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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Why do hotels need BI tools?

Snapshot Blog 18 July 2018
Data is everywhere. In our computers, in our phones, in the cloud, and virtually every kind of system or software that records information. Let’s just say there is a lot of data out there. Once you have all of your data, what next? We’ve talked about data platforms and their value to the hospitality industry, but there is still one important key factor that is crucial to gaining all advantages from a data platform’s ability to analyze and visualize, which lies in business intelligence.
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Ocean Resort Casino, Latest Addition to Atlantic City, Manages Large Inventory with RFID Technology

InvoTech 18 July 2018
InvoTech Systems Inc. announced the recent implementation of its Linen & Uniform System at the recently opened Ocean Resort Casino Atlantic City. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech Systems installed at Ocean Resort Casino will manage the uniform inventory for approximately 3,500 employees, and 10,000 linen items. The resort joins InvoTech's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.Ocean Resort Casino implemented InvoTech's Linen & Uniform System to maximize cost-savings immediately upon its grand opening in June. InvoTech has extensive experience in implementing systems for new properties, which they ensured all uniforms were issued and recorded, and coordinated for the linens to be delivered with washable RFID tags already inserted into each piece before the grand opening. On-site installation and training services are provided for the staff so that clients obtain the maximum ongoing cost saving benefits.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system tracks uniform inventory without manually sorting and hand-counting. Uniform cleaning costs are entered into InvoTech and reports may be quickly generated to audit laundry expenses to update budgets. The improved processes and information provided translates to significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry expenses and labor costs. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees. The system typically delivers an average of 25% savings in labor costs and a 5% reduction in on-going purchases, a major bottom line savings for a property of Ocean Resort Casino's size."We are pleased with the efficiency and cost savings we have experienced using the InvoTech Linen and Uniform Systems. I expect the cutting-edge technology to reduce costs and help manage inventory more effectively at our newly opened property." said Cindi LePine, VP Hotel Operations.The Linen System will manage Ocean Resort Casino's high-quality guestroom linens. The hotel has approximately 10,000 linen items for the 1,399 well-appointed guestrooms. The hotel will use a RFID Laundry Cart Reading Station with an easy-to-use touch screen monitor that instantly identifies and counts linens in laundry carts. The system functionality allows Ocean Resort Casino to automatically track linens to and from the laundry. This eliminates the daily task of physically separating the different types of linens and then hand-counting and manually-recording. It provides a 100% reduction in non-theft related losses, cuts labor costs by approximately 50%, and provides control of outside laundry charges.InvoTech Director of Sales & Marketing Oswald Lares said, "Operators in large organizations recognize that InvoTech's solutions increase profitability. The growing global adoption of our advanced, easy-to-use Linen and Uniform solutions deliver a huge gain in operating efficiency. Plus, the money our systems save by reducing non-theft related loss to nearly zero goes straight to the bottom line." InvoTech's RFID technology monitors and controls linen movement throughout a property and to/from its laundry. It provides 100% reduction in non-theft related losses, cuts labor costs by 50%, and provides control of outside laundry charges.Ocean Resort Casino is managed by AC Ocean Walk, LLC. The luxury resort will be a new welcomed addition to the Atlantic City Boardwalk, contributing to the city's recent revival.InvoTech has over 600 satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About Ocean Resort CasinoThe iconic Ocean Resort Casino sits on the New Jersey Boardwalk and is the tallest building in Atlantic City, offering unparalleled ocean views from each of its 1,399 guest rooms and suites. Situated on 20 acres, Ocean Resort Casino is part of The Unbound Collection by Hyatt Portfolio and features a 32,000 square foot on-site Exhale spa, a 140,000 square foot gaming floor, a state-of-the-art sports book in partnership with William Hill, six swimming pools, expansive meeting and convention space, and distinctive dining and entertainment options. Additionally, Ocean Resort Casino offers an industry-leading loyalty program, Ocean Premier, that provides guests at all tiers with valuable incentives and benefits. Ocean Resort Casino is owned and operated by AC Ocean Walk, LLC.For more information, please visit us online at theoceanac.com, on Twitter, Instagram, Snapchat at @theoceanac or via Facebook at Ocean Resort Casino.
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Expedia says packages are better for hotels than room-only

Tnooz 18 July 2018
Hotels are achieving higher average daily rates (ADR) from consumers who book packages rather than just rooms, according to data from Expedia Group.
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Price transparency: why hotels need to become choice architects

Triptease Blog 18 July 2018
The internet created a price-savvy generation of consumers with an increased perceived value of undertaking a price search. Research on price sensitivity combined with using online medium based on the data gathered from hospitality industry confirmed that websites should make it easy for customers to search for price attributes. For hotels trying to sell to the more price sensitive audience, a transparent price comparison is no longer a courtesy but a necessity.
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Airlines flying high with rising ancillary revenue

Web In Travel (WIT) 18 July 2018
“’Resolute’ is a word that perfectly describes the determined and unwavering force known as the ancillary revenue movement,” is the introduction of the 2017 Top 10 Airline Ancillary Revenue Rankings, a new report by IdeaWorksCompany, sponsored by CarTrawler.
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Sabre creates Travel Solutions division, rejigs team, hires ex-Google engineering chief

PhocusWire 18 July 2018
Sabre has created a Travel Solutions division spanning airline solutions as well as data and analytics across its business units.
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Package bookings drive higher ADR, have longer booking windows

PhocusWire 18 July 2018
Analyzing data on package bookings vs. standalone hotel bookings, Expedia Group found that for full year 2017, package bookings delivered higher average daily rates and had longer booking windows, particularly internationally.
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STARTUP STAGE: TransferTravel.com wants to be the "eBay" of travel

PhocusWire 18 July 2018
TransferTravel is a peer-to-peer marketplace designed to help people sell their unwanted tickets and reservations to travelers looking for bargains.
Article by Larry Mogelonsky

New York ADR Dilemma

Hotel Mogel Consulting Limited 18 July 2018
Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent. Thank goodness this is reflected in the average daily rates.Regrettably, the Big Apple may have a rotting core. Drawing from STR data, in 2017 the citywide ADR was $256 per night. This alone is no cause for alarm, until you compare it against the ADR posted for 2012 and 2013 which was $258 and $266 per night respectively.How could that be? Can you name another product or service that has anti-inflationary characteristics like this? I highly doubt a statistical fumble could account for such a nonnegligible drop. In this world-class destination with historic occupancies pretty much unchanged around 85%, there must be another series of events that have caused this market decline.As I always believe that the simplest answer is the most likely one, my hypothesis is that this all boils down to supply and demand - probably the first principle you learn in any economics class. Prices go up when demand exceeds supply and the reverse happens when supply outstrips demand. So, if prices are dropping - even if the year-over-year isn't immediately palpable - it would indicate that supply is increasing. But with hotel occupancies holding steady for the past for past five years, where is the extra supply coming from?Following this train of thought, next would be to review the number of rooms that have come onto the market. Based upon data from NYC & Company, there were about 116,000 rooms in the city as of the end of 2017. But with another 20,000 rooms expected to come on board in the next three years, why would a series of investors spend the necessary funds to bring this enormous batch of new inventory into a declining market?Looking for possible answers to this, my next thought is that hotels are starting to feel the effects of the home sharing economy, the largest provider therein being Airbnb. According to Inside Airbnb, as of April 2018 there were roughly 49,000 rooms as well as full residences available across the five boroughs. That works out to about 30% of the total room stock including traditional hotel properties as well as alternate lodgings.Obviously, this is not the only factor at work here. For instance, many hotels in New York City have started taking advantage of a local government-incentivized practice to house the homeless. Paying a flat $220 per night per room, it is now estimated that as much as 5% of the traditional rooms stock (about 5,500 guestrooms) have been taken out of the available 'visitor' inventory through this approach. However, reducing gross availability should, in theory, force up ADRs. Alas, this has not occurred which reinforces my conviction that we are seeing erosion due to the rapid proliferation of the home sharing economy.That's my hunch. Now I open this up for a broader debate. What's your hypothesis for this NYC ADR dilemma? On a more personal level, have alternate lodging providers impacted your bottom line?

HFTP Announces Three New Global Chapters and Expands Student Chapter Networks

HFTP 18 July 2018
Hospitality Financial and Technology Professionals (HFTP) is excited to announce that three new, local chapters have recently been chartered: HFTP Greater Louisville Chapter, HFTP New York University Student Chapter and HFTP Kansas State University Student Chapter. HFTP chapters provide a wide array of benefits to an association's membership -- not the least of which is the collaborative building of knowledge and camaraderie among local and like-minded industry professionals.HFTP's local chapters help industry professionals in the area expand their network, increase educational opportunities and build strong face-to-face connections with peers. Moreover, HFTP chapters give association members support, tools and resources to advance in their hospitality career."We are pleased to welcome these three new chapters to HFTP," said HFTP CEO Frank Wolfe. "HFTP is determined to efficiently serve its members across the globe, so we are excited to provide more expanded networks in additional local areas."HFTP currently has more than 76 local chapters providing opportunities for networking and education throughout the world. HFTP members can attend chapter meetings to connect with their local network of HFTP members and share solutions with professionals in the community. Chapters hold regular educational and social meetings, as well as participate in projects to benefit area charities.HFTP's Greater Louisville Chapter is currently is led by: Chapter President Joshua Bergen, CHAE, CHTP, controller at VENZA; Chapter Vice President Deuce Sapp, CIO at Al J. Schneider Company; Chapter Treasurer Ashley Barke, senior tax manager at MCM CPAs & Advisors; Chapter Secretary Paul West, hospitality technology consultant at Technical Solution Services.HFTP's New York University Student Chapter is currently is led by: Chapter President Hartanto Yuwo, CHIA, student at New York University; Chapter Vice President Harini Premnath, student at New York University; Chapter Treasurer Xinyi Zhu, student at New York University; Chapter Secretary Yixuan Li, student at New York University; Chapter Faculty Adviser Recep "Richie" Karaburun, clinical assistant professor at New York University.HFTP's Kansas State University Chapter is currently is led by: Chapter President Neda Shabani, student at Kansas State University; Chapter Vice President Prasanna Kansakar, student at Kansas State University; Chapter Treasurer Vahid Behzada, student at Kansas State University; Chapter Secretary Dalton Hahn, student at Kansas State University; Chapter Faculty Adviser Arslan Munir, Ph.D., assistant professor at Kansas State University.For more information about HFTP chapters, visit www.hftp.org. For more information about HFTP's new chapters, read this blog on HFTP Connect.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

Her future will be tougher than my past

HFTP By Carson Booth
We humans have always dealt with new technologies, and for the most part, we have welcomed them because they have made our lives easier, better, longer, healthier, more enjoyable.... But 17 years into 21st century, the sheer pace of technological change is absolutely dizzying - and only likely to accelerate even more, causing disruptions and upheavals in every part of our lives. Perhaps more than ever before, tech driven advances are changing our economic structures, politics, and even society as a whole. Where is it all going? To bring this year's edition of The Hotel Yearbook to a fitting close, Carson Booth shares his thoughts on this fascinating - if not a little intimidating - question.
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InsureSign ranks as the No. 1 e-signature software for usability on G2Crowd

InsureSign 18 July 2018
CHARLESTON, S.C. (July 11, 2018) -- G2Crowd, the world's leading business solutions review website, has today released its Summer 2018 Report on e-signature software - and InsureSign ranks No. 1 for its usability and customer support.InsureSign is currently the highest rated e-signature tool for overall satisfaction on G2Crowd, with 4.9 out of 5 possible stars (a 97 percent satisfaction score). InsureSign's efficient, time-saving features make it a perfect tool for event sales."We've always focused on providing our users in the hospitality industry with the easiest way to get their documents signed and the best hands-on, personalized service," says Joe Floyd, founder and CEO of InsureSign. "We're grateful that our users have been so happy with our software that they've decided to tell others. Our customers tell us that their sales teams are getting almost all contracts signed and returned the same day, which never happened before using InsureSign."InsureSign has tens of thousands of users across several industries. All InsureSign users enjoy getting their documents signed the easiest way possible, along with unlimited signatures, documents and templates each month, and the benefits of audit trails, auto reminders, auto archival, company branding and more.InsureSign also offers a premium plan that includes a unique suite of innovative features, including text-message signing, in-person signing, reusable forms, a tool for securing company reviews and more.InsureSignInsureSign is the simplest, fastest and most secure way to get documents signed electronically. Trusted by thousands of businesses of all sizes across North America, InsureSign lets your customers easily sign your documents from their laptops, tablets and mobile devices - and even via text message. Curious future customers can try InsureSign free for 14 days at www.insuresign.com.
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Sweet Inn partners with Fornova, taps Machine Learning to dynamically price its 500 apartments

Fornova 18 July 2018
Tel Aviv and London, 17 July 2018 - Sweet Inn and Fornova have announced that they are teaming up, as Sweet Inn builds its own Revenue Management System (RMS), leveraging Distribution Intelligence from Fornova. Sweet Inn's newest digital crown, a data-driven software platform, will enable company to automatically optimize the pricing of its properties, as Fornova extends it Distribution Intelligence platform scan the rapidly growing vacation rental market.Phocuswright research reported that more than 51% of of non-renters in vacation market said better pricing would make them consider a vacation rental over hotels. Sweet Inn has invested heavily in the past year and has hired over 15 data analysts, data scientists and Machine Learning experts to work on this new dynamic pricing platform."This pointed investment has enabled us to improve demand forecasting by 50% and underpinned data-driven pricing decisions", reports Eitan Reisel, Sweet Inn's Chief Revenue Officer. "As our RMS continuously 'learns' it will price apartments more efficiently, continuing to boost revenues and profitability."The vacation rental market has been growing rapidly over the last few years, and it is projected to reach $169.7 billion by 2019. Fornova, leading provider for Distribution Intelligence for hotels, are extending their platform to scan the vacation rental market.Dori Stein, CEO, Fornova said, "We are really excited to enter the vacation rental market, and to become the first company to provide Distribution Intelligence for hospitality across both the traditional hotels and the vacation rental market." He continued, "The gap between the traditional hotels and the booming vacation rental market is collapsing quickly, fuelled by technology, shifts in consumer behaviour as well as commercial moves among hospitality giants such as booking.com and Airbnb. In future, these two markets will increasingly influence each other, and we'll be ready to enable our customers and partners to understand how."Dynamic pricing has long been the holy grail of revenue management systems operated by the airline and car rental industries, as well as hospitality. Thanks to advances in high-performance computing and analytics, pricing and availability now adjusts by the minute. If you've shopped online and noticed changes of rates or availability, you've witnessed dynamic pricing in action. Sweet Inn's system adjusts and displays rates based on duration of booking, destination, dates, events, and will now adapt to market shifts and distribution factors leveraging intelligence provided by Fornova."What we're trying to do within our industry space is to ask: How do we exploit access to data to create a more robust capability, and leverage each apartment as an individual inventory unit?" said Avi Shenshakir, Head of Data team, at Sweet Inn.To achieve this, Sweet Inn has partnered with Fornova, a leading intelligence provider in the hospitality and travel sector using their patented visual web-analysis technology. This strategic partnership allows both companies to leverage the strength of data and Machine Learning to build the most advanced dynamic pricing system in the apartments for the vacation rental sector, to deliver dynamic pricing."We have partnered with Fornova for their ability to meet our requirements for data accuracy and scale that is unmatched in the industry. Their experience of working with some of the leading and forward-thinking brands in hospitality, combined with their deep knowledge of technology and their flexibility in working with us will be pivotal to our success in delivering the best-in-class RMS for our apartments." said Eitan."We are delighted to be working with one of the most innovative and dynamic company in the vacation rental space." said Guy Gaash, VP Business Development and Strategic Partnerships, Fornova. "We have a long history of working with some of the most forward-thinking brands in hospitality, and we look forward to continuing this tradition with Sweet Inn."About FornovaFornova's patented technology helps hoteliers maximise revenue and profit by continuously optimising their distribution mix across ALL channels - to sell every room through the best channel, every time.Hotel distribution is evolving fast. Fornova's leading-edge technology delivers a comprehensive, constantly updated view across both direct and indirect distribution channels - giving hotels dynamic control of their entire distribution and ecommerce operations. And with intelligent insights and automation, hoteliers can get maximum profit on every room by optimising their distribution mix across ALL channels.Founded in 2010, Fornova has over 100 employees with offices in London, New York, Israel and Amsterdam, providing market-leading distribution solutions for more than 15,000 hotels globally.Find out more at www.fornova.comAbout Sweet InnFounded in 2014, Sweet Inn (www.sweetinn.com) is an international, fast-growing travel tech startup that aims to innovate the hospitality industry. Its concept? Combining the services of a boutique hotel with stylish vacation apartments.With professional local concierge teams that are available 24/7, and contemporary app that allows guests to chat with Guest Relations anytime, order additional services and get local tips, Sweet Inn guarantees travelers a worry-free vacation.As both the leaseholder and exclusive property managers, Sweet Inn entrusts in-house interior designers with the decor of its apartments, which are all inspired by the unique character of the area surrounding the residence. Given its wide range of ideally located designer apartments, guests can experience a new way of local travel -- with all the comforts of a hotel; high-speed WiFi, luxurious mattresses, linens and towels, high-end bathroom amenities, and options for a la carte services, including housekeeping, airport transfers, breakfast or grocery basket delivery, a private chef for hire and more.Within just four years of launching, Sweet Inn now operates in 10 major cities (London, Paris, Barcelona, Brussels, Rome, Lisbon, Tel Aviv, Milan, Madrid and Jerusalem), offering guests over 450 apartments, including 100 in Paris.Find out more at www.sweetinn.com
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The Pavilions Hotels & Resorts Deploys Infor HMS and SunSystems to Streamline Operations and Expand Global Reach

Infor 17 July 2018
Infor, a leading provider of industry-specific cloud applications, today announced that The Pavilions Hotels & Resorts has deployed Infor Hospitality Management System (HMS) for its hotel operations, and Infor SunSystems for its financial operations in its Bali, Phuket, Madrid, and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.The Pavilions Hotels & Resorts deployed Infor HMS and SunSystems to streamline processes and establish a unified system across the brand's global properties, enhancing efficiencies and agility. The company is also planning to deploy these solutions at its upcoming properties."As we continue to grow as a business, it is paramount that our systems keep pace and help us achieve global reach. Through our deployment of Infor HMS and Infor SunSystems, we anticipate significant time savings and reductions in errors, which in turn will make us more agile and nimble. We wanted to deploy a true cloud-ready application that has a single source of truth and unifies our systems globally," said Siobhan McHenry, Group Director, The Pavilions Hotels & Resorts. "Our relationship with the team at Infor was also key to our selection -- they have been an excellent partner throughout the implementation process."Infor Hospitality Management Solution (HMS) is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth.With Infor SunSystems, The Pavilions Hotels & Resorts can manage all of their financial transactions and reporting through a single, global platform. This helps the Executive Team at the Pavilions facilitate better decision-making."Diversifying systems and information across different centers and regions can be a huge challenge for any organization. Businesses need to be flexible and a solid technological infrastructure is crucial in a scenario of constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "We are proud to work with The Pavilions Hotels & Resorts to leverage the full potential of Infor SunSystems and Infor HRM to generate future business growth."
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Why resorts still have the best ROI in the Mediterranean

Hotel Management 17 July 2018
Lambis Pahiyiannakis, director of the hotel group at Barings Real Estate Advisers, will participate in a panel on foreign investment at the Mediterranean Resort & Hotel Real Estate Forum, Oct. 17-19 in Athens. The Lending Panel will touch on how lenders’ requirements have evolved in the Mediterranean, what the trends are in structuring debt and equity for resorts and the challenges and opportunities in dealing with non-performing loans.

Biggest booms, busts in hotel profits from 2017

hotelnewsnow.com Featured Articles 17 July 2018
A close analysis of data from STR’s 2018 HOST Almanac reveals trends in hotel profitability in the U.S.
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Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

SiteMinder 17 July 2018
One of Europe's fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler is upping its investment in cloud-based technology as part of a recent transition to dynamic online rates and a strategy to expand its direct contracts with hotels.Veturis Travel today supports more than 180,000 hotels via a business-to-business interface and connectivity with travel agencies and destination management companies in more than 70 countries, including the USA where more than 13,000 hotels are based. From its established presence in markets such as Italy, France and Thailand, as well as its home country of Spain, the bedbank is looking to deepen its penetration within other rising destinations across Europe and Asia."At Veturis Travel, we have a philosophy that's based on the synergy between people and technology. The landscape for wholesalers is changing and key to remaining relevant is specialization and adding value to our partners, to help them compete through distribution. Our partnership with SiteMinder represents a great, strategic evolution of Veturis Travel and an opportunity to explore new possibilities while strengthening what has made our business successful to date," says Irma Mesa, Head of Sales Support at Veturis Travel.In addition to hotels, Veturis Travel has specialized over the years in cruises, transfers, tour packages and other travel products. The London Stock Exchange Group last year ranked Veturis Travel in its list of '1,000 Companies to Inspire Europe'."In a world where digitization has become the order of the day, traditional hotel distribution channels such as wholesalers are facing new challenges and more competition than ever before. It can be easy to believe that the arrival of newer technologies encompassing artificial intelligence, chatbots and virtual reality are leaving other methods of marketing and sales behind. Organizations such as Veturis Travel prove not only the wholesaler sector's continued value, but its resilience and ability to adapt through technological innovation," says Mateus Coelho, Regional Manager for Spain, Portugal and Brazil at SiteMinder.About SiteMinderAs the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.SiteMinder's products include The Channel Manager, the industry's leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world's major global distribution systems. With more than 30,000 hotel customers and 600 of the industry's top connectivity providers as our partners, today we have presence in more than 160 countries on six continents. For more information, visit www.siteminder.com.About Veturis TravelVeturis Travel is a wholesale travel agency (B2B) that has experienced growth in recent years. We have a wide selection of more than 180,000 establishments around the world with more than 20,000 agencies that trust us to offer the best quality and price in the tourism services market.Our experience and professionalism have contributed to more and more agencies working with us in large markets such as Belgium, France, Romania, Portugal, Spain, the United States and Russia which rely on our support to offer the best product to their customers.Veturis' high technological capacity offers great potential for agencies, with our own Intranet and XML integration service that have more than 70 suppliers. For more information, visit www.veturis.com.

World Tourism Day Places Focus on Innovation & Digital Transformation

UNWTO 17 July 2018
The importance of digital technologies in tourism, providing opportunities for innovation and preparing the sector for the future of work, is at the centre of World Tourism Day 2018, to be celebrated in Budapest, Hungary (27 September 2018).World Tourism Day, celebrated every 27 September around the world, is a unique opportunity to raise awareness on tourism's actual and potential contribution to sustainable development.This year's World Tourism Day (WTD) will help to put the opportunities provided to tourism, by technological advances including big data, artificial intelligence and digital platforms, on the map of sustainable development. The World Tourism Organization (UNWTO) sees digital advances and innovation as part of the solution to the challenge of marrying continued growth with a more sustainable and responsible tourism sector."Harnessing innovation and digital advances provides tourism with opportunities to improve inclusiveness, local community empowerment and efficient resource management, amongst other objectives within the wider sustainable development agenda", said UNWTO Secretary-General Zurab Pololikashvili.The WTD official celebration will be held in Budapest, Hungary, a country enjoying steady growth of tourism backed by consistent policy support and a commitment to the digital future. Other celebrations will take place worldwide.The official celebration will also see the announcement of the semi-finalists of the 1st UNWTO Tourism Startup Competition, launched by UNWTO and Globalia to give visibility to startups with innovative ideas capable of revolutionizing the way we travel and enjoy tourism.Useful links:UNWTO World Tourism Day websiteWorld Tourism Day Trello Board1st UNWTO Tourism Startup Competition
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Going Rogue: Will Deflagging Boost My Profits? [Part 2 of 2]

Pegasus Blog 17 July 2018
In a recent survey of hotel owners, more than one third of respondents considered hotel deflagging because they wanted to maximize their profit. Among branded hotels, some owners are seeing franchise fees and expenses erode profitability, causing them to question the benefits of their chain affiliation. In our previous post we looked at deflagging and its impact on sales, here we focus on hotel deflagging and profits, exploring specific ways new indies can boost profit margins.
Article by Dan Skodol

The Secret Sauce to Profitability for All-Inclusives: Understanding Total Guest Value

The Rainmaker Group 17 July 2018
The evolution of all-inclusive resorts reads a lot like the fairytale of Cinderella. From humble beginnings catering to a dollar-stretcher crowd - with mediocre buffet food, mid-level accommodations, and events centered around boisterous pool activities - to today's transformation into a bright, rising star in the hotel industry. From 2011 to 2014, demand for all-inclusives rose from 8 to 14 percent,1 and now they are one of the fastest growing segments in vacation lodging. Hundreds of all-inclusive resorts now span the globe, moving beyond beachside havens to include ski resorts, wellness retreats, and exotic cultural destinations. Fueled by improving economic conditions and shifting guest expectations, all-inclusives now offer posh accommodations, diverse cuisine, and an ever-expanding array of amenities and services for guests of all ages and preferences.Look Beyond Traditional KPIsWhile occupancy and package revenues have traditionally been key performance indicators (KPIs) to monitor when seeking to boost profits at all-inclusive resorts, it's much more beneficial for hoteliers to focus on increasing their ratio of customers with higher Total Guest Values. Total Guest Value comprises the revenue a customer brings in from all resort profit centers, less all costs associated with that customer, including package and acquisition costs. With these insights at their fingertips, hotel revenue managers can more effectively target a resort's most valuable guests, as well as accurately forecast demand, optimize revenue, and drive higher profit margins across all customer segments.When considering Total Guest Value, it's important to understand that the type of traveler vacationing at all-inclusive resorts has changed dramatically over the past 15 years. No longer made up of budget-conscious vacationers and party-seeking singles, the new all-inclusive clientele skews toward multigenerational families, adventure seekers, health-and-wellness aficionados, luxury vacationers, and Millennials - who are making all-inclusives one of their top choices for destination weddings and honeymoons.2In the past, a primary disadvantage of all-inclusive resorts was the inability to upsell guests to generate additional revenue. All-inclusive vacationers were happy to lounge poolside and enjoy the standard one-size-fits-all menu of activities found at nearly every resort. Today's customer expectations have changed dramatically. All-inclusive resorts now offer a staggering array of ancillaries and luxury services to guests who are more willing to splurge on activities and experiences beyond their initial vacation package purchase. While traditional packages might include hotel, airfare, transportation, food, and beverage as fully covered, many all-inclusives are now adding upsell options such as entertainment, kids-zones or adults-only spaces, local excursions, and upscale restaurants. As a result, overall Total Guest Values are on the rise, and they're bringing all-inclusive resort profits right along with them. Targeted On-Property Upsells Boost Total Guest ValueIn order to improve profitability, it's important to capture data and analyze on-property guest shopping behavior at a granular level. Because guests typically pay for their packages several months before traveling, by the time they're on site, they feel comfortable indulging in ancillary purchases that will make their vacation more special. They're more likely to spend extra money on a nice bottle of wine, private dinner, personalized services, or even the work of local artisans on display, knowing they won't experience sticker shock at the end of their stay.All-inclusives gain incremental revenue by offering air and land transfers, and higher value/higher margin packages, such as wedding packages. Length of stay is another metric to consider, because in general, the longer a guest stays the higher their Total Guest Value. Guests who stay longer may be more likely to leave the resort. And with the all-inclusive model, every missed meal, or drink that's not consumed, ends up positively impacting a hotel's bottom line.One of the most notable changes between the old all-inclusive model and the modern one is the improvement in dining and drink offerings.3 Bland buffets have been replaced with high-end restaurants that partner with Michelin-star chefs. Today's resorts offer authentic, locally sourced cuisine, and premium spirits in handcrafted cocktails. "Foodie" guests can be tempted to pay additional for dining upgrades and special programs like chef-led trips to local markets, fishing with local fishermen, or learning the finer points of tequila making during a tequila tasting.Personalized amenities and bespoke experiences appeal to travelers across multiple segments. Luxury-seeking guests will savor state-of-the-art spa treatments and personal butler service. The growing resort-within-a-resort concept4 has gained a solid foothold in the all-inclusive luxury category. Guests are willing to pay for more deluxe accommodations with special views and on-demand shuttle service, as well as exclusive access to private restaurants, lounges, and unique areas of the property.Off-Property Experiences Meet Customer Desires Back in the day, travelers were fine with staying put within the resort gates for a week. Now travelers want more from their vacations, wishing to explore their surroundings through uniquely local, experiential activities.5 These excursions are rarely included in the original package fare.Sophisticated all-inclusive hotel operators are revamping activity offerings. Resorts can either create their own excursions or partner with off-property tour companies to bring in incremental revenue streams by providing culturally immersive excursions and outdoor adventure activities such as ziplining, scuba diving, and hiking.In addition, a growing desire for deeper meaning from travel experiences has led to surging demand for volunteer tourism, or "voluntourism."6 According to a Conde Nast Traveler "Readers' Poll," 47 percent of respondents said they are interested in volunteer vacations and 98 percent of those who had volunteered were satisfied with their experience. All-inclusives that develop traveler philanthropy programs experience a win-win-win. They not only help their local communities and increase guest satisfaction, but earn repeat visits as well. Many voluntourism guests return each year, visiting local communities to witness the difference they're making.The all-inclusive approach has shown that it consistently delivers strong ROI, with sector growth expected to increase between 5 and 7 percent per year.7 And when it comes to factoring Total Guest Value into the revenue optimization process, the impact on profits is clear. Today's all-inclusive guests are more than willing to make spontaneous travel purchase decisions for customized regional experiences and top-tier ancillaries.Revenue Management and Marketing should closely partner to capitalize on these opportunities to bring in high-value guests. They can work together to segment their business by looking at factors such as point of origin, booking channel, lead time, room type, and any other indicator that helps identify their most valuable guests. Revenue management should forecast future demand from high-value segments and identify ways to ensure that these guests have access to inventory at any given time.All-inclusive hotels can leverage their high-value demand by aligning amenities and services with guest preferences and spending habits to provide authentic traveler experiences that strengthen relationships with customers, inspire greater loyalty, and help to maximize bottom-line revenue.SOURCES:1Levine, Irene S. "All-Inclusive Resorts Are Back -- But Can Boomers Really Save?" Forbes, Forbes Magazine, 20 Mar. 2014, www.forbes.com/sites/nextavenue/2014/03/20/all-inclusive-resorts-are-back-but-can-boomers-really-save/. 2Covey, Claudette. "All-Inclusives: The Millennial Appeal." TravelPulse, 5 Nov. 2015, www.travelpulse.com/articles/hotels-and-resorts/all-inclusives-the-millennial-appeal.html.3"Global Hospitality Insights: Top Thoughts for 2014." EY, EY Global Hospitality & Leisure and EY Global Real Estate, 2014, www.ey.com/Publication/vwLUAssets/EY_-_Global_hospitality_insights_2014/$FILE/EY-Global-hospitality-insights-2014.pdf. 4Friedland, Lois. "All-Inclusive Resorts Cater to Guests Seeking 5-Star Service." Global Traveler, 15 Apr. 2013, www.globaltravelerusa.com/all-inclusive-resorts-cater-to-guests-seeking-5-star-service/. 5"Free Skift Report: The Rise of Experiential Travel." Skift, Skift, 16 Jan. 2017, skift.com/2014/06/03/launching-free-skift-report-the-rise-of-experiential-travel/. 6"The Case for Responsible Travel: Trends and Statistics." Center for Responsible Travel, 2013, https://www.responsibletravel.org/docs/2013%20Trends%20&%20Statistics_Final.pdf 7Myers, Nagle, and Johanna Jainchill. "The All-Inclusive Evolution." Travel Weekly, 7 Oct. 2015, www.travelweekly.com/Travel-News/Hotel-News/The-all-inclusive-evolution.
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Lodging Interactive Announces LinkedIn Marketing Services for Hotels

Lodging Interactive 17 July 2018
"LinkedIn presents enormous branding and business opportunities for hotels and has been mostly ignored by property marketing teams. With over 560 million LinkedIn monthly users, hoteliers must maintain a presence and aggressively build and engage with their LinkedIn community as they have done for years on traditional social media platforms such as Facebook, Twitter and Instagram," said DJ Vallauri, Lodging Interactive's Founder & CEO. "Our CoMMingle LinkedIn Marketing service is fully managed for the hotel. While we manage the hotel's entire presence on LinkedIn, the property approves every post and our teams work with the property in a collaborative manner to establish a monthly LinkedIn content calendar." Microsoft acquired LinkedIn for $26 billion and continues to enhance the platform as LinkedIn continues to be the leading business-2-business networking platform. LinkedIn's Q3 2016 revenue was $960 million with 17% generated ($162 million) generated from premium account subscriptions; 18% ($175 million) from marketing solutions, and staggering 65% ($623 million) from talent solutions."While traditionally known as thesocial network for job seekers and employers, LinkedIn offers an impressive treasure trove of new business opportunities for hotels that only needs to be mined. For example, when you consider that meeting planner executives can be directly reached through LinkedIn, it becomes very interesting for hoteliers," added Mr. Vallauri. "Our service ensures hotels have a professionally managed presence on LinkedIn and positions the property to capture new business opportunities."CoMMingle LinkedIn Marketing services include:Establishing an effective Company LinkedIn Page for your hotel.We will define your audience and goals.Create a LinkedIn content marketing calendar.Pre-approved content and content planning.Write and post LinkedIn content.Leverage rich media video content.Research appropriate #hashtags to use in posts.Manage job postings.Create and manage LinkedIn advertising campaigns.Cross market your LinkedIn profile with your social media accounts.Engage with posted comments.Comprehensive monthly reporting.For more information on CoMMingle LinkedIn Marketing please contact us at: https://lodginginteractive.com/contact/or call 877-291-4411 extension 704.

Disruption, loyalty play major roles in distribution

hotelnewsnow.com Featured Articles 17 July 2018
Innovation created by disruptors often leads to better distribution options for hoteliers as they strive to provide loyal guests with experiences and services that convince them to book rooms on brand.com channels, according to a panel revenue specialists.
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Springer-Miller introduces WorldNXT

Hotel Management 17 July 2018
Springer-Miller Systems introduces WorldNXT, a comprehensive platform of browser-based and mobile booking solutions that is customizable to cater to the unique needs of different hotels and resorts.

Hotel operating agreements: The modern-day dinosaur

hotelnewsnow.com Featured Articles 17 July 2018
Hotel operating agreements have failed to keep pace with operating realities and industry landscape, creating misalignment between owners and operators.

Our journey to hospitality technology Nirvana

By Pete Simpson
Hotel technology has seen some amazing progress - though it may seem to be in a state of chaos at the moment, writes Pete Simpson. In this article, he makes a compelling case for coming together to build an "Enterprise Hospitality Framework" that would allow the industry to extend the hospitality eco-system beyond the confines of the hotel, and deliver amazing, targeted, data-driven recommendations and offers to customers. To make this happen, he says, it will require fearless vendors and the combined voice of the hotel chains.
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Callaway Resort implements Guestware for guest-service requests

Hotel Management 17 July 2018
Full-service golf and spa destination Callaway Resort & Gardens, Pine Mountain, Ga., tapped Guestware's automated task management to route requests to staff and track recurring incidents for preventive maintenance.
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OPERA and Simphony Cloud: 5 Steps to Maximize Cloud Success

Oracle Hospitality Check-In 17 July 2018
Oracle is the market leader for scalable and secure cloud solutions. But what’s the best way for OPERA and Simphony Cloud Point of Sale customers to tap our expertise to achieve maximum cloud success and innovation?
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Consumers want chatbots to feel human, not look human

Tnooz 17 July 2018
A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI interactions, if properly designed, can enhance the personal connection they feel to brands.

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