Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents get Powerful Mobile & App Based Profitability Tools
NORTHWIND-Maestro 8 November 2017
Markham, Ontario -- If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146.Maestro PMS is the leading provider of revenue-generating property software tools and productivity enhancing technology that increase profitability and productivity for independent operators.All Maestro solutions are backed by unparalleled 24/7 support and eLearning services. Maestro will demonstrate its newest property software innovations that enhance and personalize the guest journey from online booking to curb-side check-in and everything in between.At HX 2017 Maestro will exhibit user level and guest focused enhancements to its proven, robust browser-based property management system. Maestro PMS gives operators maximum mobility and versatility while lowering on-premise hardware costs.Maestro's web pre-check-in features get guests to their rooms faster to improve arrival and check-in convenience. The ResWave direct booking engine now gives independents the ability to increase reservations with discount rate options and advanced payment. The new Maestro online property software payment portal allows guests and groups to conveniently pay on a secure web portal for instant revenue capture while avoiding credit card information exchange over the phone with agents. Maestro's Spa system makes confident therapist scheduling a snap with new app features that enable service providers to receive and confirm appointments from their mobile devices."The HX Hotel Experience tradeshow in New York is a one-stop destination where independent operators can test drive Maestro's latest solutions to streamline operations. Hoteliers can meet with our team and learn why Maestro is the innovation leader since 1978. We will always put the customer first in our service philosophy," said Warren Dehan, Maestro PMS President."This year we will spotlight mobile and browser-based innovations that drive direct bookings, help staff be more productive and enable Maestro properties to provide high-touch personalized guest service to keep guests coming back." Maestro is an all-inclusive hospitality enterprise system with over 20 integrated modules that share a single database and centralized guest profile. To meet the unique needs of independent operators, Maestro supports over 600 3rd party vendor integrations and maintains an open API for ease of communication with almost all preferred systems. Maestro is PCI Certified, supports tokenization and EMV to protect independent operators and their guests.Click here for more information on how to reserve, engage and socialize with Maestro PMS.Attending HX 2017? Visit Maestro PMS' professional team in Booth #3146. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
StayNTouch Inc. 8 November 2017
A Property Management Systems (PMS) serves as the heart and soul of your hotel. As such, the PMS needs to connect to primary systems that are imperative to have in order to run hotel operations at the highest level and as efficiently as possible. StayNTouch, the leading innovator in mobile PMS technology for hotels and resorts today released an infographic detailing the intricate and complex ecosystem of systems that need to seamlessly exchange data in order to optimize hotel operations and support guest service.The first property management systems in the hospitality industry appeared on the market in the 1980s and was developed to automate essential functions of hotel operations. Today's PMS is an integral part of every aspect required to of run a profitable hotel, with most systems being enhanced via a landscape of integrations or interfaces with third-party applications. Many of these products are cloud-based and not handcuffed by antiquated technologies. Thanks to industry efforts including Hotel Technology Next Generation (HTNG) and technologies such as cloud-based solutions there is promise for a more unified and cooperative future. Important systems that need to connect with a hotel PMS include:Sales & Catering SystemsCentral ReservationsPayment GatewaysPBX & Voice MailPOS SystemsCall Accounting SystemsCRM/ Marketing SoftwareElectronic Locking SystemsEnergy Management SystemsOTAs & Channel ManagersIn-Room Entertainment SystemsPayment GatewaysReputation Management SystemsLoyalty/Points ProgramsRevenue Management SystemsMini-bar SystemMobile Check in & Check outWi-Fi"There is a positive impact on the hotel world when technology providers can integrate with other systems using proprietary or Open APIs to assist hoteliers in cutting costs, driving revenue and delivering exceptional service," explains Jos Schaap, the company's CEO. "Getting the right mix of API program scenarios can push an enterprise toward innovation, enabling it to compete in a world of new expectations and compelling opportunities, speeding it on its way to digital transformation. Fundamentally, hoteliers need to look for systems that provide technological flexibility by using Open APIs, and ultimately, select systems that deliver on their promises."To get a complimentary copy of PMS Primary Systems Integrations Infographic CLICK HERE or visit http://go.stayntouch.com/PMSPrimarySystemsIntegration.html?utm_source=Hsyndicate_HSMAI_HospitalityNet.
Xn protel 8 November 2017
The Valero Grand Suites by Swiss-Belhotel is a 31-storey condominium hotel that has been perfectly designed to exude beauty, elegance and style. It is managed by Swiss-Belhotel International, which was founded in 1987 and has its corporate office in Hong Kong. The company is recognized as one of the world's fastest-growing hotel management groups, and provides professional expertise and management services for hotels, resorts and serviced residences.protel PMS is an internationally proven, feature rich hotel property management system that's trusted worldwide by over 14,000 customers. It seamlessly connects to all the other systems needed and helps enable hotels to empower staff, increase profits and support the growing needs of their business.xnPOS provides comprehensive functionality and scalability that meets the needs of hotel F&B, table service restaurants and hospitality foodservice operations. It has proven workflow advantages to manage guest check transactions, order-entry operations and remote kitchen/bar orders, while also providing seamless integration with hotel PMS, Loyalty/CRM and ERP systems.Matthew Faull, Executive Director & Senior Vice President of IT, ECommerce & Distribution, Swiss-Belhotel International said: "Xn protel's xnPOS and protel software solutions are the preferred choice for our hotels, resorts and serviced residences to easily provide detailed management information and deliver the high standards of guest service, which is the core value of Swiss-Belhotel International.Matthew Faull continues, "We have been working in partnership with Xn protel for five years since our first deployment of protel PMS and xnPOS in Bahrain, and we continue to deploy these solutions across our properties as we open hotels in both existing and new territories. Xn protel has implemented PMS and POS in properties across Indonesia, Bahrain, Australia and New Zealand, and we are delighted to see the successful implementation at the Valero Grand Suites by Swiss-Belhotel in time for its opening."David Lewis, VP Sales - Asia, Xn protel Systems comments: "We congratulate Swiss-Belhotel International on the opening of the Valero Grand Suites by Swiss-Belhotel. We look forward to continuing to extend our relationship, providing open, scalable systems that support the management requirements and customer service focus of Swiss-Belhotel International as they continue to expand into new territories."
IDeaS Learning System Recognized With Gold Award From Learning & Development Research Firm Brandon Hall
IDeaS 8 November 2017
MINNEAPOLIS -- The adoption of software tools and technologies for revenue management and hotel data analytics continues to grow within the hospitality segment, helping hoteliers uncover opportunities to grow revenue and improve the guest experience. But, these tools aren't effective without the skilled employees and managers who oversee and rely on them every day.That's why companies like IDeaS Revenue Solutions not only provide the most advanced revenue management software for hoteliers, but also provide the training resources needed for customers to adopt and use their software and systems effectively.In fact, recent improvements to the IDeaS Learning System (ILS) led to the company being given a Gold 2017 Brandon Hall Group Excellence Award in the Best Advance in Learning Technology Implementation category. The IDeaS Learning System is a platform that provides revenue managers with customized training modules to advance best practices in hotel revenue management and strategy.Awarded by leading research and analyst firm Brandon Hall Group, the award recognized IDeaS' continuous improvement to a learning system that addresses the unique needs of adult learners who are in a continual education loop while on the job. The improved platform has more than 20,000 learning artifacts, presented in the "moment of need" as opposed to static training materials offered at the beginning of a technology relationship. The ILS encompasses the same scientific and analytical approach IDeaS' applies to its revenue management software through ongoing and curated learning.The new ILS, introduced in late 2016, provides a constant stream of revenue management learning and development resources, with back-end data that can map learning programs directly to client success."It's not enough to provide a set of tools and a static training manual. Our industry is dynamic and constantly evolving, so we built the IDeaS Learning System to respond to the changing demands of our clients," said Sarah Green Toews, director of knowledge management for IDeaS. "We're honored to receive the Gold-level Brandon Hall Group Excellence award. It embodies our team's dedication and commitment to advancing our learning resources and tools, which provides a huge benefit to our global clients."The award recognized IDeaS for working with customers to deliver a modern and easy-to-use training resource that can flex and expand with new products and a broad client base. The improved platform now offers a variety of courses to educate a hotel staff about revenue management best practices, focusing on areas of IDeaS' software that are specifically relevant to an individual role. The ILS, and the transition from existing tools, has been lauded by clients - and the project is a successful use case for advancing training resources and technology."The IDeaS Help system gives our revenue managers the answers they are looking for when questions arise. Additionally, the built-in Show Me technology walks them through the learning process while they perform their job duties so they are left with more time to be strategic. These time-saving efficiencies are a benefit to me as well because no matter the time zone I know my team can find the information they need to make confident decisions," according to client Jodi O'Connor, business systems manager, revenue management, Extended Stay America.This is the third consecutive year IDeaS learning and development efforts have been recognized by Brandon Hall Group."Excellence Award winners symbolize the power and impact that human capital management practices can have on a business or on any organization," said Rachel Cooke, chief operating officer of Brandon Hall Group and head of the awards program. "Many organizations can have great HCM initiatives, but the standard of excellence only applies for organizations whose HCM practices truly benefit the business. That's what the Excellence Awards program stands for, and that is what Brandon Hall Group stands for."IDeaS will be honored at Brandon Hall Group's HCM Excellence Conference in February 2018.Tweet this: New #hotelrevenue mgmt training platform from @IDeaS_RevOpt gets Gold from @BrandonHallGrp www.ideas.com/newsAbout Brandon Hall GroupBrandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Workforce Management. With more than 10,000 clients globally and 20 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. For more information, visit www.brandonhall.com.About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports more than 10,000 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
Pinnacle Communications Corporation 8 November 2017
GERMANTOWN, Md. -- Pinnacle Communications Corp. has introduced digital signage packages for the hospitality market beginning at $2,500, including installation and support.Customers can select wall-mounted, 1080p displays ranging from 43 to 95 inches wide that include a cloud-based content management system, Chromebox computer, Interactivity, wayfinding and beaconing, according to Paul Payette, Pinnacle VP & GM, digital signage solutions. A cloud based management system is cost effective and allows for automatic updates while also allowing you to change content from a web portal. Interactive wayfinding is Self-Service and reduces the requirements for staff to help direct guests."Our digital signage solutions are designed to be scalable, economical, secure and simple to integrate and change content," he said. "As an end-to-end solution provider, Pinnacle has partnered with best-of-breed companies to provide easy-to-use, cloud-based content management systems, commercial-grade hardware configurations and a secure and stable media player."The packages are offered through the new Digital Signage Solutions division of Pinnacle's Hotel 360 product line."Pinnacle developed these packages as an economical and simple solution to meet the growing demands of the hospitality market," Payette said. "We will continue to launch technology solutions that deliver scalable solutions to all hotels, from limited to full service and economy to upscale."About Pinnacle Communications CorpPinnacle Communications, an end-to-end technology provider, offers high-speed internet access, digital telecommunications solutions, internet protocol TV, cloud-hosting solutions, digital signage and kiosks.to the hospitality industry, serving over 550,000 guest rooms and 3,000 hotels under contract.Pinnacle has been a trusted technology partner to the hospitality industry for over 27 years. As technology has evolved, Pinnacle has diversified its product portfolio and bundled its technology solutions through its Hotel 360 product line.For more information about Pinnacle's digital signage solutions, visit www.pinnaclecommunications.com or call 240-912-2557.CONTACT:Paul PayettePinnacle Communications Corp.firstname.lastname@example.org
VivoAquatics 7 November 2017
VivoPoint IQ includes a set of applications and benchmarks to assist clients to maintain safe water, mitigate risks and improve guest satisfaction. For the first time hotels, hospitals, multi-family apartments, fitness clubs, waterparks and other facilities are now able to benchmark water quality in recreational (i.e., pools, fountains, water features), health services (i.e., therapy spas) and building management (i.e., cooling towers) applications. The benchmarks are the result of onsite chemical automation hardware, cloud-based software and a proprietary algorithm that assesses water chemistry levels and utilization 24/7 and measures against compliance standards."VivoPoint IQ is a natural extension of our business," said Willan Johnson, CEO of VivoAquatics. "Hospitality leaders are familiar with benchmarking guest satisfaction, occupancy, RevPAR and many operational metrics. And yet, till now these professionals had no ability to benchmark water quality and usage for critical guest facing water features that can impact a property's reputation and profitability."VivoPoint IQ was developed in collaboration with many leading resorts, hotels, multi-family housing REITs, municipalities, fitness clubs and waterparks including those operating under the Marriott, Hilton, Wet'n'Wild and MGM Resorts International brands. Operators and managers face significant challenges in mitigating litigation risk, maintaining compliance with local and federal regulations, reducing costs and resources while simultaneously improving the guest experience. VivoPoint IQ now allows property, regional and corporate personnel the ability to systematically review property performance and more importantly provide the toolset for brands and operators to create more consistency, reduce costs and improve overall profitability."The launch of VivoPoint IQ has already proven to be a benefit for our clients," added Maxwell Koby, General Manager of VivoAquatics. "In beta testing, we found that the IQ benchmarks create greater accountability for all participants (i.e., property and service providers) to work together to improve water quality. We look forward to rolling out the additional VivoPoint IQ applications."VivoAquatics will be exhibiting and sharing the VivoPoint IQ platform at the Hotel Experience Hospitality Show (HX 2017) in New York November 12-13 at the Jacob K. Javits Convention Center. HX is presented by the American Hotel & Lodging Association (AH&LA), the Hotel Association of New York City, Inc. (HANYC), and the New York State Hospitality & Tourism Association (NYSH&TA) and is managed by Hospitality Media Group (HMG).For more information on VivoAquatics, please visit http://www.vivoaquatics.com.About VivoAquatics: Founded in 2015, VivoAquatics is an innovative aquatic management company which specializes in providing automation solution to hospitality destinations, water parks, fitness clubs, multi-family REITs and municipalities. The brand's services and solutions are specially designed to give clients greater control over their systems, equipment, and staff for improved operational efficiency and ongoing cost-savings. Using the latest state-of-the-art aquatic systems, VivoAquatics offers automated chemical dispensing, monitoring and remote support, pool equipment leasing programs, operational support and remodeling. For more information on VivoAquatics, please visit http://vivoaquatics.com/
Bartech Systems International Inc. 7 November 2017
New York -- Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest in minibar innovation at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 12-13, at the Jacob K. Javits Convention Center in New York City, BDNY attendees visiting booth #364 will have the opportunity to take part in live demonstrations of Bartech's innovative standalone eTray, as well as the adaptive Neotray guestroom tabletop solution, and stylish eDrawer.As a global pioneer of minibar technology, Bartech is renowned for its ability to address virtually any hotel or resort minibar need, and offers a wide array of choices in sensor technology, minibar to server communication, software innovations, and customizable minibar design. With Bartech's wireless eTray for example, hoteliers can offer non-refrigerated products without the need to include a coexisting traditional minibar. Equipped with a module that is directly integrated into the solution's electronics, the eTray's wireless ability substantially increases the possibility of offering retail products at lower prices; making items more appealing to guests while still ensuring a return on investment. Costing only one-quarter of the price of a full minibar, the eTray is ideal for mid-range hotels seeking to promote non-refrigerated products such as bottled water, snacks or souvenirs.Another versatile solution for displaying dry items in the guestroom is Bartech's Neotray, which will also be demonstrated during BDNY 2017. Providing three rows of five sensors to showcase products in a stylish, lockable case, Neotray comes with a transparent lid that can be tailored to reinforce the property's brand with an etched logo. Automatically unlocking upon guest check-in, the Neotray is a cost-effective alternative to traditional refrigerated minibars that can assist in increasing ROI and maximizing operational revenue ."Bartech's latest minibar innovations continue to be a reflection of the industry's shift to providing guests with real-time and more personalized service," said Mario Agrario, president and CEO at Bartech. "We look forward to presenting BDNY attendees with demonstrations of how automated minibar technology provides hoteliers with the ability to affordably meet these guest demands while increasing property revenue."Also showcasing the eDrawer alongside its other solutions, Bartech will also demonstrate how automated minibar technology can be leveraged to not only increase revenue but also enhance guestroom design. Available in any preexisting wood finish and providing a customizable door, the eDrawer is able to accommodate any hotel style or need. As a minibar that is furniture-based, eDrawers are also an ideal solution for guestrooms with limited space. The eDrawer is also equipped with both a dry section and cold cube drawer, allowing hoteliers to offer guests a variety of food and drink options.For more information about Bartech and their comprehensive range of automatic minibar solutions, please visit Booth #364 at BDNY, contact Bruno Agrario at +1 702-335-2318, email email@example.com or visit www.bartech.com.
Best Western Plus Hawthorne Terrace in Chicago is the first Best Western Hotel to put the Amazon Echo Dot in every guest room
Volara 7 November 2017
Chicago -- The Best Western Plus Hawthorne Terrace is now engaging guests with the Amazon Echo Dot powered by Volara, the voice hub for the hotel industry, and docked in the iHome iAVS1 in every guest room. The joint solution provides both staff and guest facing voice-based interactions that operate seamlessly alongside existing software in the hotel.The new device acts as a gateway to all the local happenings in Lakeview East, the vibrant neighborhood where Hawthorne Terrace resides and encourages them to "Live. Play. Stay. Like a local", which is Hawthorne Terrace's overarching purpose."Hawthorne Terrace is a neighborhood treaure, with the Amazon Echo, we can assist our guests in finding the amazing live theatre, music, exceptional dining, and robust events that take place in the neighborhood. And we are incredibly excited to announce our partnership with Volara". said Tony Klok, Principal of Rebel Hospitality which manages Best Western Plus Hawthorne Terrace. "Making sure our customers are delighted and engaged during their stay is our top priority. Our goal is to provide our guests an authentic neighborhood experience while more efficiently catering to their specific requests and desires.""Volara is proud to be partnering with the Best Western Plus Hawthorne Terrace to bring an unparalleled voice-based guest experience to its hotel rooms," said David Berger, CEO of Volara. "Volara's solution, which has been highly customized to meet the specific requirements of the hotel and is running atop the Amazon Alexa platform, will put the services of the hotel at the tip of each guest's tongue. This new offering will supercharge the experience of staying at a Best Western Hotel, while enabling the hotel to serve its guests more efficiently and effectively.""Hotel Technologies is excited to team up with Volara to deliver voice-enabled bedside solutions to Best Western properties. The innovative iHome iAVS1 Echo Dot docking station combines the power of Alexa voice with the convenience of charging, a dimmable clock display and higher quality stereo audio. We are confident that as more hotels embrace voice in the guest room they will trust iHome to deliver the additional features and value of iHome hospitality products," said Ely Ashkenazi, President, Hotel Technologies Inc.Use cases have been custom-tailored to the hotel and include, but are not limited to:Guest FacingItem & Service requestsConcierge recommendationsCompendium informationPersonal greetingsGuest surveysCustom gamesMusicStaff FacingRoom Status ChangesMaintenance RequestsPickup RequestsStaff TrainingAt Chicago's Best Western Plus Hawthorne Terrace, guests can ask for external information such as suggested places to dine in the area, by cuisine and daypart. They can also make requests of the hotel like request more towels, inquire about check-out . . . all with the simplicity of voice activation.New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel's unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.To learn more about Volara's voice-hub, click here.
TrustYou's Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris
TrustYou 7 November 2017
"Ever since the company was founded, TrustYou's mission has been to provide hotels from all over the world with smart and easy-to-use guest feedback solutions. We are proud to say that we are constantly expanding our client portfolio and our global influence. Being chosen as the sole guest feedback management provider by such a well-known and valued chain as Taj Hotels is a reinforcement of our sustained efforts and of our international impact in the hospitality business. Also, this partnership makes our already established presence in APAC even stronger", said Benjamin Jost, CEO and Co-Founder at TrustYou.As a result of the partnership, 98 Taj branded hotels utilize the TrustYou platform, with all of its features, in order to better manage and improve the entire guest journey by means of using travelers' feedback. The chain displays TrustYou's reviews on their websites to provide travelers with trustworthy content which directly increases direct bookings. Additionally, the brand uses the guest survey solution to collect valuable post-stay feedback from guests. Also, the Analytics feature helps Taj Hotels to thoroughly analyze and monitor incoming reviews from review and social channels across the web alongside their own survey channel."Managing and analyzing our guests' feedback is vital to the growth of our business. It was very important for us to find one single solution for access and monitor guest feedback. TrustYou fulfilled all our pre-requisites for the features that tailor-fit our needs and I am confident that they will not only meet our expectations, but continue to innovate and provide us with their ever-evolving guest feedback and reputation management software", said Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris.For more information, visit www.trustyou.com.
Former Head of Mitel Americas Hospitality Sales joins Percipia Hospitality Solutions as new Global VP of Sales
Percipia 7 November 2017
Chicago, IL - Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global Sales. Speleos, a veteran of the Unified Communications Solutions space, brings his expertise to Percipia as they continue their aggressive growth plans globally. Percipia offers custom solutions to improve both the guest experience and back-office Unified Communications needs.Previously, Speleos oversaw Mitel's Connected Guests Hospitality Sales for the Americas and held previous Sales Leadership roles with Mitel for eleven years. Before that, Speleos, or "Spe," was Chief Business Development Officer and VP of Sales for BTI Communications Group, a Unified Communications solution provider in Chicago, Los Angeles, Phoenix, and Minneapolis."I am thrilled to join Percipia with their state-of-the-art guest experience technology. Their services are used widely throughout some of the most luxurious hotels ranging from bring-your-own-device to in-room multimedia devices. Percipia's level of customization allows hotel properties to have its brand fully represented, which improves the overall guest experience and ultimately drives improved ADR and RevPAR."Percipia's CEO, Michael Velasquez, adds, "Speleos's skills and experience will definitely advance Percipia's current expansion both domestically and abroad. He will truly showcase how Percipia's state-of-the-art-technology offers custom solutions to best serve each of our client's needs. His experience in Managed Cloud Service offerings--both through direct and indirect distribution--will be a vital contribution as we continue our uninterrupted yearly growth."
Crave Interactive 7 November 2017
Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the new luxury Lancaster Bangkok Hotel has commissioned Crave T-Mini tablets in each room to provide 5-star guest services and room controls.The beautiful Lancaster Bangkok is a stunning new luxury property with 231 lavish rooms and suites, due to open in November 2017. It is the embodiment of Thai warmth and hospitality, providing the very highest levels of guest service.The Crave T-Mini tablets will provide guests with one touch ordering of room service, Spa requests, and restaurant reservations whilst providing a digital concierge guide. The Crave system will control the TV as well as lighting and air cooling via an integration with Elecon Room Controls."The look and feel of the Crave T-Mini is a perfect match for our Guest rooms" said Martin Hurley, General manager at Lancaster Bangkok. "Our style is traditional Thai with modern technology, the T-Mini blends seamlessly into our scheme. After seeing an uplift in F&B revenue via Crave in my previous Hotel, I'm delighted that we will be the first Hotel in Bangkok to offer Guests this digital solution."Guests' feedback and reviews of Crave in-room tablets are highly positive across TripAdvisor and social media. Crave tablets consistently deliver an average of 50 page views per room night and a guest engagement rate of 90%. The combination of Crave OS, Crave Cloud & Crave In-room tablets is a proven winning formula for hotels."We're seeing hotels worldwide upgrade from traditional paper guest service systems to slick modern digital services such as Crave that guests appreciate and expect. We're delighted to add such a prestigious hotel as the Lancaster Bangkok to our list of luxury hotel clients, and look forward to helping the hotel team delight their guests and increase their revenues." Commented Gareth Hughes, Crave Founder and CEO. "This announcement underlines Crave's global leadership and commitment to the ASIA market."About Crave InteractiveCrave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited service hotels.Contact: firstname.lastname@example.org Web: http://www.crave-emenu.com Video: http://bit.ly/craveoverviewAbout Lancaster BangkokThe beautiful Lancaster Bangkok is the embodiment of Thai warmth and hospitality. Here, guests truly experience the heartfelt generosity and intuitive service for which Thailand is famed. As the newest member of the renowned Landmark Lancaster Hotel Group, with properties in Bangkok and London, this welcoming haven is the crowning attraction of Bangkok's blossoming Makkasan District.Web: http://www.lancasterbangkok.com
Avvio 6 November 2017
Leading hotel technology provider, Avvio has announced the launch of Allora, the worldaEURs first booking engine powered by artificial intelligence (AI).Allora is the worldaEURs first booking engine to use artificial intelligence to learn from every online interaction. The first of the next generation of booking engines for hotels and accommodation providers, it focuses on driving direct booking and guest loyalty by orchestrating better online interactions between hotels and guests.Built over 18 months by AvvioaEURs expert team of developers, Allora uses Learning Models to analyse large volumes of data and identify which variations will yield the best booking engine configuration. In an era of exponential data, hotels sit on large tranches of information that they typically do not have the manpower to crunch. Allora does this for them, whilst building on intelligence from AvvioaEURs network of hotels and accommodation providers across Europe and North America. This means that each property can learn from similar properties to improve their performance much more quickly than if they were to rely solely on their own data.Frank Reeves, Co-founder and CEO of Avvio, explains: aEURoeHotels can benefit from Networked Intelligence. With bigger data you unearth better patterns quicker, and rapid feedback leads to greater innovation. It enables each hotel to build on insights from across our network and drive precision with their own data. This boosts direct bookings and delivers a more personalised online service that reflects the exquisite experience hotel staff give to guests in-house.aEURWith AvvioaEURs proprietary technology, Allora uses learned customer behaviour to create a unique conversation between the hotel and the guest by leveraging AI at the right moment, optimising and personalising their journey. Its sophisticated Recommender Engine moves the booking journey away from the one-size-fits-all model of today by making it dynamic, relevant and tailored to each shopperaEURs needs and interests. This way, shoppers find what theyaEURre looking for faster and will likely feel a stronger emotional connection with the hotel, increasing their incentive to book direct.Frank continues: aEURoeUltimately Allora is more than a booking engine, itaEURs a conversation platform, which is genuinely trying to curate a more refined and more appropriate experience for each website visitor. That may be a conversation about loyalty, a booking or an upsell. We canaEURt continue to provide all customers with the same conversation.aEURAllora will do this by tracking and analysing data across hundreds of properties, based on geography, guest history, booking preferences, interactions on site, conversions and more. Working with any hotelaEURs existing property management system on a aEUR~plug and playaEUR basis, the platform will then curate relevant options based on demonstrated guest behaviour and optimise the booking journey to guide shoppers to book direct with as high a booking value as possible. Always in conversation, Allora learns and evolves with every interaction to deliver the best possible results.To arrange a demo and learn more about Allora, visit www.allora.ai.
Rainmaker Executive Dan Skodol a Featured Speaker at Best Western Hotels & Resorts 2017 Annual Conference
The Rainmaker Group 6 November 2017
ALPHARETTA, GA. -- Nov. 6, 2017 -- The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Dan Skodol, the company's vice president of revenue analytics, will be a featured speaker at the Best Western Hotels & Resorts 2017 Annual Conference, which will be held Nov. 7-10 at Gaylord Opryland Resort & Convention Center in Nashville, Tenn.Skodol's presentation, titled 'Comp Set: Getting it Right - The Relationship Between Benchmarking and Performance', will take place Tuesday, Nov. 7, from 1:30 p.m.-2:30 p.m. and from 3 p.m.-4 p.m. The presentation will cover comp set best practices; correlation between the nature of price competition within markets and RevPAR performance; and using technology to outperform the competition.Skodol, who has an extensive background in the hospitality industry, joined Rainmaker in January 2014. As the company's vice president of revenue analytics, he is responsible for product strategy, research oversight, analysis, and modeling for Rainmaker's core hospitality software products. His career experience includes senior positions in the hotel, casino and airline sectors, and he is a frequent speaker on a wide variety of revenue management topics, ranging from forecasting to capital planning."Benchmarking not only helps hotels find opportunities in the market but also reveals whether a property's strategies have had an impact on performance," said Skodol. "Hotels that want to beat the competition must stay on top of key metrics and make pricing decisions that improve revenue outcomes. Technology is integral to this process, giving hoteliers access to real-time data so that rates can be set accordingly. This is an important and relevant discussion, particularly for properties in highly competitive markets, and I look forward to sharing information and insights with attendees."Rainmaker's groundbreaking revenue and profit optimization product suite includes:guestrev, an intuitive and easy-to-use revenue management solution that analyzes total guest value across a hotel or casino property to forecast and price rooms;grouprev, an innovative group pricing solution that streamlines the process of responding to group RFPs by analyzing historical data, future demand, and price sensitivity to recommend the best pricing for group business;revcaster, a powerful rate shopping tool that gives hoteliers access to real-time actionable market data, so that rates can be set against the competitive landscape; andrevintel, an intuitive business intelligence solution that improves day-to-day revenue management by mining various data sets and providing deep insights at a granular level.To sign up for a one-on-one meeting with Rainmaker during the Best Western Hotels & Resorts conference, visit https://www.letitrain.com/best-western-north-american-convention.
Duetto 6 November 2017
San Francisco -- Duetto, the hospitality industry's only Revenue Strategy Platform, has introduced BlockBuster, a cloud-based application that enhances collaboration between sales and revenue management, allowing both teams to break out of their silos and close more contracted business at higher average daily rates.Combined with the company's flagship Open Pricing application, GameChanger, its intelligent-reporting app, ScoreBoard, and PlayMaker, its personalization app, the new product extends Duetto's breakthrough philosophy of Open Pricing to non-transient bookings and further bolsters the company's founding vision for a more holistic Revenue Strategy."The development of BlockBuster is another milestone in Duetto's mission to spread Open Pricing and data-driven Revenue Strategy throughout the lodging and gaming industries, this time to group and contracted business, which will benefit significantly from more dynamic pricing," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "The collaboration at the heart of BlockBuster's capabilities has been a feature of our pricing and distribution strategies from Day One. That will continue as we keep updating our applications and building even more solutions for hospitality's only Revenue Strategy Platform."BlockBuster allows hotels and casinos to use a more dynamic pricing structure for group business that reflects demand for all consumer segments and optimizes prices by room type, rather than managing rates through inflexible room blocks."Hotels and casinos leave way too much money on the table by relying on static contracted rates or blocks, and BlockBuster addresses this problem with better data and real-time collaboration that's only possible with cloud-based solutions," added Marco Benvenuti, Duetto Co-Founder and Chief Marketing and Strategy Officer. "Fixing the communication gap between the sales and revenue departments is crucial not only for driving more profitability through group business, but also for adopting a Revenue Strategy culture that Duetto has championed from the start."
Guestline 3 November 2017
New country manager Matthew Emptage leads the growth of the team in Thailand. His role also oversees Australia and Singapore for Guestline. The appointment follows the recent opening of Guestline's first ever office in Ireland and Guestline expects to add further to its international expansion over the next six months with new appointments and new offices.The Thailand team works from a new office location in Bangkok and guides and supports hospitality clients throughout the South East Asia region. The new appointments see Guestline have both training and sales roles based in Thailand for the first time, developed to offer increased customer service and administrative support. Guestline has had an office in Thailand since 2014 and continues to add to its Asian client base. The new team is in place to support this growth. Most recently the company has been appointed by the boutique and budget chain B2 Hotels to undertake a rapid installation of its award winning property management system, Rezlynx, Guestline distribution and integrations across 33 of its properties. The installation programme commences with immediate effect and will see Guestline's experienced team work alongside the B2 Hotels team to undertake an extensive training and support programme.Rupert Gutteridge, sales and marketing director, Guestline comments:"Guestline's investment in new teams and new opportunities to support our clients has been extensive. We continue to grow in both existing and new markets for our business. Enhancing our team in South East Asia is an exciting milestone. This is an important step in Guestline's international growth programme so watch this space for further new developments in other regions of the world renowned for their hospitality excellence."In addition to investment in expanded teams and new office locations around the world, 2017 has also seen Guestline further boost their product and service portfolio. This includes the creation of a new Guestline Labs centre of excellence development team, new technology tools such as the dynamic Online Ticket Sales (OTS) platform, and the appointment of several key roles such as new chief technology officer (CTO) in Andrew Metcalfe.For more information about Guestline please visit Guestline.com.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on email@example.com or call +44(0) 20 7759 1150Guestline marketing team on firstname.lastname@example.org or call +44(0) 1743 282 300
More Than 10,000 Hotel Properties Worldwide Rely on IDeaS' Advanced Analytics for Confident Revenue Management
IDeaS 3 November 2017
MINNEAPOLIS -- Hospitality managers across the globe are competing to see which technology tools can drive better business decisions, create new revenue opportunities and improve the guest experience. In 2017, many of these companies turned to IDeaS Revenue Solutions for revenue management software and advisory services, which have been shown to deliver on all three of these core hotel goals.With more than 10,000 hotel properties using IDeaS' solutions, revenue management is now firmly rooted in the category of technology tools that are a critical function of any hotel business. In fact, IDeaS' analytical tools gather and analyze historic and future data, competitor pricing and forward-looking market demand intelligence to make more than 1.6 million pricing decisions daily, spanning properties across six continents and more than 100 countries.Revenue management software plays an important role in helping hoteliers understand room demand for any size hotel, whether it be one property or an estate. IDeaS' solutions transform the right data into clear and actionable insight. They empower clients to forecast, price and report with speed and confidence, improving business performance and maximizing property value."At IDeaS, we believe that successful revenue management requires automated, accurate forecasting and analysis tools, expert validation by well-informed revenue managers, and access to continuous, professional learning resources. These elements are key to achieving revenue productivity," said Dr. Ravi Mehrotra, CEO for IDeaS. "We've been able to double our client base in just three years, in part because we have a great solution, but also because we are committed to helping hoteliers achieve measurable results."2017 marks a year of momentum and growth for the company that pioneered automated revenue management and continues to bring innovative solutions to more markets each day.Leading Partnerships and Strategic ExpansionsTo support strategic growth, IDeaS has expanded its global partner network over the past 12 months, integrating its solutions with leaders like TravelClick's Demand360 platform, which helps clients forecast confidently by understanding future demand data. The company also partnered with nSight Travel Intelligence, giving revenue managers the ability to "futurecast" demand with predictive consumer shopping intelligence from more than 5,000 online travel sites with nSight for IDeaS.In March 2017, IDeaS announced the acquisition of Smart Space, signaling further collaboration between revenue management and function space business. As technology continues to enable hoteliers to focus more on total hotel performance, partnerships like these will empower executives to gain a clearer picture of demand across the entire hotel enterprise.Commitment to Client SuccessIDeaS' client base spans independent, mid-size, extended stay and global hotel brands. Major deals in 2017 include AccorHotels Group and Carlson Rezidor - both of which brought IDeaS in to provide their properties with the best in revenue management technology options. Many independent hotels joined forces with IDeaS, such as Provenance Hotels with their unique portfolio of owned and operated independent hotels, elevating their revenue management to produce consistent market share growth. With an impressive ongoing client retention rate of 95 percent, IDeaS' clients recognize the value a trusted partner can bring to their organizations.Industry Recognition2017 was a strong year for industry accolades. Mehrotra was awarded HFTP's Award of Merit at 2017 HITEC, an award given every five years to individuals who have established a path of innovation in hospitality technology. IDeaS' Director of Advisory Services, Paul van Meerendonk was named chairperson to the HSMAI Europe Revenue Management Advisory Board, one of the most important associations in the hospitality industry. In March, HSMAI recognized IDeaS as the Technology Innovator of the Year. IDeaS' blog was also featured as one of the Top 100 Blogs for hotel industry professionals."A growing client roster and industry recognition exemplify the impact our tools can have in any hotel segment, but equally important is our award-winning learning services," added Mehrotra. "We're committed to surrounding our family of clients with resources to achieve success."Join the celebration to see what #10kThanks means for IDeaS. Watch here.Tweet this: #RevenueManagement leader @IDeaS_RevOpt hits impressive milestone with 10K client properties! #10kThanks www.ideas.com/about/news About IDeaS With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS and with nearly three decades of experience, IDeaS proudly supports more than 10,000 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
HEBS Digital 3 November 2017
HEBS Digital announces the launch of the new website for Loews Hotels, resulting in a completely reinvented and revitalized multi-device digital presence. HEBS Digital worked with the Loews Hotel team to create a website that would be both focused on driving conversions and conveying the experience guests would have once at any of the twenty-four properties."The HEBS Digital team created a website with functionality suited to our needs and a design in line with our redefined company architecture," said Jacob Messina, Loews Hotels & Co Senior Director eCommerce & Performance Marketing. "HEBS is an extension of our Commercial team, we are very pleased with the end result and our new website."A successful hotel website must incorporate the right balance of excellent design with technology that is built to drive direct hotel bookings i.e. to incorporate the right balance of "Beauty and Science." When there is the right technology powering the hotel website, hoteliers are able to engage, retain, and acquire past and future guests, and increase direct revenue in this time of flattening occupancy rates and increased distribution costs.The Loews Hotel website is backed by HEBS Digital's award-winning smartCMS Website Technology Platform. Designed specifically for the hospitality industry, the smartCMS drives direct booking via more than 30 revenue-generating modules for need periods and occupancy demands by targeting feeder markets and market segments, loyalty members and past guest and in-market travelers via real-time control of content and promotions.The new Loews Hotels website encompasses a multitude of direct bookings-focused functionalities including:A Spotlight Search functionality with fast, type-ahead search that allows users to effortlessly find relevant content on the website.A suite of reservation abandonment tools to recover abandoned bookings, including lightbox displays and emailers.Live Rates solution which features real-time rates and availability on promo tiles throughout the website.Smart Personalization Engine that serves the most relevant content to the website visitor based on their location and/or if they are a YouFirst loyalty program member.Smart Booking Widget which remembers the visitor's selection and displays it throughout the site and during future visits.YouFirst Rewards loyalty program portal with the ability to view personalized content, member status and level-based perks.Advance Content Manager that enables a visually engaging, rich user experience.Performance enhancements to reduce server response time by 10-15%, increasing overall website user experience and download speeds.A fully responsive website experience built on the latest web coding standards.A fully-integrated, custom booking engine for a streamlined experience on all devices. Website visitors can check availability, make and modify a reservation without leaving the main site."The HEBS Digital team worked incredibly hard to deliver the new Loews Hotels brand website, and in record-breaking time," said HEBS Digital President and CEO Max Starkov. "The Loews Hotel brand is prestigious in the industry, and it was incredibly important to us to bring their signature luxury experience to life digitally as well as deliver a website that would continue to drive outstanding results. We are honored to have been chosen for this project, and look forward to seeing continued and powerful results."To explore the new Loews Hotels website visit www.loewshotels.com.About Loews Hotels & Co. Established 1960Headquartered in New York City, Loews Hotels & Co is a hospitality company rooted in deep heritage in the hotel industry and excellence in service. The hospitality group encompasses branded independent Loews Hotels, and a solid mix of partner-brand hotels. Loews Hotels & Co. owns and/or operates 24 hotels and resorts across the U.S. and Canada, including Bisha Hotel & Residences, Toronto's newest luxury hotel and the Loews Sapphire Falls Resort at Universal Orlando, the fifth hotel in partnership with Comcast NBC Universal. Located in major city centers and resort destinations from coast to coast, the Loews Hotels portfolio features properties grounded in family heritage and dedicated delivering unscripted guest moments all with a handcrafted approach. For reservations or more information about Loews Hotels, call 1-800-23-LOEWS or visit: www.loewshotels.com.
Amadeus 3 November 2017
The hotel chain will also be the first to adopt Amadeus Payment solutions to streamline payment processes. This agreement marks Amadeus' continued expansion of its hospitality business worldwide.Any traveler will tell you that having a comfortable bed and powerful hot shower is essential for any good hotel stay. But the ability to add layers of personalization to a customer's experience is increasingly starting to transform the industry. For many hoteliers, the current fragmentation of IT systems is making it difficult for them to know their guests and therefore meet their needs.To overcome this challenge the Premier Inn hotel chain, owned by Whitbread Group PLC, will roll-out Amadeus' combined Central Reservation System (CRS) and Property Management System (PMS) across its 765 properties. Together these native modular-based capabilities will offer Premier Inn a 360deg view of its properties and its guests around the world. Whitbread Group has selected Amadeus' hospitality platform as it can be seamlessly integrated into Premier Inn's system. Also, Premier Inn will be able to use Amadeus' capabilities as a foundation for its digital marketing transformation program.By integrating two Amadeus key capabilities, Premier Inn will enjoy the following key benefits:One screen, all the information: Premier Inn's corporate and property information will remain always in-sync helping the central teams to effectively manage all of its content, including rates and availabilities, in one place. This will save time and resources and will allow them to analyze data in a more meaningful way and share it effectively across the organization.Consistency for increased retention: With information centralized in one platform, Premier Inn can ensure a consistent customer experience regardless of location, contributing to increased brand loyalty.Industry best practice: Implementation of a purpose-built suite of applications to drive improved ease of use for the operators enabling them to deliver a better customer experience for Premier Inn's guests.Grow without barriers: Both the CRS and the PMS are cloud solutions, which makes them more flexible, stable and fast when adapting to Premier Inn's digital transformation journey, as well as integrating new technologies. It also reduces costs such as installation and maintenance.Premier Inn will also adopt the Amadeus Payments platform, which will enable the hotel chain to process customer payments much more efficiently, and therefore improve the customer experience. The platform also provides Whitbread Group PLC with a sophisticated anti-fraud tool and the ability to handle credit card data even more securely, ensuring compliance with Payment Card Industry data security regulations.Simon Jones, Managing Director for Premier Inn & Restaurants UK commented, "At Premier Inn we put our guests at the heart of everything we do, and our latest decision to partner with Amadeus on the integration of a new hospitality platform underpins that commitment.""One of the things that our guests tell us they love about Premier Inn is that we are straightforward, and by giving them a slick and simple customer journey from booking to checking in and paying, we can ensure that all of the touch points our guests have with us; whether they be digital or in person at the hotel, reflect our excellent service."Jones added, "The new, integrated cloud-based CRS and PMS will also have a real-time view of our business, and will help us make more informed decisions and allow us to continue not only meeting but exceeding our guests' expectations."Francisco Perez-Lozao, Senior Vice President, Strategic Growth Business, Amadeus, commented, "Fragmented IT systems and de-centralized data are the biggest obstacles for hoteliers to truly deliver a personalized guest experience. From the beginning, it has been our goal with the Amadeus Hospitality Platform to eliminate these IT barriers. We are proud that leading hotel chains such as Premier Inn trust us to improve even further its business and offering to its customers. This agreement is a testament to our vision of integrating key hospitality systems and marks a milestone in expanding and diversifying our business in the hospitality space."
Pegasus 2 November 2017
Pegasus Solutions announces the public unveiling of its groundbreaking booking engine at WTM taking place November 6-8, 2017 in London, England. Now in use by customers around the globe, this latest Pegasus innovation is designed to provide hoteliers with increased control over their direct booking channel by delivering actionable intelligence and a holistic, 360-degree view of the customer decision journey. The new Pegasus booking engine improves hoteliers' profitability by combining data-driven intelligence with a modernized mobile responsive design to power an e-commerce experience that maximizes the conversion of online visits into paying guests."The new Pegasus booking engine is designed with one core mission in mind: to help hoteliers connect, convert and continue engaging directly with guests to engender relationships, enhance brand value and increase profitability," said Sean Lenahan, CEO of Pegasus Solutions.The booking engine's mobile-first design was developed with extensive focus group input for today's and future market requirements, offering an intuitive hotel shopping experience for end consumers. Other features of the booking engine include: easy filtering, side-by-side room comparisons, context-sensitive promotions for upselling, strike-through pricing, rebooking from reservation histories, multi-room and multi-property booking, individualized dynamic pricing, corporate and membership pricing, room upgrades, and a rapid checkout experience to maximize conversion of consumers shopping to guests booking accommodations."We are excited that our new internet booking engine has been received well in the marketplace as it is the first of many forthcoming products supporting hoteliers' direct channel with new business intelligence, guest profiling and call center products in the pipeline. Hoteliers require intelligent technology that efficiently drives business through their branded websites if they are to avoid simply becoming a low ranked search result on an online travel agency's webpage. We've seen what happens to businesses that lose control of their direct sales channel and ultimately outsource their digital sales and marketing to e-commerce conglomerates in the retail industry and it's not pretty. At Pegasus, we believe big data, artificial intelligence and other emerging technologies hold tremendous promise to enable hoteliers to control their own fate, promote their brand and sell directly to travel consumers," said Lenahan.To learn more, visit the Pegasus stand #TT4505 at WTM 2017 or visit here to arrange a demo.
FCS Computer Systems 2 November 2017
Singapore -- FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, has unveiled FCS Messenger V1.3, the latest version of its advanced hotel staff mobile communication app. This innovative mobile solution ensures the instant and secure transmission of task details and updates across a hotel property and its various operational departments. Compatible with both iOS and Android devices, the latest version of FCS Messenger ensures that employees are able to effortlessly connect with each other via a push-to-talk walkie-talkie style platform that also offers the ability to seamlessly store and retrieve message information whenever needed."Effective staff communication is such a vital component of running an efficient hotel, reducing costs and ensuring guest satisfaction that we wanted to ensure customers are able to fulfil all of their communication needs through the use of a single mobile app," said William Choo, Product Manager for FCS Messenger. "The latest enhancements to FCS Messenger build off of a proven platform already recognised for enhancing task-related communication, yet goes a step further by adding features designed to ensure that no message or task detail is overlooked or misunderstood."Never Drop the Ball on Staff Communications Vital to FCS Messenger's ability to offer superior value, as opposed to traditional walkie-talkies or competing mobile apps, is its ability to record and play back previous conversations. Able to be effortlessly stored and retrieved at any time, staff communications via FCS Messenger ensure a high level of message and task clarity by allowing users to replay conversations in order to guarantee accurate interpretation. Any need for further information can be instantly addressed by using push-to-talk to contact the appropriate person, no matter where they may be located. Staff Messaging Functionality That is as Flexible as it is SecureFCS Messenger also stands apart in its ability to provide a push-to-talk group chat feature that allows users to simultaneously speak with other staff members at the same time, allowing for far greater efficiency in disseminating task updates and general responsibility issues. Able to serve as a standalone solution, FCS Messenger can now also be integrated with FCS Connect, FCS Housekeeping and FCS Engineering mobile apps in order to further boost task completion efficiency and accuracy for guest service, housekeeping and hotel maintenance departments respectively. The solution also works to guarantee the secure transmission of any communication by solely operating on a hotel's private network, ensuring that only those authorised by management are able to gain access to potentially sensitive information.For more information on the full benefits of FCS Messenger V1.3, please visit www.fcscs.com/messenger/.
NAVIS 2 November 2017
To further fuel their continued success, NAVIS today announced the expansion of their executive sales team to serve more segments of the hotel industry. Amber Fox, Julie Chapman, Lou Wolfson and Ryan Gervais have joined NAVIS as Systems Consultants dedicated to helping hospitality operators generate more profitable direct channel bookings, optimize team performance and strengthen relationships with their guests.The latest additions to the NAVIS sales team come at a time of growth for the company. NAVIS' powerful direct channel technologies are disrupting the status quo and empowering hoteliers to yield as much as twice the revenue from their existing demand. The appointments follow fast on the heels of several technological advancements and the recently announced preferred partnership with Two Roads Hospitality that mark the company's position as a best-in-class integrated reservation sales and hospitality marketing platform."We are thrilled to welcome such knowledgeable and skilled talent with decades of experience to accelerate our reach and ensure that we continue providing the best revenue-producing solutions to the industry," said Kyle Buehner, CEO of NAVIS. "With deep industry roots, each adds important new dimensions of expertise to our organization."Buehner added, "That established hospitality executives and companies like Two Roads Hospitality are gravitating to NAVIS is further validation of our pioneering solutions and services becoming a mainstream approach as hotels look to maximize marketing ROI, productivity, and profitability."Amber Fox For Amber, hospitality is a way of life, and she has immersed herself in it for her entire career. Working in hotel sales and marketing for brands, ownership groups, and management companies, Amber's mission has always been the same - to drive revenue. Before joining NAVIS, Amber was the National Director of Sales at Signature Worldwide. She has also served as President of the HSMAI Ohio Chapter and has recently been invited to be on the HSMAI Sales Advisory Board for a two-year term. Learn more and connect with Amber on LinkedIn.Julie Chapman Julie is a hospitality marketing specialist who has been an integral part of industry-focused digital marketing firms including Milestone Internet Marketing, Vizergy, and TravelClick. She has lead high performing national teams and managed strategic account partnerships with top independent hotels and resorts as well as brands including Wyndham, IHG, and Interstate Hotels & Resorts. Julie also spent over a decade working on-property in roles ranging from front office to reservations to revenue management to Director of Sales and Marketing. Learn more and connect with Julie on LinkedIn.Lou Wolfson Lou Wolfson brings plenty of business experience to his role as System Consultant, having built and sold two successful companies including The Active Network, a participatory sports marketing and enterprise software company; and Active Sports Marketing Group. Lou's unique perspective and knowledge of the business world including processes, marketing and management are an advantage for clients and the team. He was also a founding member of The National Hotel Network, a nationwide in-room television network for hotel guests; and City Traveler TV, a television production company. Learn more and connect with Lou on LinkedIn.Ryan Gervais Ryan has spent more than two decades specializing in reservation sales, revenue management, and marketing. He self-admittedly eats and sleeps driving direct revenue for hotels and resorts. Throughout his career, Ryan has held executive management roles at iconic independent hospitality brands in North America including Ocean Resort and Spa, The Breakers Palm Beach, and Mohegan Sun Casino. Learn more and connect with Ryan on LinkedIn.
Rainmaker Executive Angie Dobney to Participate in Panel Discussion at 18th Annual TribalNet Conference & Tradeshow
The Rainmaker Group 2 November 2017
ALPHARETTA, GA. -- Nov. 2, 2017 -- The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software, today announced that Angie Dobney, the company's vice president of pricing and revenue management services, will participate in a panel discussion at the 18th Annual TribalNet Conference & Tradeshow, which will be held Nov. 6-9 at the Renaissance Phoenix Glendale Hotel & Spa. The company also will sponsor the conference's opening night 'Meet & Greet' event.Dobney will take part in the panel discussion entitled, 'Gaming/Hospitality Data & Analytics: Translating to More Revenue'. In this session, a group of industry professionals will discuss technology that makes complex data more understandable, tools that drive better decision making, and analytics best practices. The session will take place Tuesday, Nov. 7, at 11 a.m. Dobney, who has an extensive background in the hospitality industry, helps hotels and casinos uncover new revenue opportunities. Her expertise spans the unique challenges related to revenue optimization, and she is a frequent industry speaker on the topics of strategic pricing and data-driven revenue management.During the three-and-a-half-day conference, Rainmaker will offer demonstrations of its award-winning revenue optimization suite, which includes the guestrev revenue management solution, the grouprev group pricing solution, the revcaster rate shopping tool, and the revintel business intelligence application. Many of the country's leading tribal gaming properties rely on Rainmaker's groundbreaking software solutions to drive profitability and outperform their competitors."We look forward to participating in this year's TribalNet Conference and Tradeshow," said Tammy Farley, president of The Rainmaker Group. "We've experienced considerable growth in tribal gaming over the last few years, and we are deeply committed to the success of our customers in this market. TribalNet is always a great event for both vendors and attendees, and we anticipate another exceptional conference."On TribalNet's opening night, Rainmaker will sponsor the conference's 'Meet & Greet' event at SALT Tacos y Tequila, located a few steps from the hotel. The event, which will be held Monday, Nov. 6, from 4:30 p.m. - 7:30 p.m., will give attendees an opportunity to network while enjoying southwest food and drinks, flamenco dancers, and casino games.TribalNet is the industry resource for Native American technology professionals, connecting tribal IT leaders with solutions specific to their market. The organization provides a variety of tools and educational opportunities to its members, including an annual conference, a bi-annual magazine, online resources, and year-round training, that enable tribes to build solid industry partnerships and make well-informed technology decisions. TribalNet, headquartered in Portage, Mich., was founded in 1999.Visit Rainmaker at TribalNet 2017, Nov. 6-9, at the Renaissance Phoenix Glendale Hotel & Spa, Booth #303.
Duetto 2 November 2017
Amsterdam -- Duetto, hospitality's only Revenue Strategy Platform, announced today that it is implementing its GameChanger and ScoreBoard cloud applications for citizenM, bringing new insights on pricing and demand to a dozen citizenM properties in Europe and North America. citizenM becomes the first company to take advantage of the new integration between Duetto's Revenue Strategy Platform and Amadeus' Cloud Property Management."citizenM Hotels is one of the world's most innovative hospitality brands, and Duetto is aligned with this company not only in its embrace of a new approach to Revenue Strategy, but also in sharing plans for growth throughout the world," said Marco Benvenuti, Co-Founder and Chief Marketing and Strategy Officer of San Francisco-based Duetto. "True cloud technology provides hoteliers the ability to deploy new features quickly, reduce IT costs and scale for the future. We are thrilled to work with a forward-thinking company like citizenM and to bring it the flexibility necessary to fully optimize revenue and manage distribution complexity."By adopting Open Pricing, the core element of Duetto's GameChanger application, citizenM will be able to yield rates independently across all channels, segments and room types in real time, drawing on web shopping regrets and denials data to better measure price sensitivity.ScoreBoard, the intelligent-reporting application, will enable the brand to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click."We have created a new experience for a new type of traveler, and that has led us to fashion a new kind of hotel company," said Michael Levie, Chief Operations Officer for citizenM. "This means we are pioneers in guest experience as well as adopting innovative solutions that bring success to our people, and profitability to our business. With its Open Pricing philosophy and multitenant cloud technology, Duetto was the ideal choice for citizenM as we look for innovative partners that can grow with us."About citizenMcitizenM was founded by Rattan Chadha, the founder and former CEO of the fashion brand Mexx. citizenM opened its first hotel at Schiphol Airport in 2008, followed by Amsterdam City in 2009, citizenM Glasgow in 2010 and citizenM London Bankside in 2012. Rotterdam, New York and Paris opened in 2014. 2016 saw two openings in London while citizenM opened its second and third hotel in Paris, in La Defense and Gare de Lyon in summer 2017. The citizenM concept is based on offering "affordable luxury for the people."citizenM has a strategic plan of expansion that envisages its doubling in size within the next five years, focusing on Europe, Asia and North America. In Europe, the company will open hotels in Copenhagen and Zurich and is actively pursuing other opportunities in Rome, Milan, Munich and Stockholm. In North America, the group has now secured further locations in key cities such as Boston, San Francisco, Los Angeles and Seattle. In Asia, citizenM has just opened in Taipei later this year while locations are confirmed for Kuala Lumpur and Shanghai. citizenM primarily acts as owner-operator of its hotels, but is also open to consider joint ventures, leases and management agreements.For more information, visit http://www.citizenm.com/
HotelREZ Hotels & Resorts 1 November 2017
The Student Hotel has added five new properties to the HotelREZ Hotels & Resorts portfolio. The Dutch chain already has two hotels, one in Eindhoven and another in Amsterdam, represented under the HO chain code. This represents a significant growth of HotelREZ's Dutch portfolio, accumulating an additional 2,235 rooms in key locations such as Amsterdam West, Groningen, Maastricht, The Hague and Rotterdam. The Student Hotel seeks out dormant buildings and rejuvenates them to bring positive economic and social benefits to their neighbourhoods. Every property encourages not just guests, but the community at large, including people who live and work in the hotel and the local area to use their social spaces and facilities.The properties connect students, entrepreneurs, and leisure and business travellers in communal areas that boast designer living and dining spaces, as well as sizable leisure facilities. The goal is to forge an environment that fosters and inspires collaboration and sharing. These five new properties continue the tradition set by the Amsterdam City and Eindhoven hotels, each offering award-winning design, modern accommodation and amenities, large social spaces and leisure facilities - including a gym - and a lively bar and restaurant setting. The restaurants serve healthy, internationally inspired food, and encourage locals and visitors alike to sit down and socialise. Each hotel has a characteristic energy and ambience, underlined by its stylish, colourful design. The Student Hotel Amsterdam West, Groningen, Maastricht, The Hague and Rotterdam are now available to book under the HO chain code on the Global Distribution System (GDS), online via the HotelREZ booking website or by calling the HotelREZ reservation call centre. Should you require any further information, including quotes, please do not hesitate to contact me on +44 (0) 20 3699 9936 (UK) extension 6540 or email me on email@example.com.
Two of Mexico's Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for Operations Technology
ALICE 1 November 2017
Puerto Vallarta Area, Mexico -- Partner companies Tafer Hotels & Resorts and the Villa Group, representing two pioneering collections of luxury hotels and resorts in Mexico, have just introduced hospitality mobile wunderplatform ALICE to all fourteen of their distinct vacation properties. Overseeing these high-end collections to ensure that the millions of unique moving parts flow together seamlessly is Carlos Aquino, VP of Sales & Business Development, who was searching for better ways to connect his hotel departments and staff, and integrate the unique resorts with one another."We're always on the lookout for opportunities to make improvements to our services and create more opportunities to WOW our guests," Aquino says. "As independent companies, we have not always had an efficient ability to integrate all the systems and... the myriad of platforms to complement our own custom development."The properties' management team and staff considered the hospitality software they were using to be very limited in what it could do and lacking any features for guests. "Our customers are very mobile driven... the way they interact with us nowadays is more on mobile devices. We need technology that is one step ahead of that, such as the possibility of integrating chatbots... We're always looking to meet the customer where they are, not forcing them to be where we are."With a global vision for expansion, the two hotel groups were also looking to unify communications and "wanted to better interconnect systems and data, finding more compatibility with new partners and more flexibility," Aquino says. "With ALICE we saw an opportunity to create a higher-level experience."Founded in 2013 as the first integrated guest management platform, ALICE streamlines hotel communication and task management with a completely customizable, cloud-based app that's accessible from any device. The user-friendly interface connects all hotel departments in real-time, helping them act like a unified team. ALICE's main product--ALICE Suite--brings together the front office, concierge, housekeeping, and maintenance teams, while connecting guests to the hotel through the company's app and text messaging tools. The result is increased hotel revenue, efficiency, and morale, as well as improved guest relations."We were very impressed with the degree of understanding that we found in the process and due diligence to what our needs were and what we were looking for," Aquino says. He was also very pleased with the possibilities of integrating the platform with their own CRM and guest depository. ALICE offered a "very simple process" and Aquino is excited to use it to predict guest requests and service needs. "Capturing data is the most important benefit, and once it's captured then we can analyze it."Moreover, the data's usefulness expands well beyond benefitting just each hotel individually. By using ALICE, Aquino says the goals are, "Centralizing data from all our properties; being able to analyze and compare our properties; creating a new set of benchmarks within our hotel service standards. ALICE is a unique solution that we can use to standardize our processes where today they are not, which is quite a challenge today when it comes to individual data. There are only so many spreadsheets you can pull out and work with."And not only does ALICE help overcome the boundaries of time, but also of space. With fourteen expansive properties, the two resort groups relied on a rudimentary system of radios for communication before signing on with ALICE. "The biggest challenge in more complex properties like ours has been the mobility of our associates," Aquino says. "We have not been able to always identify where the staff are around property. Hundreds of radios. ... we couldn't find a solution before that provided the mobility required. People at a resort are moving all over the place." ALICE addressed this by working through mobile phones that everyone has access to and takes advantage of the great Internet coverage across the property that wasn't being fully utilized.All of these advantages will not only help associates to be more efficient, but will also enable them to better connect with their guests, and for their guests to better connect with them. The ALICE program is versatile enough to connect to various guest room technologies. "If we want to develop an app solution, the ALICE API will make it significantly cheaper and more achievable for us to give our guests a better experience that they can control, and which integrates with other programs," Aquino says. "Mostly, what we are looking for is that ROI on the technology." With ALICE, the goal is to get real time feedback with measurable service standards and customer satisfaction results.And speaking of the future, Aquino says, "We have a very clear understanding that our core purpose is to create iconic hotels and unique experiences and spaces for our customers. In doing that we have to be constantly evolving to where our customers are... We want partners that offer a degree of customization and understanding that each business has unique differentiators." Having hotels that are unique in design, ambience, style, and clientele requires uniformity in terms of operations so all hotels can be on the same page when communicating. That's where ALICE excels, and Aquino is excited to have found the platform before opening the new properties. The groups expect to open at least one hotel each year over the next five years in Mexico, and plan to expand further thereafter. Thankfully, ALICE offers a duplicable, scalable model that streamlines all management, staff, and guest relations, and makes a whole lot of sense in any language.
IBC Hospitality Technologies Unveils RES360 for Medium and Large Management Companies and Ownership Groups
IBC Hotels 31 October 2017
Phoenix -- IBC Hospitality Technologies is unveiling a Complete Hospitality System in an effort to help struggling independent hotel owners, multi-property owners, management companies, operations and hospitality sales teams pull important information into one simple-to-read dashboard. Called RES360, the solution features a customizable dashboard connecting all information critical to making smart business decisions. Included in the RES360 Complete Hospitality System is a hotel booking engine, RevPAR solutions, advanced CRS, guest loyalty program, digital marketing services, a preferred partner program and hotel soft brand benefits."Logging into multiple reporting systems to get the business intelligence needed to make smart operating decisions can be frustrating," said Pamela Barnhill, president and COO of IBC Hospitality Technologies. "With RES360, hotel operators can follow every dollar, all in one place. This robust system will solve the day-to-day challenges of single, multi-unit ownership/management hotel and alternative lodging operators who are competing against the large corporate chains to maintain profitability due to thin online margins. RES360 gives hoteliers access to all the business tools they need to regain control of bookings."With RES360, ownership/management can . . .Capture guests directly from the vanity website with a customized branded booking engine that offers guest add-on options. Rather than facing the negative RevPAR impact of losing room nights to the OTAs, RES360 turns lookers into bookers by seamlessly embedding IBC's hospitality booking engine into a property's existing website with two simple lines of code.Optimize a hotel's revenue by controlling rates, inventory and guest data with managed distribution, plus increase bookings through Google Metasearch, GDS and more. All optimization is managed from the admin, reporting, and business intelligence dashboards.Achieve integration with more than 50 content management and revenue management systems, and 100s of property-management providers to improve online distribution.Enable travelers to accrue a variety of global rewards in addition to booking a wide range of accommodations at more than 1.1 million destinations across the globe. IBC's patent-pending InnDependent InnCentives loyalty program (available for consumers at www.ivhtravel.com) also enables loyalty club members to use their credits to purchase eGift cards redeemable at restaurants and retailers globally.Take control of the web with strategic digital marketing services, including: Search Engine Optimization, Pay Per Click, retargeting, email marketing, social media and more.Expand market reach through preferred partnerships. RES360 enables hoteliers to receive the services they need to stay competitive and keep costs low. Partners include Online Travel Agencies, Global Distribution Systems, Wholesalers Property Management Systems, Central Reservations Systems, Revenue Management Systems, and Channel and Online Booking Systems.Gain access to bulk discounted pricing on supplies, training and support services."Non-branded independent and boutique lodging is more popular today than ever before," Barnhill said. "As travelers want and expect more during their stays - more authentic experiences, more local culture, and more one-of-a-kind moments - we are seeing a large group of management and ownership companies struggling to meet this demand with the right software. RES360 will help operators meet these demands by enabling them to be more active on digital marketing channels such as their vanity website, meta, social media, SEO, mobile websites and more, to promote their uniqueness. Personalization and rewarding guests for being loyal is key. Hotels that go above and beyond with customer service stand out to travelers."Independent/boutique hotels budgeting for technologies that will drive and support customer relationships in 2018 need RES360," Barnhill said. "This system will customize business experiences and help properties succeed."