voice Control and Enhanced Internet Connectivity with BeyondTV and Upgraded Wi-Fi by HIS

Hotel Internet Services (HIS) 15 January 2019
Tulsa, Okla. -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced guestroom content streaming and voice control technology at the Ambassador Hotel Tulsa with the adoption of BeyondTV and HIS Wi-Fi. A luxury boutique property based in Tulsa, Oklahoma, Ambassador Hotel Tulsa is now able to ensure a fast and reliable guest internet connection, while also offering the latest conveniences in content casting and voice-activated guestroom amenity control.With hotel ownership recognizing growing guest demand for instant and more personalized service, Ambassador Hotel Tulsa selected BeyondTV due to its ability to serve as a comprehensive guestroom entertainment and convenience-enhancing solution. Guests using BeyondTV are able to instantly cast streamed content from personal devices onto the guestroom television, providing them with the advantage of a larger screen while avoiding the privacy concerns of having to input personal subscription login details."In this tech-savvy era, guests want to watch TV their way - whether it's YouTube videos, ESPN on-demand or streaming apps like Netflix or Hulu," says Nora Miller, General Manager at the Ambassador Hotel Tulsa. "BeyondTV allows us to cater to this desire by providing guests with the personalized entertainment options that they seek in a way that is convenient, more enjoyable and always secure. BeyondTV also allows us to enhance our guestroom service quality by providing guests with voice-activated amenity control, along with ability to locate details on available hotel services and then instantly transmit requests to the appropriate personnel. This not only streamlines operational efficiency but also vastly enhances service response times."Through BeyondTV's integration with Amazon's Alexa, the property's guests can now effortlessly control television functions with their voice alone, without having to locate or attempt to learn how to use the remote control. Through the integration with Volara, this voice-activated functionality can also extend to a hotel guestroom's other amenities, including thermostats, lighting and drapes. Further enhancing guest convenience is the ability to use BeyondTV's voice control feature to schedule wakeup calls and even communicate with a hotel's various departments. BeyondTV also allows guests to order amenities such as room service from the comfort of their guestroom.As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Ambassador Hotel Tulsa guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, Ambassador Hotel Tulsa can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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ASSA ABLOY Hospitality's Growth leads to ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions 15 January 2019
Stockholm - ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, has announced a restructuring of its organizational hierarchy, with hospitality now becoming one of several specialized market-specific units operating under the new ASSA ABLOY Global Solutions name.Along with its mission to 'reimagine how people move through their world,' a driving force behind the company's restructuring has been its focus on investing in businesses and solutions that can be scaled on a global level. This will allow ASSA ABLOY Global Solutions to fully cater to the numerous and unique security challenges facing diverse markets around the world today. The company's ongoing evolution has included expanding into other vertical markets such as marine, elderly care, student housing, asset management and logistics. ASSA ABLOY Global Solutions provides each vertical market with a dedicated direct sales channel and ensures that its platforms, software and support services are readily available and tailorable, regardless of region or business background.While the hotel market will maintain its own specialized hospitality business unit of ASSA ABLOY Global Solutions, the expansion into vertical markets allows the company to ensure that its comprehensive range of solutions is made available to any market sector, while providing a greater depth of industry-specific expertise. By leveraging its experience in working with various markets, ASSA ABLOY Global Solutions will be able to identify and innovate additional technologies that can be customized to meet the specific needs of each type of facility."We are very pleased with the success that we have had with our hospitality organizational model, which focuses on one of our key verticals and creates dedicated solutions that meet specific market needs," says Christophe Sut, Executive Vice President and head of the Global Technologies business unit at ASSA ABLOY Global Solutions. "With that in mind, we identified a need to replicate this approach for other vertical markets, and therefore created ASSA ABLOY Global Solutions to provide the specific security hardware, software, installation and support services that cater to each industry's needs. This restructuring also enhances our value by allowing us to create new types of relationships with our customers, providing the potential to innovate solutions that bolster organic growth and that create exceptional experiences for end-users. We look forward to continuing to bring such advanced abilities as we expand our presence within the hospitality, marine and elderly care markets and beyond."For more information, please visit www.assaabloyglobalsolutions.com.
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Mews And Openkey Announce Tech Integration

OpenKey 15 January 2019
DALLAS - OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.Mews was founded in 2012 by hoteliers who saw the need for an open property management system (PMS) that didn't exist at the time. They started building a PMS with the ambitious dream of engineering a sleek cloud-based platform that actually worked and would be capable of ushering hotels into the future. A year later the Commander PMS was finally ready, and the award-winning Emblem Hotel in Prague became the first property to use the system."Since inception Mews has defined itself by providing the very latest in hotel technology, and the integration with OpenKey is another great step towards Commander becoming the most innovative cloud PMS for hotels," commented Richard Valtr, Founder and Director of Mews. "We believe that the best technology is discreet, efficient and sleek; traits that describe Automated Mobile Key Delivery perfectly."Today's high-tech traveler is increasingly time-constrained and reluctant to wait at the front desk for check-in. In fact, a Cornell University's Center for Hospitality study found that just a five-minute wait at check-in causes guest satisfaction to drop by 50 percent. Automated Mobile Key Delivery is an innovative new feature that enables front desk agents to manage guest reservations and issue mobile keys faster from the Commander PMS platform. As a result, the new feature adds to the efficiency of web check-in to create a seamlessly simple and incredibly fast check-in experience."Mews has leveraged their origins as hoteliers to great effect in the development of their cloud-based products," stated Brian Shedd, Vice President of Global Marketing and Sales for OpenKey. "As mobile key makes the transition from novelty to necessity for hotels around the world, the proprietary Automated Mobile Key Delivery from OpenKey will become the norm among the top PMS providers in the hotel space. We're proud to add Mews to that prestigious club in 2019."In 2014, OpenKey set out to perfect mobile hospitality. Its keyless entry technology has been elevating the guest experience while reducing hotel staff workload. In addition to empowering guests with a tap of a button on their smartphones, it also reduces waste, eliminating the need for plastic key cards.About MewsMews makes cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests. Frustrated by the lack of a suitable platform on the market, Mews has built technology with a modern and intuitive interface with user experience at its core. The open platform allows hoteliers to quickly plug in their favourite apps, tools and services and to manage their PMS from any device and at anytime. To find out more or to book a demo, please visit www.mewssystems.com.Contact: Jessica Weldhen, marketing@mewssystems.com
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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

Angie Hospitality 15 January 2019
San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.Angie's industry leading natural language platform is the result of extensive research and development that entailed identifying not only the various types of requests that can be made within a hotel or resort setting, but also programming the device to recognize the ways that a guest may phrase a specific request, including many different word combinations and colloquialisms. Angie's natural speech dexterity provides a 'human' touch, making interactions feel more like personal conversations with a hotel representative, while eliminating the potential frustration of making multiple attempts to identify a correct voice command."Guests enjoy their hotel experience best when it is as comfortable as their own home with service that is even better," explained Ted Helvey, CEO of Angie Hospitality. "With the broad adoption of voice in the consumer market, providing these services during a hotel stay is becoming an expectation. Hotels need a voice solution that is more than a gimmick and offers genuine guest service in a way that is natural. However, guests also need privacy options that allow them to interact in the way they are most comfortable. That is why the Angie device provides the option to disable voice command and still have access to all its capabilities via the touch screen interface. Ultimately, it is about guest satisfaction, which we maximize by allowing communication in a way that is most natural for them."In addition to Angie's unique ability to recognize guest requests using natural speech, the solution serves to streamline hotel operations, improve staff efficiencies and maximize revenue opportunities. Angie's flexible, modular platform allows it to serve as a complete stand-alone system or, through seamless integration with leading hotel technology system providers, the solution offers a variety of configurations to replace the guest room telephone, and include room automation features, energy management and more. Angie instantly upgrades any hotel room, allowing guests to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information, charge devices, and even create a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored in the Cloud, Angie has the ability to self-configure for each property and room as soon as the device is plugged in..For more information on Angie's full suite of capabilities, please visit angie.ai.
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Event Tech Trends 2019

mycloud HOSPITALITY 15 January 2019
The new year has begun, which can only mean one thing – time to round up the biggest event tech trends of 2019! While some trends change over time (virtual reality for one), it’s always surprising how many of trends stay the same, evolving over the years in sometimes very subtle ways. When it comes to technology, the biggest difference in trends is accessibility. As event technology continues to develop and be refined, it becomes easier to implement, making accessibility better than ever. That’s good news for everyone.
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Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis POS

Agilysys 15 January 2019
ALPHARETTA, GA. -- -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Hospitality Enterprises, known online as BigEasy, has chosen the company's InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.Hospitality Enterprises, Inc. recently implemented Agilysys' InfoGenesis solution at their Natchez Grand Hotel in Natchez, Miss., and at their Chateau Saint Denis in Natchitoches, La., and chose to further expand their partnership with Agilysys by implementing InfoGenesis in the two sightseeing vessels.The management team was looking for a solution to help streamline operations aboard the two vessels while offering the flexibility to work offline when needed during excursions. They selected InfoGenesis point-of-sale system as it met that criteria, allowing them to work efficiently and seamlessly while cruising the Mississippi River."After seeing the power of InfoGenesis at work at our hotel properties, we're excited to move the system onto the water" said VP at Hospitality Enterprises Don Duvernay. "Providing a unique and personalized guest experience for every passenger onboard our boat is very important to us and the InfoGenesis point-of-sale system is a perfect fit for our operation. Allowing us to work offline when needed is a big advantage, ensuring that we can provide uninterrupted service for passengers and a seamless operation for our staff."InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency."Our comprehensive point-of-sale solution supports mission-critical guest-facing processes at different types of venues across the world," said Don DeMarinis, senior vice president of sales, Americas at Agilysys. "We look forward to helping the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong deliver one-of-a-kind guest experiences while maximizing profitability. InfoGenesis is ideally suited to meet the needs of Hospitality Enterprises, Inc. and shows their strong commitment to excellent guest service."The authentic Paddlewheeler Creole Queen is powered by a 24-foot diameter paddlewheel and provides day and night cruises on the Mississippi River showcasing beautiful views of the Crescent City. While telling stories from 300 years of New Orleans history, the cruise makes its way through the city, the French Quarter, the Port of New Orleans, downriver to the Jean Lafitte National Historical Park to see Louisiana's swamplands and on to the historic Chalmette Battlefield. Passengers aboard the Creole Queen can truly enjoy the unique energy of New Orleans.The Riverboat Louis Armstrong is a brand new renovation of a 3,000 passenger riverboat, formerly a floating casino, and will allow for "jazzing on the river," as explained by CEO Warren Reuther, who remembers reading about Louis Armstrong going to the river with his trumpet to hop on one of the Streckfus Steamers as a deckhand in a bygone era. As such, the new boat's emphasis will be on concerts, but she will offer three luxuriously appointed decks with top of the line lighting and sound systems for private events, corporate meetings, weddings, and more. The piece de resistance will be a Riverboat Louis Armstrong Foundation Room with Satchmo memorabilia on display. Visitors will learn about his life and career through his music and the instruments he played, right here in his hometown.About AgilysysAgilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com.About Hospitality Enterprises, Inc.The Hospitality Enterprises, Inc. family-owned group of companies represents the finest that New Orleans has to offer in travel services, ground transportation, events, meeting planning, attractions, and entertainment. Whether you are a visitor, planning a staycation, or a certified meeting planner in charge of a week-long convention, Hospitality Enterprises can arrange it all with one call to (800) 366-8882.
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House of Daniel Thwaites Selects Revinate to Power Group-Wide CRM Strategy

Revinate, Inc. 15 January 2019
Now, all the hotels and inns within the House of Daniel Thwaites collective, in addition to the corporate marketing, will use Revinate solutions for data-driven email marketing. With Revinate Marketing Pro, the hospitality company will be able to more effectively drive direct bookings and upsells by easily segmenting its database and sending personalized communications that are proven to drive revenue.The company selected Revinate following a thorough RFP and vetting process, which included five other software companies. Jane Waterworth, Marketing Director at Daniel Thwaites said, "In the end, Revinate was the clear winner for us. In addition to providing all the functionality we needed in a very easy-to-use platform, Revinate has an impressive track record for innovation, which will allow us to stay at the forefront of technology in this ever-changing industry. It was important to us to work with a company that takes the time to focus on their customers and provide a solution for their unique needs.""We are thrilled to welcome Daniel Thwaites to the Revinate family," said Marc Heyneker, Co-Founder and CEO of Revinate. "Everyone who has worked with the Thwaites team during the selection process was struck by their unwavering focus on the guest experience. We are excited to help them turn that passion into revenue with our CRM and guest feedback solutions for hotel groups."About Revinate:Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. The company is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate counts tens of thousands of the world's leading hotels as customers. To learn more, please visit www.revinate.com.About the House of Daniel Thwaites:The House of Daniel Thwaites collective was established in 2018, bringing together hotels and inns owned by Daniel Thwaites. They are a diverse range of properties spread across the UK - from Langdale Chase on the bank of Windermere through to the Golden Lion in the heart of the market town of Settle in Yorkshire. Each of the 20+ properties is individual in style and character but what links them together is superb quality and the warmest of hospitality delivered to every guest who walks through the doors. You can find out more about the properties on the website: https://www.houseofdanielthwaites.co.uk/

Part I: AI, facial recognition and hotel robots march into 2019

eyefortravel.com·Requires Registration 15 January 2019
Please smile at the screen - your face print is being scanned to pay your bill!' - yet another example of the way robots can service hotels, although not yet at international groups. Instead of whipping out your wallet, identification is processed online in a Chinese pilot programme launched by Alibaba's Ant Financial to replace payment with cash or credit card.

Fifteen questions to zero in on the "room of the future"

By Xavier Etcheberrigaray
Technology is necessary and useful, says Xavier Etcheberrigaray, but it's not the only component to building the future. Here he describes fifteen perspectives he and his colleagues thought about when tasked with the job of imagining the room of the future.

How cognitive technologies might evolve in travel in 2019

PhocusWire 15 January 2019
The maturing of cognitive technologies is opening up opportunities in travel, according to a trends report from Deloitte. The report says the technology enables travel brands to change existing processes, streamline operations and create "smart workforces." Cognitive technology is within the field of artificial technology (including machine learning, natural language processing and speech recognition) and is able to carry out jobs that up until now have been done by humans.

The Future of AI Will Be About Less Data, Not More

harvardbusiness.org 14 January 2019
Companies considering how to invest in AI capabilities should first understand that over the coming five years applications and machines will become less artificial and more intelligent. They will rely less on bottom-up big data and more on top-down reasoning that more closely resembles the way humans approach problems and tasks. This general reasoning ability will enable AI to be more broadly applied than ever, creating opportunities for early adopters even in businesses and activities to which it previously seemed unsuited.

Choice Hotels Goes All-In on AWS

Choice 14 January 2019
Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Choice Hotels International, Inc. (NYSE: CHH) is moving its infrastructure to AWS--going all-in on the world's leading cloud--to boost its technology leadership position in the hotel industry. Choice Hotels, which develops some of its own technology, will migrate over 1,000 applications to AWS, moving off legacy systems to help improve performance, scalability, and reliability. As Choice Hotels continues to expand its international footprint, the hospitality leader will be able to deploy new cloud-based systems globally in minutes for stronger regional performance, availability, and fault tolerance to help create more value for its franchisees and guests.AWS is already home to some of Choice Hotels' primary business applications, including its global reservation system (GRS) and distribution platform, property-management system, and data analytics platform. Choice Hotels has teamed with the Amazon ML Solutions Lab to identify uses for machine learning across its businesses, and guide its teams in the development of new machine learning-enabled features, products, and processes. By leveraging AWS machine learning and analytics services, Choice Hotels will be able to provide more personalized experiences for its customers, use trend analysis paired with data analytics to identify systems issues, and interpret and resolve those issues without human intervention."Choice Hotels is an established leader in innovation, and the migration of the company's infrastructure to AWS will help build upon Choice's legacy of technology innovations and industry firsts. Choice began working with AWS in 2014. Shortly after, we embarked on the largest IT project in the company's history to replace our central reservation system and distribution platform with a new cloud-based global solution - choiceEDGE, the industry's first new GRS from a hotel company in over 30 years. We have continued to expand our strategic relationship with AWS ever since," said Brian Kirkland, Chief Technology Officer at Choice Hotels. "We closely evaluated several public cloud providers and found that AWS was the best fit for our cloud-first approach, delivering the broadest and deepest portfolio of cloud services, and innovating at a faster pace than the rest of the industry. With AWS, we will also be able to leverage the industry's leading machine learning and analytics services to fuel real-time decision-making across our business and transform the way that we deliver our services to franchisees and customers.""As consumer behavior evolves, the hospitality industry is changing rapidly, and customers are pushing an unprecedented volume of room and service requests through digital channels, which is driving leaders to turn to the cloud to transform their customer engagement, service, and business models," said Mike Clayville, Vice President, Worldwide Commercial Sales at AWS. "Choice Hotels was the first hotel company to create their own cloud-based reservation system on AWS for more than 6,900 hotels worldwide, exceeding performance requirements and lowering costs. This gave the Choice Hotels leadership team the confidence to move forward with new initiatives, and go all-in on AWS. We are excited to expand our strategic relationship as we work with Choice to embed machine learning and analytics across their business."About Amazon Web ServicesFor over 12 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 165 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 60 Availability Zones (AZs) within 20 geographic regions, spanning the U.S., Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Korea, Singapore, Sweden, and the UK. AWS services are trusted by millions of active customers around the world--including the fastest-growing startups, largest enterprises, and leading government agencies--to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.About AmazonAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about and follow @AmazonNews.

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