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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Creating a Captive Audience With In-Room Technology

Lodging Magazine 19 February 2019
In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record low, brands struggle to create opportunities to connect and engage with potential customers. The hospitality industry faces an additional obstacle—a saturated market with new competitors popping up daily. These factors make conveying a brand’s message to an audience seem like a daunting task.

IHG Releases 2018 Preliminary Results

Hotel Interactive 19 February 2019
This morning, InterContinental Hotels Group (IHG) released our 2018 Preliminary Results. Results reflect excellent progress against strategic initiatives with strong financial performance.

Charlotte North Carolina Fairfield Inn Gets Technology Update

Hospitality Technology Magazine 19 February 2019
Today the Fairfield Inn by Marriott is competing head-on with hotels in the Charlotte/Northlake area now that its owner, Meyer Jabara Hotels (MJH), has refreshed the property’s exterior and installed new technologies. Reaction to the renovation has been exceedingly positive, with guests and local patrons praising the hotel’s new look featuring bolder colors, brighter lights, beautiful landscaping, updated signage and a welcoming, newly constructed Porte Cochere. The biggest buzz, however, is coming from guests once inside their rooms.

Cisco: Global Mobile Networks Will Support More Than 12 Billion Mobile Devices and IoT Connections by 2022

Hotel F&B 19 February 2019
At the inception of Cisco's Mobile Visual Networking Index (VNI) Forecast more than a decade ago, mobile (or cellular) traffic represented less than five percent of total IP traffic crossing global networks. Today, the role and reliance placed on mobile networking has dramatically increased.

Vend Adopts Epson Receipt Printer for its Retail Management Software

Hospitality Technology Magazine 19 February 2019
Vend, a cloud-based POS and retail management software provider, has adopted the Epson TM-m30 compact receipt printer for its sleek design and advanced functionality to help merchants create more personal customer experiences, make better business decisions and meaningfully reduce admin time. The joint solution is now available from Vend.

The Healthy Food Cafe Adds Chowbotics' Robot

Hospitality Technology Magazine 19 February 2019
Sally the Robot has a new gig Indianapolis. Located in the Beet Box Eatery in front of The Healthy Food Café, Sally the Robot prepares meals via touchscreen interface 24 hours a day, seven days a week.

Payless to File Bankruptcy, Shutter U.S. Stores

mycloud HOSPITALITY 18 February 2019
Discount footwear chain Payless Shoesource is preparing to file for bankruptcy again after failing to revive its business amid crippling debt and competition from online rivals.

Berlin App Has Grand Ambitions to Handle All Transport Modes

skift.com - Digital 18 February 2019
The app sounds like a good idea, but it remains to be seen whether all of the incumbent transit systems, with their vested interests, will hop along for the ride.

Top Five Revenue Management & Distribution Tips For 2019

mycloud HOSPITALITY 18 February 2019
In his book Outliers, author Malcolm Gladwell popularized what became known as the 10,000-hour rule, by documenting the lives of successful people such as Bill Gates, Mozart and the Beatles. "Ten thousand hours is the magic number of greatness", he wrote, inspired by the work of Daniel Levitin, the neurologist who scientifically proved that "10,000 hours of practice are required to achieve the level of mastery associated with being a world-class expert in anything".

What teenage years and revenue management have in common

eHotelier.com 17 February 2019
One of the common stereotypes of adolescence is the rebellious wild teen continually at odds with mom and dad. You are going through changes, you at times think you are better than you really are, at other times you sit down and question how good you really are. Let’s say it’s a confusing time as you find yourself dealing with many new experiences, rising expectations and amidst all this you must figure out that you will take it to the next level.

Learn how Kevin Brown went from Guest Services Manager to Product Marketer at a $30B dollar hotel...

Hotel Tech Report 17 February 2019
Working as a front desk agent at a hotel is insanely hard work. Hotel guests have extremely high expectations: they want to be checked in fast, they want amazing service, a 24/7 smile and they want to be upgraded to the best room for free. They want you to know everything about them but not too much that it’s creepy. They want friendly conversation but they don’t want you to talk too much. Check-in systems break down, reservations are lost, overbookings happen and so much more can go wrong that is completely out of your control.

Meeting planners find solutions for commission shortfalls

mycloud HOSPITALITY 17 February 2019
While many planners continue to feel the sting from commission cuts, the need for alternative revenue streams is leading some to get creative.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY 15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY 15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

The IoT 2019: Many 'things' ahead, but here are four predictions

clickz.com 15 February 2019
Bain & Company forecasts that the market for the Internet of Things will grow to about $520 billion by 2021. Here are four predictions for the IoT in 2019.

Optimistic for Centennial, Hilton Sees Revenue Spike in Q4

hotelbusiness.com·Requires Registration 15 February 2019
Hilton Worldwide Holdings Inc. has reported its fourth quarter and full year 2018 results. Earnings increased for the brand while the pipeline slowed a bit in Q4.

Q&A with Absolutdata CEO on AI-powered decision making

clickz.com 15 February 2019
Interview with Anil Kaul, CEO of Absolutdata, on their company, their technology, where they're headed, and how they're using AI to drive better decisions.

Net Revenues, Operating Income Up for MGM in Q4

hotelbusiness.com·Requires Registration 15 February 2019
MGM Resorts International has reported results for the quarter and year ended Dec. 31, 2018. On Jan. 1, 2018, the company adopted the new revenue recognition accounting standard (ASC 606). As such, certain previously reported 2017 numbers have been retrospectively adjusted under the new standard to assist with comparability to the prior period.

How Prefab Bathrooms Can Save Time and Money

hotelbusiness.com·Requires Registration 15 February 2019
A growing number of hotels are using prefabricated bathrooms to speed up construction and offset a skilled labor shortage.

This Student-Led Startup Aims to Disrupt the Hotel Industry

hotelbusiness.com·Requires Registration 15 February 2019
Harsh Patel is the founder of InnTech, a platform designed to automate the check-in process for hotels. Much like others in the hospitality industry, he wears many hats—college student, startup inventor and budding businessman.

Air Canada Grew Business Cabin Revenues in Q4

Business Travel News (BTN) 15 February 2019
Air Canada's passenger revenue increased 11.3 percent year over year in the fourth quarter to 3.8 billion Canadian dollars, including a 12.5 percent increase in business cabin revenue.

Continuing Progress on Weighty Hospitality Issues

Lodging Magazine 15 February 2019
While chilly temperatures and snowy forecasts may not be leaving anytime soon, planning for the busy spring travel season is well underway. With more consumers than ever booking their hotels through mobile devices and apps, the American Hotel & Lodging Association (AHLA) continues to make consumer education and protection a priority.

Choosing Technology To Monitor and Manage a Hotel's Brand Image

Lodging Magazine 15 February 2019
A hotel’s brand is one of its greatest assets. It’s why many guests choose a property—they know the brand, know what to expect, and trust that the hotel will deliver on its brand promises. That brand image—the reason why guests choose one property over another—can cost upwards of $100 million for a marketing team to create. However, all it takes is one bad interaction or experience to destroy that brand image and prevent guests from coming back. And if they decide to share their bad experience online, that could influence other potential guests’ when they are choosing a lodging option. Marketing may create a brand image, but it’s a hotel’s guest-facing staff who maintain it.

OTA & Travel Distribution Update: Expedia gets tough with United amidstticket-distribution costs battle; Trivago's recent changes may angeradvertisers; U.K. investigation forces changes at Expedia & Booking.com

mycloud HOSPITALITY 15 February 2019
Although several sources reported late Friday that Expedia and United have agreed to temporarily suspend their court battle, Expedia’s willingness to pursue claims against United in the midst of contract negotiations is nonetheless interesting and, perhaps even, telling.

UATP Rolls Out Virtual Cards with Conferma

Business Travel News (BTN) 15 February 2019
UATP has launched a virtual card issuance and delivery platform powered by Conferma Pay. Integrated directly at point of sale in all major global distribution systems, more than 100 booking tools and 500 travel management companies, the service is aimed at delivering more secure airline payments through UATP and superior reconciliation of booking and payment data, the companies said.

Crave Interactive and Quore partner to facilitate new digital hotel services

mycloud HOSPITALITY 15 February 2019
A developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, have announced an integration partnership aimed at taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

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