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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

How Royal Caribbean's Tech Platform Has Affected Revenue

Hospitality Technology Magazine 7 February 2019
During Royal Caribbean Cruises Ltd Q4 2018 Earnings Conference Call on January 30, Richard Fain, chairman and CEO, touted the company's successes in 2018. In particular, he mentioned the implementation of Excalibur on approximately half of the company's fleet of ships. Excalibur is the company's mobile app which allows guests access to accelerated check-in, a daily planner, access to shipboard accounts and the ability to book shore excursions and specialty restaurants. Passengers can also use the app to order drinks that will be delivered to wherever they are on a vessel, and can even track their luggage as it makes its way from the pier to their room.

TrustYou eBook Reveals How Direct Messaging Affects Hotel Experience

Hospitality Technology Magazine 7 February 2019
TrustYou announced the release of its latest eBook, The Complete Guest Engagement Guide - How Messaging Elevates The Hotel Experience. The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue.

Taco Bell Launches Nationwide Delivery

Hospitality Technology Magazine 7 February 2019
Taco Bell is announcing nationwide delivery available via Grubhub. To ensure faster delivery, Taco Bell has integrated its point-of-sale system directly into the mobile food ordering and deliver marketplace's app, which means pickup is timed to the moment an order is ready, helping orders make it to the doorstep hot and fresh.

Carnival Cruise Line Expands Hub App with Pre-Cruise Purchasing Capabilities

Hospitality Technology Magazine 6 February 2019
According to Carnival Cruise Lines, its Hub App is the most popular consumer app in the cruise industry. Now the company has added a pre-cruise purchasing functionality as well as online check-in to the app for its North American-based ships. The app's popular "Pizza Anywhere" on board function is now available on 11 ships with a fleetwide rollout expected to be completed later this year.

Viceroy Los Cabos Partners with ALICE and Volara to Allow Guests to Make Requests via Voice

Hospitality Technology Magazine 6 February 2019
ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is an operations technology platform for the hospitality industry, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Oracle's New Cloud POS Empowers Restaurants to Further Improve Guest Experience

Hospitality Technology Magazine 6 February 2019
Oracle Food and Beverage has released a new version of Simphony, its premiere cloud point-of-sale (POS) and back-office restaurant management solution, empowering restaurant operators to further expedite and personalize guest services and improve kitchen operations, while arming its partner ecosystem with a transaction platform that provides easy ways to integrate innovative solutions to deliver a better guest experience for their customers.

Sabre Reveals Consumer Trends to Shape Guest Expectations in 2019

Hospitality Technology Magazine 5 February 2019
Sabre Corporation, a technology provider to the global travel industry, released a study in partnership with TrendWatching, global consumer trends and insights experts, which reveals the top consumer trends that will shape the hospitality industry in 2019 and beyond.

IgnitionOne Hospitality Report Identifies an Estimated $10B Booking Revenue Loss Due to Cart Abandonment in 2018

Hospitality Technology Magazine 5 February 2019
IgnitionOne, a global marketing technology and data analytics provider with a focus on the travel and hospitality sector, announced the release of its inaugural Hospitality Industry Report, establishing key industry benchmarks from Q4 2018, including average booking lifecycles, booking rates, cart abandonment rates, and business and leisure differences for all tiers: Luxury, Upscale, Midscale, Economy, and Extended Stay.

Huddle House Data Breach Linked to Malware in the POS

Hospitality Technology Magazine 5 February 2019
Malware that infected the point-of-sale system at some of Huddle House’s corporate and franchised locations had led to a data breach.

Applebee's Execs Share Innovation Strategy at MURTEC

Hospitality Technology Magazine 5 February 2019
Now it its 24th year, MURTEC (#MURTEC) is a can’t-miss event for restaurant tech decision makers and influencers. Attendees will learn how to harness the hottest solutions disrupting restaurant operations and guest engagement during this three-day educational and networking event.

MSC Cruises Debuts ZOE, a Virtual Multi-Lingual Personal Cruise Assistant Powered by AI

Hospitality Technology Magazine 4 February 2019
ZOE – a virtual personal cruise assistant – is poised to take MSC Cruises' Guest Services to an exciting new level with guest-centric technology that will further enrich the cruise vacation. Developed in partnership with HARMAN and Samsung Electronics, ZOE is a voice-enabled artificial intelligence (AI) tool found in every stateroom.

Upserve Adopts Epson Receipt and KDS Printers

Hospitality Technology Magazine 4 February 2019
Restaurant management platform Upserve has adopted the Epson TM-m30 receipt and TM-U220 kitchen printers, Epson’s Kitchen Display Systems (KDS) Controller solution with the OmniLink TM-U220-i, intelligent series and KDS expansion modules, for its complete line of POS products.

iQIYI Brings HD 4K Blu-ray Streaming Services to Hotels Across Thailand

Hospitality Technology Magazine 4 February 2019
QIYI, Inc. ("iQIYI" or the "Company"), an innovative online entertainment service in China, announced that its high-speed streaming "Qisubo" service is now available in select hotels across Thailand as a result of a new partnership with leading Thai telecommunication operator AIS and China Unicom Global Limited ("CUG").

Loyyal Releases v2.0 of Blockchain Platform

Hospitality Technology Magazine 4 February 2019
Loyyal, a company that uses blockchain technologies to enhance loyalty and incentive programs, is pleased to announce the launch of version 2.0 of the Loyyal Product Suite. This release improves transaction processing throughput across the company's distributed nodes by more than 700%, or nearly 800 transactions per second, per program operator on our network. This is the benefit of Loyyal's proprietary implementation of the Hyperledger Fabric blockchain framework. In addition, this new release increases database performance by more than 12x by storing metadata associated with blockchain transactions to a more modernized, high-performance distributed database architecture.

Domino's Uses AI to Offer Rewards Points for Any Pizza Purchase

Hospitality Technology Magazine 1 February 2019
Domino's Pizza knows for a fact that people love pizza. They love pizza from Domino's and pizza they make at home, pizza from competitors and pizza on bagels. Beginning on Feb. 2, just in time for the big game, Domino's will begin awarding rewards points for ALL pizza that customers may eat through its new Points for Pies program.

Ruby Hospitality Partners with StayNTouch

Hospitality Technology Magazine 1 February 2019
StayNTouch, a mobile hotel PMS technology provider, said it is partnering with Ruby Hospitality to implement Rover PMS and Zest guest-facing solutions across all five of its Spokane, Wash., area properties.

HT's Most Popular Hotel Technology Stories in January 2019

Hospitality Technology Magazine 31 January 2019
With the change in calendar year, we saw interest among our readers in stories that predict what 2019 will have in store for the hospitality industry. Guestroom technology upgrades took a top spot with Upgrade Your Guestroom in 2019 with These 5 Technologies by Jordan Hollander, Co-Founder, Hotel Tech Report and the announcement by Hilton that it was partnering with Netflix to offer guests new in-room streaming options.

InTown Suites Selects SHR's Windsurfer CRS to Improve Online Booking Experience

Hospitality Technology Magazine 31 January 2019
InTown Suites has partnered with SHR (Sceptre Hospitality Resources) to design, deploy, and support their new central reservation system. The Windsurfer® CRS platform allows InTown Suites to have a scalable and reliable solution for its 188 locations in 22 states. This new CRS system has created a seamless online booking experience for new and returning guests.

Exterity Strengthens Samsung Partnership with Samsung LYNK REACH Integration

Hospitality Technology Magazine 31 January 2019
Exterity announced that it has strengthened its partnership with Samsung with the release of its latest TVgateway, which integrates seamlessly with Samsung LYNK REACH® hospitality middleware. The REACH platform now ingests Electronic Programme Guide (EPG) data directly from Exterity TVgateways, enhancing the information available to hotel guests through their Samsung in-room SmartTV.

Hotel Zetta Partners with MCOMS to Offer Interaction with Guests via the In-Room Television

Hospitality Technology Magazine 31 January 2019
San Francisco-based Hotel Zetta, part of the Viceroy Urban Retreats Collection, said it partnered with MCOMS, a guest-facing solution provider, to offer a complete cloud-based hospitality solution that will further elevate the guest experience.

Netgear Expands Switch Lineup

Hospitality Technology Magazine 30 January 2019
NETGEAR Inc., is expanding its SMB offering to include a IPV6 switching line, advanced wireless access points for its Insight cloud management solution and a streamlined satellite for the Orbi Pro Mesh Wi-Fi family. Additionally, a new revision of the Insight cloud management platform will bring more capabilities for business owners, MSPs, VARs and Integrators.

Cisco Announces New Architecture to Extend the Data Center to Everywhere Data Lives

Hospitality Technology Magazine 29 January 2019
Application innovation is at the heart of the digital economy. A new era of apps is redefining what data centers are and need to be capable of supporting. Because today, the data center is no longer a fixed place. It exists wherever data is created, processed and used. That is why Cisco is announcing a new architecture that extends the data center to everywhere that data lives and everywhere applications are deployed.

Avoiding Shadow IT

Hospitality Technology Magazine 28 January 2019
The Restaurant Leadership & Insight Innovation Council had its final meeting on January 15, 2019. During this digital roundtable, the council members dug into how to define “back-office” before exploring ultimate goals for enterprise systems to foster growth.

Elba Madrid Alcala Enhances Its Digital Signage and WiFi Technology

Hospitality Technology Magazine 24 January 2019
Only 15 minutes away from the city center, in the renowned and lively Calle Alcala, the Hotel Elba Madrid Alcalá is the perfect place for everyone: friends, shopping enthusiasts, cinephiles, tourists and businessmen.

dormakaba Launches an Online Keyless Access Control ROI Calculator for Vacation Rental Managers and Owners

Hospitality Technology Magazine 24 January 2019
dormakaba said it launched its online ROI calculator for the vacation rental industry. Designed for vacation rental managers and homeowners, the tool estimates the potential return on investment delivered by transitioning from physical keys to keyless access control.

Molekule and InterContinental San Francisco Partner to Give Hotel Guests a Better Night's Sleep

Hospitality Technology Magazine 24 January 2019
Molekule, an innovator in clean air purification, and InterContinental San Francisco®, a four-star, 556-room hotel in San Francisco’s South of Market neighborhood, announced a program to bring clean air and better sleep to hotel guests. InterContinental San Francisco will place Molekule’s air purification devices, which destroy air pollutants at the molecular level, in 30 guest rooms over the next four months to assess sleep quality and allergy symptoms.

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