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  • Next Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    Hospitality Industry Technology Exposition & Conference

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    Hospitality Industry Technology Exposition & Conference

    April 21–23, 2020
    Palau de Congressos
    Palma, Mallorca - Spain

Why Hotel Revenue Management Needs to Be a Priority: New Skift Research

mycloud HOSPITALITY 23 April 2019
Revenue management systems play an important role in automating pricing, but hotels should not see these as a one-stop solution to all their problems. There are bigger strategic questions that need answering.

Study: Cancellation rate at 40% as OTAs push free change policy

Hotel F&B 23 April 2019
Nearly 40 percent of on-the-books revenue is canceled before arrival, according to a study conducted by D-Edge Hospitality Solutions, the Accor-owned hotel technology group that includes the AvailPro and FastBooking platforms. The company analyzed the online distribution performance of more than 200 different channels for 680 properties in Europe between 2014 and 2018.

Oracle: Mobile Is Key to Boosting Guest Experiences

hotelbusiness.com·Requires Registration 23 April 2019
Ninety-one percent of hotel executives surveyed said mobile technologies are critical to improving guest experience and cultivating loyalty, according to “The 2019 Hospitality Benchmark – Mobile Maturity Analysis” study conducted by Oracle. But only 69% were confident in their organization’s ability to adopt and deliver those mobile experiences.

Travel Advisor Recruits Participate in Host Agency Boot Camps

skift.com - Travel Services 23 April 2019
Host agencies are seeing an influx of prospective travel advisors, many coming from other careers, and are creating education programs to ensure the newcomers are up to par. There are a wide range of options out there, so potential agents should do their research before choosing a host.

Ambassador Hotel Oklahoma City enhances guest connectivity

Hotel Management 23 April 2019
The Ambassador Hotel Oklahoma City has implemented advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities from Hotel Internet Services. The Autograph Collection property located in a historic 1920s building, the Ambassador Hotel Oklahoma City continues to provide its guests with stylish elegance while catering to demands for faster internet speeds, personalized content streaming and casting abilities, along with more convenient access to hotel amenities.

Quantum Metric unveils real-time, automatic response feature

Hotel Management 23 April 2019
Digital experience intelligence platform Quantum Metric unveiled Activate, a capability that empowers businesses to dynamically respond to user behavior in the moment. Activate leverages Quantum Metric’s real-time data engine to surface digital insights and make them actionable within any platform. The relevant information is computed and shared via Activate’s real-time webhook to numerous endpoints, all within milliseconds of an actual user experience anomaly.

Report: Hotels can benefit from consumers' need to stay connected

Hotel Management 23 April 2019
According to a new report released from Chargifi, the hospitality industry has an opportunity to benefit from consumers’ desire to stay connected. Chargifi surveyed more 2,000 consumers to explore how access to power has the ability to transform the guest experience and increase footfall and consumer spend.

Review Ratings Make a Direct Impact on Revenue

Hotel F&B 23 April 2019
Guest ratings are more valuable than brand. Although a strong statement to make, recent third-party research confirms that travelers are willing to pay more for hotels with high ratings. This supports various studies on the topic, including our own research, which revealed that travelers are 3.9 times more likely to book a hotel with a higher rating. What makes this new research truly stand out is the relationship between Guest Ratings, Brand Value, and Price.

Grab Enters Travel Booking With Hotels Now and Flights Next

skift.com - Digital 23 April 2019
In the face of a fast-growing and innovative rival, Grab's foray into travel, starting with hotels, could give it an edge over arch-rival Go-Jek, which does not do travel -- yet.

New Research Shows 56% of Consumers Do Not Want to Interact with Robots During Hotel Stay

mycloud HOSPITALITY 23 April 2019
ALICE, a hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels.

AI-Powered Leak Detection Launches in the U.S.

hotelbusiness.com·Requires Registration 22 April 2019
Using artificial intelligence, WINT (Water Intelligence) is a solution that detects water leaks and helps conserve water, which can improve a hotelier’s bottomline.

Cloud Kitchen - Determining the Best Model for the Modern-Day Restaurant

Modern Restaurant Management 22 April 2019
The restaurant market is known for being competitive and risk intensive. It is not necessarily true that the restaurants with more capital will always survive. The profession faces cyclical demands and given the high cost of operations, success depends on getting right not just one, but multiple processes. It is a gargantuan task for a food brand to maintain consistent quality and still be profitable.

Hospitality Technology Releases 21st Annual Restaurant Technology Study

Hotel F&B 22 April 2019
Hospitality Technology is pleased to announce the release of its 21st annual Restaurant Technology Study, titled, “Exponential Digital Drives Quantum Convenience.” For more than two decades, Hospitality Technology has charted the budgets, business drivers and investment plans of restaurant companies across segments and brand sizes. The study has chronicled the growth of restaurant IT over a course where the pace of change and technological advancement has been exponential.

InterContinental Shenzhen, Shenzhen Telecom and Huawei Partner to Create 5G Smart Hotel

Hotel F&B 22 April 2019
InterContinental Shenzhen, Shenzhen Telecom and Huawei said they signed a strategic cooperation agreement to create the world's first 5G smart hotel. By introducing the hotel industry’s first end-to-end 5G network with integrated terminals and cloud applications, the project will enable InterContinental Shenzhen to provide guests with the ultimate innovative luxury experience and open the door for digital transformation of entire hotel industry through 5G technology.

Hoteliers: You Deserve a Round of Applause

mycloud HOSPITALITY 22 April 2019
It’s an exciting time hoteliers, because hotels are making huge leaps in taking back bookings from the OTAs. According to Phocuswright, “direct bookings accounted for around 49% of U.S. hotel and lodging online gross bookings, versus OTAs at 51%” last year.

Travelport's Plan to Build Market Share With U.S. Airlines and Agencies

mycloud HOSPITALITY 22 April 2019
Travelport sees an opportunity to gain share with mid-market travel management companies in the U.S., which seems plausible. But it will need to keep up its pace of adopting new technologies and policies to pull that off.

Google Maps Is Ready to Transform Superapps and 6 Other Digital Trends This Week

mycloud HOSPITALITY 21 April 2019
This week in digital news, we take a deep dive into Google Maps, comparing it to other superapps like Meituan in China or Grab in Southeast Asia. Plus, we talk to Avis executive Jeff Kaelin about customers' mobile experience and look at Jumia's growing hotel business in Africa.

Fintech Lender Settles with SEC for Overstating Investor Returns

mycloud HOSPITALITY 19 April 2019
The returns investors can earn from marketplace lending sometimes sound too good to be true. In the case of fintech company Prosper, they were. On Friday, the Securities and Exchange Commission announced that San Francisco-based Prosper Funding LLC had miscalculated and materially overstated annualized net returns (ANRs) to retail and other investors for nearly two years.

Sixt Has Launched Connected Cars in Germany

Hotel F&B 19 April 2019
Earlier this year, Sixt rolled out connected cars in Germany for rental on its mobility platform. The connected car "enables you to locate [it] by your mobile phone, to reserve it, walk up to it, open it, drive it and manage the whole billing cycle with your phone," Sixt senior director of group international sales for Europe and the U.S. Stuart Donnelly said at BTN Group's recent Minneapolis Business Travel Trends & Forecasts conference.

Accor Reports Strong Q1 Revenue Growth Despite Moderate RevPAR Increase

Hotel F&B 19 April 2019
Accor reported revenue of 987 million euros during the first quarter, an 8.8 percent year-over-year increase on a like-for-like basis.

New Research: The Evolution of Online Hotel Distribution in Europe

Hotel F&B 19 April 2019
A new whitepaper examining distribution trends in Europe's online hotel sector suggests that flexibility is a critical success factor for the region's hospitality operators. Hotel executives must constantly review and optimize their channel mix if they hope to succeed and thrive in this highly competitive environment.

Using AI to Make Knowledge Workers More Effective

mycloud HOSPITALITY 19 April 2019
New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new pathways for collaboration between knowledge workers and machines. Experts can now provide more of their own input for training, quality control, and fine-tuning of AI outcomes.

Three Takeaways From the 2019 Hunter Hotel Investment Conference

Lodging Magazine 19 April 2019
Hospitality executives at the 2019 Hunter Hotel Investment Conference wanted attendees to leave with these takeaways.

Weekly Roundup #16: Travel, Tech, and Social Media

Hotel F&B 19 April 2019
Over the last several years, we've seen Google become a major player in the travel industry. In the last six months in particular, Google has gone from search engine to booking engine, causing more than a few worried glances among those who rely on direct online bookings for revenue. Google had previously been an ally in bringing qualified visitors to hotel websites but has now become your biggest competitor.

Sliver Legacy Casino Adds Topgolf Swing Suite

mycloud HOSPITALITY 19 April 2019
Virtual reality entertainment has arrived in Reno, Nevada, at Silver Legacy Resort Casino at THE ROW. Topgolf Swing Suite opened at Silver Legacy Resort Casino at THE ROW. “There’s no other experience in Reno like Topgolf Swing Suite and we are excited to introduce our customers to this level of cutting-edge entertainment as we continue to elevate the standard of guest engagement at our properties across the country,” said Anthony Carano, President and Chief Operating Officer of Eldorado Resorts Inc. “This is the perfect addition to our entertainment offerings at THE ROW, and one that raises a traditional fun night out in the Heart of Reno to a whole new level.”

The Future of Car Rental Is Mobile-First

mycloud HOSPITALITY 19 April 2019
Making the car rental experience more pleasant requires making cars available where business travelers actually are, along with allowing them to digitally customize their ride.

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