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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019


House of Daniel Thwaites Selects Revinate to Power Group-Wide CRM Strategy

Revinate, Inc. 15 January 2019
Now, all the hotels and inns within the House of Daniel Thwaites collective, in addition to the corporate marketing, will use Revinate solutions for data-driven email marketing. With Revinate Marketing Pro, the hospitality company will be able to more effectively drive direct bookings and upsells by easily segmenting its database and sending personalized communications that are proven to drive revenue.The company selected Revinate following a thorough RFP and vetting process, which included five other software companies. Jane Waterworth, Marketing Director at Daniel Thwaites said, "In the end, Revinate was the clear winner for us. In addition to providing all the functionality we needed in a very easy-to-use platform, Revinate has an impressive track record for innovation, which will allow us to stay at the forefront of technology in this ever-changing industry. It was important to us to work with a company that takes the time to focus on their customers and provide a solution for their unique needs.""We are thrilled to welcome Daniel Thwaites to the Revinate family," said Marc Heyneker, Co-Founder and CEO of Revinate. "Everyone who has worked with the Thwaites team during the selection process was struck by their unwavering focus on the guest experience. We are excited to help them turn that passion into revenue with our CRM and guest feedback solutions for hotel groups."About Revinate:Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smarter decisions, resulting in increased direct revenue and guest engagement. The company is backed by leading Silicon Valley investors, including Benchmark Capital, Tenaya Capital, and Sozo Ventures. Headquartered in San Francisco with regional offices in Amsterdam and Singapore, Revinate counts tens of thousands of the world's leading hotels as customers. To learn more, please visit the House of Daniel Thwaites:The House of Daniel Thwaites collective was established in 2018, bringing together hotels and inns owned by Daniel Thwaites. They are a diverse range of properties spread across the UK - from Langdale Chase on the bank of Windermere through to the Golden Lion in the heart of the market town of Settle in Yorkshire. Each of the 20+ properties is individual in style and character but what links them together is superb quality and the warmest of hospitality delivered to every guest who walks through the doors. You can find out more about the properties on the website:

Hotel Tech Report Ranks Beekeeper Among the 'Top 10 Best Places to Work in Hotel Tech 2019'

Beekeeper USA, Inc. 14 January 2019
San Francisco -- Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with.According to the ratings and reviews group, "creating a great work environment is the single biggest determinant of success for any business. Companies that foster great work environments attract the best people and the best people build the best products."Beekeeper was ranked on the following criteria:Work-life balancePersonal development of employeesGender equalityEmployee confidence in the future of the companyValues alignment with the culture of the organizationEmployee engagement and how passionate employees are about the companyGrowth prospects and opportunities for internal advancement"We are elated that our employees consider Beekeeper an outstanding place to work," said Connie Rheams, Beekeeper Vice President Hospitality. "It's fitting that we earned this recognition because Beekeeper was built with the sole purpose of connecting employers and employees through technology. We understand that businesses struggle with employee engagement due to a lack of high-quality, engaging tools for internal communication. Therefore, we built an operational communication platform that ensures employer/employee engagement, makes employees happy, and keeps them wanting to come to work day after day."Beekeeper couldn't develop the best employee app in the industry if it wasn't the best employer in its own right," Rheams said. "Not only do we help hoteliers and their non-desk workers to exchange information, share property updates, and communicate best practices within or across departments in 30 languages, but we use it ourselves as a team app, employee portal, group messaging app, and workforce platform. On behalf of co-founders Cris Grossman, CEO, and Flavio Pfaffhauser, CTO, we want to thank our employees for their recognition of our commitment to making Beekeeper a great place to work, and we commend them for their dedication to improving employer/employee engagement for businesses around the world."The Beekeeper culture is built on the following five principles:BEE Brave -- Every time we fail, we have a new opportunity to learn. Getting it wrong is a great way to find out if what you thought you knew was correct. If we keep learning and moving forward, then we're doing it right.BEE Open -- We are open to new ideas, constructive feedback, and different perspectives. These are the best drivers of innovation; they help us find the best solutions and propel us forward to continually improve.Bring out the Best in Each Other -- We believe in the power, potential, and value of every. single. employee. Especially for our own team here at Beekeeper. It's important to work together, bee positive and inspire each other because we succeed when our team does.Keep IT Simple -- This means not getting lost in processes, hypotheticals, and theories. It means making small changes and trying things out to see if they work before spending more time on a project that might not have the results we expect.BEE Proactive -- By definition, this means influence situations by making things happen rather than waiting and reacting after.Beekeeper is currently looking for bright, bold talent to build and sell the digital workplace of the future. For more information on joining the Beekeeper team, click here.In 2018, Beekeeper was named "Most Innovative Technology of 2018" by Hospitality Technology Next Generation (HTNG); voted "People's Choice" at HITEC Houston 2018 as part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP); and earned the "Most Innovative Hotel Technology" 2018 designation during the Tech Pitch at HX: The Hotel Experience. It was named the 59th Fastest Growing Company in 2018 by SaaS 1000, and raised an additional $13 million in funding as a part of its Series A extension round to invest in hospitality market growth.

FCS Launches 'Club FCS' to Bring Together Industry Leaders in Major Cities Across the World

FCS Computer Systems 14 January 2019
Singapore: Leading hospitality technology platform provider, FCS Computer Systems (FCS), is bringing together the hospitality industry's leaders to provide a platform for innovation, critical thinking, solution sharing, learning and development.Club FCS events will be held in major cities globally, with events planned in Kuala Lumpur, Singapore, New Delhi, New York, Sydney, Dubai and Jakarta in 2019.The first event, which will be held at the Kuala Lumpur Journal Hotelon Thursday 17 January 2019 from 10am until 1pm,with guest speaker Mark Tsujikawa, Enterprise SDN/NFV/IOT Business Director and SDN/NFV/IOT Senior expert at NEC Corp, puts the spotlight on technology trends toward digital transformation."We are very excited to launch Club FCS and deliver leadership keynotes and events that grow a network of global partners and help maintain industry best practices," said Pascale S. Chatelain, Vice-President Global Sales, Marketing and Channels, FCS. "Our first event in Kuala Lumpur is focused on digital transformation, a top priority for hoteliers globally. We are delighted to have Mark Tsujikawafrom NEC Corporation as our keynote speaker at our first Club FCS event and attendees can look forward to an exciting morning of knowledge sharing, professional development and networking", Pascale added.Leveraging 32 years' of global experience, FCS continues to take the lead in developing cutting edge solutions for the hotel industry, by fostering dialogue and the exchange of expert views on the digital transformation of the industry, with the aim to enhance the global hotel guest experience."Club FCS is a place for hospitality, technology and customer service experts to meet, share and learn from each other's knowledge, experience and expertise," Pascale concluded.To join the first ever Club FCS Talk at The Kuala Lumpur Journal Hotel, sign up at

Milestone to Showcase new ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference

Milestone Internet Marketing 14 January 2019
Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City."The Milestone Presence Cloud is a core linchpin of our strategy to be a provider of both award-winning digital marketing software and award-winning digital marketing services," Said Annil Aggarwal, Milestone CEO. "By unifying all the tools that a digital marketer needs to effectively manage a location-based business, we can save our clients hundreds of hours of time wasted due to complex, redundant tools that are often hard to manage," continued Mr. Aggarwal.The Milestone Presence Cloud combines Content Management, Enterprise-grade Schema Management, Voice Search, Social Content Marketing, Reviews Management, Competitive Insights and Digital Marketing Analytics into one cohesive, cloud-based platform. The Presence Cloud leverages an Enterprise-Grade architecture and features a unique "write once, publish anywhere" approach. Milestone clients publish their business information and critical consumer-facing messaging in one central platform and can then publish that information in a schema-rich format across the entire digital spectrum. "The Presence Cloud replaces dozens of individual software components that digital marketers often struggle to manage," said Sathya Krishnamurthy, Vice President of Products at Milestone. "Digital Marketers today struggle with an average of over 20 individual tools, each with a unique user interface, bloated feature set and increasing complexity, creating a recipe for poor information distribution and wasted time," continued Mr. Krishnamurthy. The Presence Cloud solves this challenge with a single, unified platform.At the show, Milestone will also showcase for the first time its new Millstone AIChat - a ChatBot software designed for location-based businesses. Millstone AIChat uses a unique combination of FAQ-powered ChatBot capabilities with a live-agent hand-off feature that allows live agents to pick up chats from the ChatBot when it's not able to answer a question. Milestone AIChat will be available with a services plan designed to allow businesses to continue to teach the ChatBot new answers by tracking unanswered queries or questions handed off to Live Agents."Milestone AIChat continues to showcase our technology leadership in the travel space," said Anil Aggarwal, Milestone CEO. "With most ChatBots there is no concrete plan in place for teaching the system new questions," continued Mr. Aggarwal, "at Milestone we recognize that most location-based businesses need the additional layer of support that Milestone can provide to make the client experience optimal," continued Mr. AggarwalMilestone AIChat and the Milestone Presence Cloud will both be available for demonstration at the HSMAI Digital Marketing Strategy Conference in New York. For more information or to inquire about Milestone's other suite of products and services, contact Milestone at (408) 200-2211 or by visiting

RateGain Announces Launch of DataSure; A new Update for Optima to Ensure upto 99% Data Sufficiency

RateGain 10 January 2019
Commenting on the development, Bhanu Chopra, CEO, RateGain, said, "Today the hospitality industry thrives on volumes of data, and it is becoming more critical than ever to attend to the data quality issues head-on. According to a survey conducted by Gartner in 2018, bad data, today costs an average of 14 million $ per year, and this cost would most likely accelerate as companies increasingly acquire more data and continue to rely on it for their revenue decisions. RateGain is proud to address this issue by coming up with a first-of-its-kind solution that would do the challenging task of data profiling for its clients by running the data through a series of a quality checklist. This will further ensure that our clients are only processing and relying their revenue decisions on the highest quality of data possible"He Added, "We have been investing in our products consistently to maintain optimal levels of Data Accuracy. In April last year, we launched lightning refresh feature in optima that allow hotels to get real-time competitor data in less than 60 seconds. Now, with the announcement of DataSure, our efforts are to eliminate the business risks that the hotels face due to inaccurate data.DataSure would be rolled out to all the existing customers of RateGain in early 2019. With its launch, RateGain becomes the first player in the industry to tackle the issue of data quality.RateGain launched Optima in October 2016, as a solution to provide comprehensive rate-intelligence to hotels by tracking more than 500+ OTAs, meta-search sites, GDS, brand sites & mobile apps and more than 900,000+ rooms type data. In a very short time, Optima has established itself as a market leader, helping hotels across the globe leverage the power of price intelligence and maintain rate parity across all channels.

A hotel's definitive guide to property management systems in 2019

apaleo GmbH 10 January 2019
Switching to a new property management system can feel like a huge, complicated process. The research phase alone can take months, followed by difficult (and confusing) pricing discussions, complex set-ups, and long lead times before going live. But it doesn't need to be this way. To make things a little easier, apaleo has created a comprehensive guide to help hotels navigate the entire PMS landscape.The free guide is meant to save time and arm hoteliers with all the information needed to make an informed buying decision in 2019. It includes:The latest trends and expert opinionsThe core functionalities to look forQuestions hoteliers should ask (and the answers you want to hear)A detailed look at integrationsCost, implementation, and timelinesSuccess and further readingHere's to an uncomplicated buying process in 2019 and beyond.

Runtriz Welcomes New SVP of Sales to Expand North American Market

runtriz 9 January 2019
Sheri has over two decades of travel industry experience in business development, operations, account management, digital marketing, sales strategy, and reseller negotiations in the US, Canada and Mexico. She has held a variety of high profile executive positions with proven success in business development roles representing hotel central reservation solutions for technology leaders such as Sabre Hospitality, Travelclick, Lexington Services and Utell International. Most recently, Sheri has been overseeing the explosive account growth for Sabre Hospitality software solutions for national hotel brands totaling over $30 million. Her strategic expertise spans global distribution, brand call center strategies, and digital marketing strategies with intricate property level integration."My first job out of college was at the legendary Hotel Bel Air which served as a perfect location for the beginning of my love affair with the travel industry and specifically hospitality," explains Sheri. "As soon as I saw a demo of the Runtriz platform, I realized it was best-in-class technology and was convinced I could help hoteliers benefit from this technology. With their impeccable reputation, built on consistent revenue delivery and innovation, Runtriz is a valued partner to hotels of all sizes. I thrive by driving a sales pipeline to deliver top line results and a first-rate customer experience and I look forward to this exciting new opportunity."Runtriz has been experiencing accelerated growth as it continues to focus on amplifying guest experiences. Hotels rely on Runtiz technology to provide guests with frictionless, convenient mobile experiences at every touch point, from ordering food and beverages from within any on-site location, to making appointments or booking reservations, to emailing and texting with hotel staff, to checking-in or out and accessing their hotel rooms via mobile key entry."We are delighted to have Sheri join us with her market expertise, industry connections, sales acumen, and ability to build key relationships," explains David Milili, CEO of Runtriz. "She brings wealth of experience, energy, and passion to a key role in our next stage of expansion."Runtriz delivers a suite of innovative digital and mobile guest experience solutions for more than 2,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information, please visit

OTA Insight Expands Partnership with NH Hotel Group

OTA Insight 9 January 2019
New York and London - One of the world's leading hotel chains is unlocking the power of data intelligence to deliver higher RevPAR. OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced an expanded global partnership with NH Hotel Group across 330 of its hotels throughout Europe, America and Africa. In today's competitive landscape, NH Hotel Group will have an edge with the adoption of Parity Insight in addition to its current reliance on Rate Insight.Parity Insight is OTA Insight's most recently launched product that provides an instantaneous snapshot into parity performance across hotel portfolios, with the added ability to drill down into hotel-level parity issues in real-time. Through an easy-to-use and consolidated dashboard, the innovative tool monitors whether room rates are in parity, cheaper or more expensive across major OTAs and wholesaler OTAs, and allows the users to take instant action to fix the issue.NH Hotel Group will also be utilising OTA Insight's technology to help uncover wholesalers who may be involved in the onward distribution of packaged rates by using the chain-level Parity Manager solution."With the addition of Parity Insight to the suite of tools we currently work with will give us a real competitive edge," said Maite Aguilar, VP Distribution. "Through this expanded partnership, we will be able to leverage OTA Insight's market-leading expertise in data intelligence to help define well-informed distribution strategies and enable a more profitable channel mix across our portfolio of properties."OTA Insight provides the tools to make smarter pricing and distribution decisions and enables hoteliers to manage and track all the relevant factors that can impact demand and revenue. Through the partnership, NH Hotel Group will have access to OTA Insight's next generation parity management solution to help manage and track parity across the NH Hotel Group portfolio to effectively control distribution. This will be in addition to the current capabilities of Rate Insight dashboard whereby all individual NH Hotels have the ability to access all relevant factors impacting demand for their hotel rooms."NH Hotel Group is a longstanding OTA Insight partner and advocate" says Gino Engels, Co-founder and CCO of OTA Insight. "Our team is excited to expand our support with NH Hotel Group with the addition of Parity Insight in its revenue and distribution management arsenal."News of the NH Hotel Group partnership comes on the heels of OTA Insight attaining a significant milestone of 40,000 customers worldwide benefiting from its business intelligence solutions. Additionally, the company recently launched its first Hotel Parity Report, further solidifying their position as a global leader in the hospitality and analytics space.For more information on OTA Insight, please visit OTA InsightOTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloud-based business intelligence solutions including Rate Insight, Parity Insight and Revenue Insight. With live updates, 24/7 support from our customer success team, and a highly-intuitive and customizable dashboard, the OTA Insight platform integrates with other industry tools including hotel property management systems, leading RMS solutions and data benchmarking providers. OTA Insight's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia and India, and supports more than 40,000 properties in 168 countries. Ranked one of 10 "Ones to Watch" in the Sunday Times Tech Track 100, OTA Insight is widely recognized as a leader in hospitality business intelligence.For more information, visit and follow us on Twitter @otainsight.About NH Hotel GroupNH Hotel Group is a consolidated trusted operator and one of the leading urban hotel companies in Europe's business segment with a wide presence in America. Forty years of experience position it as a reference in excellent service and customer care.The Company operates over 350 hotels with almost 55,000 rooms in 28 countries, hosting more than 16 million guests a year across Europe, America and Africa in top destinations such as Berlin, Madrid, Amsterdam, Buenos Aires, Rome, Mexico City, Bogota, Barcelona, and New York.

Volara Integrates with and Supports the Just-Announced Google Assistant Interpreter Mode at Dream Downtown Hotel

Volara 9 January 2019
New York -- Coming on the heels of yesterday's unveiling of Google Assistant Interpreter Mode at the Consumer Electronics Show (CES) in Las Vegas, Volara - the voice hub for the hotel industry - and Dream Hotel Group announce a fully integrated hospitality-grade deployment of Google's live translation technology covering dozens of languages. Complementing Volara's market-leading voice-based conversation-management tools, patent-pending Accuracy Engine, and secure integrations hub available in all Volara solutions, the new technology from Google will greatly improve the quality of interactions between hotel staff and guests from around the world, resulting in better communications and high-value guest service.Dream Downtown is among the first hotels in the world to go LIVE with this technology. When global travelers approach the front desk or Concierge, they can say things like "Hey Google, be my Chinese interpreter" and simultaneous real-time translation will support the guests' needs. Complementing this translation functionality is Volara's software that enables Dream Downtown guests to ask the Google Assistant for hotel information, concierge recommendations, or services - each resulting in seamless, personal, and powerfully-curated responses from the hotel.Volara turns the leading consumer voice assistant solutions into hotel business tools by providing:Cloud-based, real-time, multi-property conversation management toolsPatent Pending Accuracy Engine that ensures guest requests are properly handledSecure integrations with more than 30 leading hotel technologiesDevice setup, provisioning, monitoring and remote managementStaff training and technical support"Google Assistant Interpreter Mode is a perfect accompaniment to Volara's patent-pending Accuracy Engine that leverages data from millions of hotel guest interactions with voice assistants to significantly improve the accuracy of responses provided," said David Berger, Volara CEO. "Our technology has long been helping guests with unique accents and distinct colloquialisms receive voice-automated service when they travel. We are absolutely thrilled by the seamless nature of Volara and Google's technologies working together, and we are delighted that Dream Hotel Group is first to deploy this joint solution.""Google is the leader in multilingual computing, so it's natural that it's voice assistant would be able to support the global clientele staying at Dream Hotels," said Christian Cooper, Dream Hotel Group VP or IT. "By adding two fully integrated Google Hubs running Google Assistant Interpreter at guest check-in and the concierge desk, Dream is showing its commitment to delivering a frictionless experience for global travelers. Volara + Google Assistant Interpreter = a hospitality grade, highly accurate, multilingual voice assistant for Dream Hotels."Set between New York's famed Meatpacking District and Chelsea neighborhood at 355 West 16th Street, Dream Downtown embodies full-service luxury with edgy design, indulgent amenities and a multitude of on-site dining and nightlife venues, including The Beach, a 4,800-square-foot rooftop pool scene with Manhattan's only sand beach. Inspired by modern artist Anish Kapoor's Sky Mirror, the building's stainless-steel exterior and porthole windows reflect a storied maritime past. The hotel's 315 loft-style guestrooms and suites were designed to evoke an industrial-chic aesthetic, capturing the essence of downtown art legend Andy Warhol's Factory. Revamped in 2015, the two-story GuestHouse suite features a 2,500 sq. ft. garden terrace, glass-bottom Jacuzzi and exclusive VIP guest amenities. The hotel is also home to upscale Mexican restaurant Bodega Negra, California-inspired Natura Cafe and soon-to-open Beijing-style restaurant Phillipe Downtown, as well as exclusive nightlife venues PH-D Rooftop Lounge and Electric Room. IGK Salon and a rotating art gallery spotlighting emerging local artists complete the unrivaled hotel experience.Beyond the front desk, Volara provides an array of in-guest-room voice assistant solutions which are integrated into the leading hotel IPTV Solutions, Room Controls, Work Order Management Systems, and more.About VolaraVolara is THE provider of custom voice-based solutions for the hospitality industry. It's the only provider of voice-based solutions to the hospitality industry with the Alexa for Business Service Delivery Designation from Amazon and is a launch partner of Alexa for Hospitality. Volara's proprietary software creates a hotel business tool atop the leading smart speakers and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience that creates personal and remarkable engagement with brands. Volara is the largest manager of Alexa devices in the enterprise today and over a million people have used voiced-based solutions powered by Volara. To learn more about Volara, visit Dream Hotel GroupDream Hotel Group is a hotel brand and management company with a rich, 30-year history of managing properties in some of the world's most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels brands, Dream Hotel Group encompasses three business lines: Proprietary Brands, Hotel Management and Dining & Nightlife. The Company is committed to the philosophy that forward-thinking design, service and guest experiences should be available across market segments. Dream Hotel Group is dedicated to offering travelers an authentic connection to their chosen destination through a truly original approach. For more information, please visit and follow @dreamhotelgroup on Twitter.About Dream Hotels Dream Hotels are individually curated properties that together comprise a unique narrative. The brand is underwritten by a design philosophy that is both surreal and contemporarily chic. Located in the United States and abroad, the design of each property is informed by its locale and taken to Dream status by a pool of world-renowned architects and interior designers. The result is a stay experience well-suited to the discerning traveler who seeks comfort in a truly cosmopolitan atmosphere.

NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

ALICE 9 January 2019
PUNTA NIZUC, Cancun, Mexico, - NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offerings.Part of the Brisas Group, NIZUC Resort & Spa is one of Mexico's most sought-after destinations. The implementation of ALICE allows all staff members to fulfill the hotel's mission to offer a highly customized level of service and maintain the satisfaction and loyalty of each and every guest."ALICE has helped us change the way we communicate, giving us the opportunity to improve our service, and, of course, to turn around our performance on the guest experience at the hotel," said Victor Reyes, NIZUC Resort & Spa's Director of IT.Before ALICE, NIZUC Resort & Spa used walkie-talkies and spreadsheets to handle guest and staff requests. However, this meant management did not have any insight into what was happening on the property in real-time. Upgrading all departments to ALICE has made an immediate improvement on staff alignment and accountability, "It is incredible to see how employees now use the phrase 'Ya subsite tu ALICE?' meaning 'Did you submit your request through ALICE?' If not, team members will encourage others to submit tickets," highlights Reyes.Reyes states that the impact of using ALICE over the past year has been evident, "Not only has ALICE improved our staff communication and accountability, ALICE helped us to achieve an important award - the AAA 5 Diamond Award - and after using ALICE for less than 8 months, our TripAdvisor rating went from #5 to #2."NIZUC is a member of Preferred Hotels & Resorts and is the flagship property of Las Brisas Hotel Collection's elite luxury resort line called NIZUC Resorts & Spa brand.For further information on NIZUC Resort & Spa, visit the website at Oliveira - Public Relations Manager: NIZUC Resort & Spa ( - Once a base station for Mayan astronomers and later a presidential retreat for world leaders, NIZUC Resort & Spa, which opened in March 2013, offers a 29-acre exclusive beachfront escape just fifteen minutes away from the Cancun Airport. Numerous artistic talents collaborated to create a destination that fuses a uniquely modern sensibility with an authentic Mayan ethos - a perfect blend of site-specific architecture and design that is evident throughout the property's 274 suites and villas, as well as its meticulously appointed public areas. The resort's extensive collection of amenities boasts multiple pools, a stunning 30,000 square-foot ESPA facility with dedicated hydrotherapy rooms, as well as six world-class restaurants. NIZUC has two secluded white sand beaches with on-site water sports, and is surrounded by the region's natural wonderings, archaeological sites and amazing attractions including the world's first Underwater Art Museum.

Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

INTELITY 9 January 2019
Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property."We are excited about this partnership that combines our AssureID technology with Intelity's mobile check-in and mobile key delivery. This will enhance the guest experience at hotels worldwide and illustrates how we serve to reduce consumer friction and fraud simultaneously," said Acuant President and CEO Yossi Zekri.Acuant's AssureID provides instant ID authentication and verification through Intelity's mobile guest apps, as well as the mobile SDK. Guests will be able to submit their ID for verification during remote check-in, and, upon confirming their identity, activate their mobile key, upgrade rooms, and further simplify the check-in process for front desk staff."At Intelity, we make it our priority to improve the guest experience for our hotel partners. Friction at the front desk and delays at check-in remain ongoing pain points for guests and hotel operators alike," said Intelity CEO Robert Stevenson. "With our platform's extensive suite of mobile capabilities and Acuant's ID verification platform, we are one step closer to a fully tracked, optimized and automated check-in process."For more information on the integration between Intelity and Acuant, please visit AcuantAcuant's patented intelligent data capture, advanced document authentication and identity verification technologies provide a comprehensive suite of solutions. Utilizing proprietary technology and the industry's largest document library, Acuant verifies identity credentials issued from over 100 countries and transforms data into useful and insightful information to optimize company workflows.A multi-platform solution, Acuant empowers businesses globally by giving them the freedom to work on any device, in the cloud or locally. Acuant solutions easily integrate into any environment; customers include start-ups, Fortune 500 and FTSE 350 organizations in the financial services, healthcare, automotive, hospitality and security sectors. For more information, please visit

Hotel Technology Pioneer Brad More Joins Hapi as Chief Architect

HAPI 8 January 2019
Orlando, FL - Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data integration challenges, announced today the appointment of Brad More as Chief Architect for the company. More is a seasoned industry leader with a profound knowledge of hospitality technology and innovation developed over more than two decades. In his new role as Chief Architect for Hapi, he will be responsible for designing and implementing client solution architecture that best leverages Hapi's unique integration and data management capabilities, while engaging internally to further broaden the Hapi platform's functionality, flexibility, and robustness.At the start of his career, More was a Naval Aviator who successfully pivoted to technology and software development in the late '90s, joining Micros Systems Inc. as Development Director. He's been credited as an industry pioneer, having created the first full two-way reservation interface between a hotel CRS and PMS. More has had myriad other successes throughout his career, including founding and serving as CEO of Theodatus LLC, which he later successfully exited with the sale to He also co-founded Atri Leo LLC, a boutique software development company focused on practical application of technology for the hospitality industry. Most recently, he served as Senior Principal Solution Architect for Infor, where he managed the integration assets and efforts on one of the company's largest single engagements.In addition to his success in the hotel technology vendor sector, More has also served on the hotelier side, where he was the Director of Application Development for Hyatt Hotels Corporation."Brad is a true icon in the world of hospitality technology and we are honored to have someone with his incredible experience and expertise as the newest member of the Hapi team," said Nikolai Balba, CTO for of Data Travel LLC, the developer of the Hapi platform. "2019 will be a critical year for the company as we continue to refine the solution to help solve the industry's most complex challenges, and Brad will play a key role in the success of those efforts."Based in Naples, Florida, More earned a Bachelor of Science in Engineering from the United States Naval Academy and a Master of Business Administration specializing in Aviation from Embry-Riddle Aeronautical University. He currently holds AWS Certifications as a Solutions Architect, DevOps Engineer, Developer, SysOps Administrator and Cloud Practitioner. To learn more about the Hapi data streaming and integration platform, please visit

Moda Has Arrived

Bittel Americas 8 January 2019
San Jose, Calif. -- Bittel Americas announces initial customer deliveries of MODA. MODA, designed by Jacob Jensen, is Bittel's next generation ALL-IN-ONE guest room solution. MODA combines traditional nightstand devices including Bluetooth Audio, Alarm Clock, and mobile device charging into a stylish new design."We have just delivered and installed several significant projects and initial feedback is very positive," says Bittel's CEO Joe Zhang. "At a diameter of fewer than 5 inches, MODA's stackable configuration reduces nightstand space by a serious amount while providing significant guest functionality.""MODA's stack also includes the guest room phone," says CEO Joe Zhang"Equally exciting is MODA's technology roadmap. DECT and SIP modules are soon to be available rounding out MODA's telephony configuration and we are in initial testing of our Alexa ready technology" CEO Joe Zhang restates that each of MODA's modules contains Bittel's VR1 technology making MODA Voice Ready. "We are now testing our Alexa compatible features and we have a number of technology initiatives in the pipeline"For a demo or more information on MODA please visit Bittel's website or email Bittel at sales@bittelamericas.comHow do you Your In-Room Components Stack Up?The base component of MODA is its Charging module; it is this module that powers the entire"stack" of smart devices. The Charging module features two USB ports and one USB-C port. Guest use convenient, magnetically attached cables to charge their devices. Wireless charging is an optional feature. Hoteliers can then build onto this Charging module with one or ALL of the following components.Alarm Clock Module- MODA's TRU-TIME technology insures the clock time is correct today...tomorrow...always, improving the guest experience and reducing housekeeping effort. It also included an auto-dimming feature with an ambient light sensor and an easy-to-set single day alarm with a 10-minute duration.Speakerphone Module - MODA's high-performance speakerphone and four guest-service buttons enables the guest to easily reach hotel services. Optional corded or cordless handset supplements MODA's speakerphone.Bluetooth Speaker Module- NFC enabled and features high- performance soundCasting Module- MODA offers a wired casting option to Apple and Samsung devices or wireless casting to all devicesVoice Recognition Module- All MODA modules are "Voice Ready" and designed to work with the voice recognition technology."We thought of everything when designing MODA; it's attractive, adaptable, and affordable," Zhang said. "There is not much more today's owners and operators ask for...but just in case they do, MODA is future proof and can be upgraded to meet future technology requirements."For a demo of MODA, pre-schedule an appointment with Mitch Heinlein by emailing For more information on Bittel's full line of in-room equipment options, visit bittelamericas.comAbout BittelBittel is a rapidly-growing provider of smart devices for hotel guestrooms that provide mobile charging, casting, calling and streaming services to today's modern travelers. Bittel products are known for their reliability and groundbreaking designs and are installed in thousands of hotels around the world. Headquartered in Rizhao, China, Bittel's North American operations are based in San Jose, California. Please visit us at

Kiawah Island Golf Resort Enhances Guest Experience While Increasing Bookings Revenue with Agilysys rGuest Book

Agilysys 8 January 2019
Alpharetta, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Kiawah Island Golf Resort has implemented Agilysys' new online reservations solution, rGuest Book. The resort chose the new booking solution to offer new and returning guests a user-friendly and effortless reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort more than tripled their bookings.The luxurious Kiawah Island Golf Resort offers unforgettable experiences for its guests in historic Charleston, SC., with more than 500 villas and 2,700 guest rooms. Demand for the villa properties continues to grow, and instead of having guests call resort staff to book, the leadership team selected Agilysys rGuest Book as its reservations solution to streamline the booking process. With real-time villa and room features, amenities and availability, Kiawah Island Golf Resort now has a more comprehensive view of its occupancy and availability. The new solution also helps boost the overall value of the properties by promoting and selling every single guest room."The Agilysys team members were not only easy to work with, but also got us into deployment within three weeks," said Villa Resort General Manager Missy Wurthmann. "Their team was accommodating, always available to us and made every effort to solve our challenges at every step. With over 500 villa properties and 2,700 rooms, being able to see the room features, amenities and appearance is making a positive difference in continuing to increase our bookings."rGuest Book is a commission-free, easy-to-use reservation system designed to move guests effortlessly through the online booking process. Real-time room availability allows resorts to increase occupancy rates, while seamless integration with the Agilysys' property management system enables seamless guest service and operational management."Every resort is unique, and a customer-facing reservations tool should reflect that," said Don DeMarinis, senior vice president of sales at Agilysys. "rGuest Book represents yet another product offering from Agilysys that helps resorts like Kiawah provide exceptional experiences across the guest journey. We are happy to be a part of their success. With seamless integration to the PMS and greater convenience for prospective and returning guests, along with an appealing presentation of all the villa choices and amenities available, the resort can manage their bookings easily and generate more revenue."Where unspoiled nature sets the stage for gracious luxury living, Kiawah Island Golf Resort provides the finest comforts of home whether guests are looking for golf getaways or family vacations. Lavish accommodations, amenities and a variety of entertainment options amid a beautiful natural environment make Kiawah an unforgettable destination.

Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting

Go Moment 8 January 2019
Go Moment, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool.Facilitated by the implementation of Go Moment's smartconcierge solution, Ivy, these cutting-edge business intelligence and analytics capabilities give hoteliers unprecedented visibility into guest engagement and communications at scale. Hoteliers get an immediate snapshot of guest issues, which then influences hotel operations and evolves the guest experience by proactively reducing unanticipated or unaddressed guest service concerns. Go Moment's robust Ivy Analytics provides insights on the combined productivity of the hotel staff plus Ivy. One Go Moment client, for instance, could see that Ivy had saved its staff 900 hours in the last year, with Ivy's response time averaging 0.1 seconds.Go Moment's new data platform enhancements enable hotel group executives to review their analytics on a per-property basis, viewing success benchmarks and trends over time. These metrics can then be compared against other properties or in relation to a competitive set of other hotels. The top three features of Go Moment's new real-time analytics that hotels use to drive success are:Response time by all staff, with Ivy included -- This powerful benchmark also reveals consistency in service. Top-performing hotels with Ivy have a two-minute or less resolution time, improving guest engagement rates and raising guest satisfactionReal time guest sentiment and campaign activity - Hoteliers can better grasp the impact of service delivery on guest satisfaction. This conversion datapoint looks at guest feedback at mid-stay, and how many guests look to write positive reviews.Resolutions of guest issues by staff versus resolutions by Ivy -- This metric reveals Ivy's multiplication factor relative to hotel staff communications. Go Moment offers custom improvements to the smartconcierge AI-driven responses to further enhance Ivy responses and automation rates over time.Other analytics include total outgoing and incoming messages, number of times guests are successfully reached, total unique guest responses, engagement rate, and average staff resolution time per user and as detailed as hotel staff person by name. Staff using Ivy were measured to be 8% more engaged per year."Go Moment continues to rapidly develop based on feedback from our clients, partners, and industry leaders in order to deliver world-class business intelligence and analytical insights to hoteliers," said Go Moment CEO Raj Singh. "We are thrilled to be the exclusive provider of real-time analytics that enable hotel management to better measure and control the entire guest experience. We commit to providing hoteliers innovative, easy to use solutions that lead to fast improvement of the guest experience and loyalty. We look to constantly raise the bar and be a vehicle to bring the innovative hotelier's ideas to life."Later this year, Go Moment will announce exciting new expansions to its AI product suite, which will also contain powerful business intelligence, new booking revenue opportunities, and guest sentiment insights.To learn more about Ivy and Go Moment, visit

OpenKey Projects Issuance of 100,000 Mobile Keys Monthly

OpenKey 8 January 2019
DALLAS - OpenKey, the industry standard for universal mobile key in hotels, expects to build on an impressive 2018 performance by reaching a key milestone in 2019. Following a 970 percent increase in keys issued among OpenKey client hotels last year, OpenKey is projecting performance to reach 100,000 mobile keys a month in 2019.An OpenKey survey, Guest Expectations for Hotel Tech in 2019, identified that technology will play a major role in the overall guest experience this year. Particularly, it found that 54 percent of hotel guests now expect mobile keyless entry. Given the convenience of having secure room keys directly on their smartphone devices, as well as the time it saves guests during check-in and check-out, this finding is in line with other research conducted in the hospitality industry. As more hotel properties seek ways to improve the guest stay experience, mobile key technology is a simple and cost-effective choice for 2019."We are excited about the year ahead and the opportunity to accelerate our mission of revolutionizing room access in hotels. In 2018 we took major steps to build a stronger foundation for the path ahead that will allow us to make our technology more widely available. We augmented our strategic partnerships with leading property management system providers, industry organizations and are collaborating with new hotel portfolios, brands and properties all around the world," said TJ Person, OpenKey CEO.One of the company's 2018 innovations included the development of Automated Mobile Key Delivery. The innovative feature integrates with a PMS to issue a secure encrypted mobile key to a guest's smartphone immediately upon hotel check-in. OpenKey's proprietary technology makes the back-end delivery of mobile keys even faster and more efficient for hoteliers."The factors driving hoteliers to embrace keyless entry are simple: it's efficient and it delivers cost-saving benefits while improving the guest experience and their carbon footprint," commented Brian Shedd, Vice President of Sales and Marketing for OpenKey. "Research shows that 48 percent of hotels are investing or plan to invest in mobile check-in and out. Given the industry trends, we expect that number to grow in 2019. With the overwhelming benefits of mobile key, plastic keycards will soon be a thing of the past."In addition to providing the most secure form of room access, the OpenKey app allows hotel guests to check-in and out remotely, receive room assignments in advance, get directions to and from the hotel, receive hotel Wi-Fi access information and much more. OpenKey also uniquely offers key sharing, a major app innovation where the main hotel guest can digitally share their mobile key with other guests without ever having to visit the front desk.OpenKey can be found in 50 countries on six continents with primary offices in Plano, Texas and Shanghai, China. The innovative key technology works with 90 percent of all digital hotel locks and is both user-friendly and affordable. To learn more about OpenKey, visit

SiteMinder partners with RoomIt by CWT on modern alternative to traditional corporate travel distribution

SiteMinder 8 January 2019
SiteMinder, the global hotel industry's leading guest acquisition platform, today announces a pioneering partnership with RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. The partnership will provide a modern alternative to the traditional corporate travel distribution chain by offering eligible SiteMinder hotel customers direct access to a travel management company's clients for the first time.Under the agreement, RoomIt will create a connection to SiteMinder's platform so hotel users can offer their best available rates, corporate negotiated rates, consortia rates and any promotional rates directly to RoomIt travellers under CWT's umbrella of multi-billion-dollar corporate travel programs. The direct connection serves as an alternative means of rate distribution to RoomIt for accommodation providers seeking value and that meet certain business traveller criteria.SiteMinder's managing director, Mike Ford, says, "The hotel industry is witnessing an unprecedented rise of direct connections, be that to guests or, now, a travel management company. This partnership is about rewriting the rules to provide hotels choice as they look to tap into the booming corporate travel market.""RoomIt is committed to connecting hotels to business travellers and business travellers to the right rooms," says Yon Abad, Vice President Suppliers at RoomIt by CWT. "We are pleased to fulfil this commitment together with SiteMinder, a globally premier guest acquisition platform. Hotels want more rooms booked and business travellers want more choice; it's a win-win."The higher-rated, shorter-lead business traveller opens up a highly-lucrative market for hotels. According to Phocuswright research, corporate travellers have greater demand for ancillaries and interest in paying for more than standard hotel products, including late checkout or early check-in.The connection is being piloted to SiteMinder's hotel enterprise customers in the UK and Italy, and expected to be offered to other SiteMinder hotel customers globally later this year. To be eligible, the properties of hotel groups and chains must currently be centrally located in a business travel destination, have more than 10 rooms, and provide amenities and services that cater for business travellers, including last room availability, in-room Wifi and same-day cancellations.About SiteMinderIn an age of rising choice and accessibility for curious travellers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry's leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It's this central role that has earned SiteMinder the trust of more than 30,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over US$35 billion in revenue for hotels each year. For more information, visit RoomIt by CWTRoomIt by CWT is the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. Every day we match travellers with the right room at the right rate, and every minute we book over 30 hotel rooms. We also provide travellers with the amenities and loyalty programs they want; while helping organisations control their budget and improve travel oversight. Follow us on LinkedIn.About Carlson Wagonlit TravelCompanies and governments rely on us to keep their people connected. We provide their travellers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travellers to fill more than 260 Boeing 787s and 100,000 hotel rooms - and handle 105 events. We operate in around 150 countries, and in 2017 posted a total transaction volume of more than US$23 billion. Follow us on Twitter, Facebook and LinkedIn.

Travel Tripper Releases the First ADA Monitoring Platform for Hotels

Travel Tripper 7 January 2019
NEW YORK -- Travel Tripper, an award-winning digital agency and leader in hotel e-commerce, has released the first Americans with Disabilities Act (ADA) Monitoring Platform made specifically for hotels. This groundbreaking new platform offers a proactive approach to the increasing threat of ADA website lawsuits in the hotel industry, allowing hoteliers and their web service providers to address website accessibility issues and mitigate the risk of ADA compliance lawsuits.The first of its kind in the hotel industry, Travel Tripper's ADA Monitoring Platform actively audits hotel websites according to WCAG 2.1 AA-Level standards and automatically alerts property teams if a technical violation is found. Upon recognizing an ADA violation, the platform sends regular notifications to account users until the issue is fixed. These notifications can be customized, allowing users to alert additional third parties, such as web service providers."The goal is to head off ADA compliance lawsuits. With our platform, we can discover ADA issues in real-time," says John Burkhard, Web Development Manager at Travel Tripper. "It's this type of functionality that makes the Travel Tripper ADA Monitoring Platform an essential tool for hoteliers looking for efficient and effective solutions in the realm of ADA web compliance."Because many ADA website lawsuits focus not only on technical compliance related to assistive web technologies, but also the omission of ADA content as it relates to property accessibility, Travel Tripper includes content audits and content rewrites as part of the initial setup of its monitoring platform. To do so, the Travel Tripper team works with the property to create comprehensive site content about physical accessibility at the hotel as well as the legal documentation required by the ADA."Our key goal is to mitigate risk for hoteliers, and that means being proactive in every facet of ADA website compliance," says Nate Lane, Senior Director of Digital Platforms. "The fact of the matter is that technical compliance alone is not enough. Proper ADA content audits ensure there are no surprises when guests with disabilities stay at a hotel property."Although the platform was developed to catch ADA website violations before they reach the courts, due to the gray area in ADA legislation it is unlikely ADA lawsuits will stop completely, regardless of the compliance level achieved. For that reason, the Travel Tripper ADA Monitoring Platform also provides the proper documentation for hoteliers and their lawyers in the midst of an ADA lawsuit. The data available in the platform assists legal teams in providing compliance by showing awareness, action, and resolution of compliance violations, which is a typical outcome of lawsuit mitigation. For example, regular audits are time stamped and archived for future reference, while real-time compliance statuses are tracked in a linear graphical form, and development worklogs are available as compliance violations are resolved."We assist hoteliers' legal teams by giving them everything they need when responding to an ADA website compliance lawsuit," says Lane. "In our experience, detailed records and documentation of active and ongoing compliance are pieced together in hindsight and often incomplete. Our goal was to make the collection of this information fully automated and easily available."Since its launch in 2016, Travel Tripper's Digital Agency has provided ADA compliance solutions to more than 200 hotels. Today, Travel Tripper's ADA Monitoring Platform takes the digital agency's innovative mindset to a new level by expanding ADA services to any hotel in the digital space. The platform is available to any hotel or accommodation property, independent of existing web agency or web service agreements.For more information on Travel Tripper's ADA Monitoring Platform and ADA services, please check out this page and join us on January 15 at 2:00 pm EST / 11:00 am PST for our webinar, "ADA Website Compliance for Hotels," in which Nate Lane and John Burkhard will demo the Travel Tripper ADA Compliance Monitoring Platform, as well as answer any questions related to website accessibility compliance. To secure your spot, please RSVP here.

"The Hotel Yearbook" acquired by HospitalityNet sister company WIWIH AG

Hotel Yearbook 27 December 2018
The Hotel Yearbook, a family of publications focused on hotel industry trends and foresight, has been wholly acquired by WIWIH AG, which was the previous owner of a 50% stake. Four special editions are in preparation now and will be published in the spring of 2019, as planned.WIWIH AG, a sister company of the No. 1 industry portal HospitalityNet, has acquired the remaining 50% stake in the Swiss-based Hotel Yearbook, making it the sole owner of the publication. It had previously been published as a partnership with Lausanne-based Wade and Company SA, the firm that created the publication in 2007.Henri Roelings, owner and Managing Director of WIWIH, said, "We're very happy to carry on with this prestigious publication. Since it first came out over a decade ago, The Hotel Yearbook has published hundreds of articles written by knowledgeable and highly respected opinion leaders in the hotel industry, from about 50 different countries, each one addressing an upcoming trend or development affecting the future of the business. Thanks to its focus on such insider insights, it has provided valuable opinion and information from the very beginning."Conceived as a forward-looking annual, The Hotel Yearbook was the original brainchild of Woody Wade, who launched the publication jointly with the Ecole hoteliere de Lausanne and Burba Hotel Network. As its editor, he gathered thought pieces contributed by a wide range of industry leaders, each one writing about observations, ideas, and expectations for the year ahead from their unique perspective. When the three-way founding partnership ended, Wade teamed up with Roelings, who provided the impetus to transform the yearbook from a once-a-year publication into an entire family of special editions focusing on such areas as technology, digital marketing, and sustainability. The publications also moved online and became available free of charge."When Henri became co-publisher, he saw the need to change to a digital business model," explained Woody Wade. "Thanks to this transformation, and the wide reach of Henri's HospitalityNet and HSyndicate networks, the readership of The Hotel Yearbook is now in the hundreds of thousands worldwide. It's become a must-read as it presents the opinions of very experienced professionals from every part of the global hotel industry."After helming some 30 editions over the past twelve years, Wade decided to step back from publishing to focus on his scenario planning practice. "I have always been interested in helping companies foresee future developments that could affect them," he said. "The Hotel Yearbook and my scenario generation workshops were always a good fit, and now my focus will be on the scenarios rather than the publications."Roelings affirmed that for the year 2019, the three Hotel Yearbook special editions currently in the pipeline will be published on schedule, focusing on Sustainable Hospitality (March), Digital Marketing (April), and Technology (April). "Each of these special editions has a very well networked, high-profile Guest Editor, a concept we started a couple of years ago. 'Sustainability' is being led by Prof. Willy Legrand of IUBH in Bad Honnef; 'Digital Marketing' by Martin Soler of Soler & Associates in Spain, and 'Technology' by Prof. Ian Millar at EHL. Woody Wade has agreed to stay on in his function as editor for these four editions."The Hotel Yearbook has also been actively supported by the Hospitality Financial and Technology Professionals (HFTP), based in Austin, Texas. Frank Wolfe, CEO of HFTP, said of the new ownership arrangement: "Henri and Woody have done a fantastic job of creating a very readable magazine which became an excellent platform for opinion leaders to share their insights with industry professionals all over the globe. As Henri takes over, we are looking forward to working with him and helping The Hotel Yearbook attain new goals and dimensions."

SAI, Mediafolio, and eHotelier Partner to Create a Targeted In-App Learning Experience

Systems Associates, Inc. 19 December 2018
This partnership combines each company's expert knowledge to create a simple and integrated training solution for hotel operations teams. The combined back-of-house solution provides hotel staff with tools to follow standard operating procedures to deliver a quality, consistent product experience to guests. "When onboarding new staff members, equipping users with useful information through an effective training method is a fundamental element to their success. Our goal is to improve the user experience by providing convenient access to the right information. With this integration, employee training becomes quicker; enabling staff to serve guests with their best foot forward," said Matthew Stephens, President of eHotelier.These integrated systems will help employees of all departments onboard quicker, especially housekeeping and engineering. Having this resource handy may also aid new or outsourced housekeeping teams in deciphering how employees should complete services based on the different brand standards at each hotel. Instead of having a supervisor or experienced housekeeper repeatedly train new employees on the specifics of rooms and services, like placement of amenities, or how a certain hotel brand readies a room, eHotelier and SingleStep can populate property-specific information from within SAI's PerfectRoom App. The PerfectRoom App, a module of SynergyMMS specifically designed for Housekeeping teams to boost productivity, allows guest room attendants to view their next assignment and process rooms in real-time based on priority."Hoteliers need to empower their staff with resources that help them perform their job better and consistently," said John Clark, SynergyMMS Vice President. "We are excited to have a tool that combines productivity and quality assurance in a single easy-to-use platform. This is the best way to get more value from labor. By improving training quality and effectiveness during onboarding, hotel teams can spend more time boosting the guest experience."With SingleStep's enhanced learning tools and eHotelier's industry-specific content, both available directly in SynergyMMS Apps, onboarding processes can take less time without losing effectiveness. "This complete guided solution creates a better overall user experience. There is no need to install, test, and deploy a second application; all three products are available from within the SynergyMMS platform," said Matt Kowalczyk, President of Mediafolio Technologies, referring to the seamless integration between the systems, "Users will never have to leave the app to get property-specific information, thus creating a more efficient way of training and continued learning." The combination will also act as a help reference for users. "How-to" videos and step-by-step written content are available immediately to explain how to carry out duties based on criteria provided by management.About Mediafolio TechnologiesMediafolio Technologies, Inc, founded in Seattle, Washington, in 2013, developed a robust internet platform displays intelligent control software for stadiums, 911 dispatch centers, corporate theaters, and most recently for its flagship platform, SingleStep, deployed in hotels worldwide. SingleStep is the only intelligent training platform that uses context to deliver timely, incremental content to workforces to provide more consistent, on-brand services while spending less time learning directly from supervisors. Visit to learn more.About is the world's largest online hospitality portal, currently serving over 200,000 hospitality professionals from 196 countries around the globe. eHotelier provides professional development resources to industry professionals through online learning, career development, reference materials and collaboration. eHotelier uses learning materials created by world-renowned associations and institutions and courses specifically created under the guidance and endorsement of leading industry educators. By learning from any mobile or web device worldwide and with currently over 130 courses available, users can unlock full potential in their hospitality career. Industry leaders are relying on eHotelier to grow their careers, their teams and their businesses. Visit to learn more.About Systems Associates Inc. Systems Associates Inc. is a developer of software and hardware solutions for Maintenance and Energy Management in the hospitality, education, government, commercial real estate, and retail markets. Operating in the cloud, these enterprise solutions give customers global access to innovative technologies. SynergyMMS improves the condition of a property by creating "synergy" between the various departments involved in the maintenance process thereby increasing the productivity of staff and the longevity of assets. With over 30+ years of quality relationships, SAI's experience and portfolio is an excellent resource for hospitality clients globally. For more information on SAI and/or its CONTROLIQ and SynergyMMS solutions, visit,, and respectively.

HRS (Hospitality & Retail Systems) cements expansion in the APAC region by opening new Regional Headquarters

HRS (Hospitality & Retail Systems) 19 December 2018
The official office opening ceremony took place on 5th December. Founder and CEO of the company, Joanne Vaughan, together with HRS Managing Director Slava Ovchinnikov, joined the celebrations and wished the APAC team good luck.Steven Lee, HRS Director of Operations in APAC, stated; "In the coming few months, we expect to keep adding to our workforce, and continue with our goal of building a world-class service delivery organization for the hospitality and retail industries".Over the past year the HRS Asia Pacific region has extended its reach to 16 countries, employing over 70 new staff. Founded in 1990, HRS has more than 3000 customers located in 60 countries worldwide. All of these customers are given access to first class IT solutions and the unique customer service that only HRS can provide.

Whitehall to be the First Voice-Enabled Senior Living Community

Volara 18 December 2018
Whitehall at Lady's Island, a new project of Whitehall Development Group & Phoenix Senior Living, will be the first senior living community in the world to bring the power of voice into its residences. The solution provided by Volara - the voice hub for the hospitality industry - is managing automated voice interactions with guests at luxury hotels across the country today. While health care is central to senior living communities, just as important is quality of life -- which includes providing activities and community that enhances residency. The new solution will enhance the resident experience with interactions like:"Alexa, what time does Yoga start today?""Alexa, can you recommend a place for dinner with friends?""Alexa, can you find something for my grandkids to do today?""Alexa, can you ask the nurse to stop by?""We're thrilled to announce our partnership with Volara and the deployment of Amazon's Alexa into our properties," said Thomas Schipper, Managing Partner of Whitehall Development Group. "Making sure our residents are inspired and engaged during their time with us is our top priority. Providing a senior living solution is not just about brick and mortar. It's about building a community and improving quality of life. Our collaboration with Volara is enabling us to achieve this objective.""Volara is proud to be partnering with Whitehall Development Group to bring voice-enabled experiences to the residents of Whitehall," said David Berger, CEO of Volara. "Alexa provides a natural and frictionless interface that can improve the quality of life for all who use it."About Whitehall Development Group Whitehall Development Group focuses on senior living in secondary markets throughout the Southeast. The Group also develops commercial, multi-family, residential, or other projects that complement their senior living developments. The Group's partners have three decades of experience in operations, development, & ownership of businesses & real estate in healthcare, senior living, & other industries.About Whitehall at Lady's IslandWhitehall at Lady's Island is a 95 Unit independent living project nestled on the banks of the Beaufort River with expansive 270-degree water views and is an 800-yard walk over Woods Memorial Bridge to downtown Beaufort. The project is part of a mix-use "live, work, play" community that blends residential, retail, and office with independent living.

Beekeeper Reflects on its Landmark Accomplishments in 2018; New Year Looking Equally as Promising

Beekeeper USA, Inc. 18 December 2018
San Francisco, Dec. 18, 2018 -- When you've had a banner year like Beekeeper, it's difficult to see it end. Looking back on 2018, the leading communication and employee operations platform company is seeing an impressive list of accomplishments, yet it is even more excited for what is coming in 2019. Beekeeper is one of the most talked about and recognized technology providers today due to its ability to digitize hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper is helping hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages.Here are just a few Beekeeper highlights from 2018:Beekeeper was named "Most Innovative Technology of 2018" by Hospitality Technology Next Generation (HTNG); voted "People's Choice" at HITEC Houston as part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP); and earned the "Most Innovative Hotel Technology" designation during the Tech Pitch at HX: The Hotel Experience.Beekeeper executives spoke at the following industry events: The Americas Lodging Investment Summit (ALIS), Asian American Hotel Owners Association Convention & Trade Show, Boutique Hotel Investment Conference, HITEC Amsterdam and Houston, HR in Hospitality, HT-NEXT, HX: The Hotel Experience, and New York University International Hospitality Industry Investment Conference.Beekeeper was named the 59th Fastest Growing Company by SaaS 1000.1 Hotels, SIXTY Hotels, the iconic Watergate Hotel, Feather Falls Casino, Lodge & Brewing Co., and InterContinental Miami hotel chose Beekeeper to communicate more effectively with its employees.Beekeeper raised an additional $13 million in funding as a part of its Series A extension round to invest in hospitality market growth.Beekeeper became GDPR compliant and achieved ISO 27001 Certification to protect intellectual property, employee details, and information entrusted to Beekeeper by third parties. ISO certifies that Beekeeper's product and services will reduce its customers' risk significantly in the digital workplace.Beekeeper added the following companies to its growing Marketplace: ADP, BambooHR, Gustaf, Microsoft Azure, Mirus, Swisscom eAlarm, UltiPro and Workday. The company also partnered with Hapi, a disruptive data streaming, integration and enrichment platform at HITEC to create the #BeeHapiBus.Beekeeper hired Connie Rheams, named one of the most influential women in hospitality technology by HFTP, to serve as the new Vice President, Hospitality.Beekeeper continued its Bee School webinar series that brings knowledge on workplace dynamics and behavior out from behind the paywall of an MBA certificate, ensuring that managers in non-desk industries can lead their teams to unprecedented success. The series was taught by Best-Selling Author and Employee Engagement Expert Jill Christensen. The company also hosted an Employee Engagement webinar with ALICE, a hotel operations platform that manages staff work and guest communications across departments."2018 was a banner year for Beekeeper," Rheams said. "It will be difficult to top these successes, but programs and partnerships are already underway that will make 2019 even more momentous. We will continue to drive innovation through technology and look for new opportunities to help hotel companies empower their organizations and deliver personalized end-customer experiences. Earning hospitality's top-three technology awards this year signifies that Beekeeper is truly the next frontier for hospitality. Our team looks forward to connecting with more hoteliers in the coming year and leading conversations at industry events about connecting hotel employees to their companies and culture."

Historic Georgetown Inn Adds Modern Tech With OpenKey

OpenKey 18 December 2018
DALLAS, TEXAS (December 18, 2018) - The historic and luxurious Georgetown Inn - part of the Georgetown Collection - is now offering guests a faster check-in experience with OpenKey's automated mobile key technology. OpenKey, the industry standard for universal mobile key in hotels, has developed this innovative technology with the leading PMS providers making the delivery of mobile keys faster, and reducing guest check-in times.For more than 50 years, the Georgetown Inn has been defined by charm, tradition and sophistication for guests looking to relax in the tranquil heart of Georgetown. The newly renovated hotel offers 96 boutique-style rooms and suites, each with upscale furnishings and modern lifestyle amenities. The Georgetown is conveniently located near downtown Washington, D.C., minutes from the Potomac River and steps away from popular shopping and attractions. Guests can explore around town or spend a relaxing evening at the 1310 Kitchen & Bar that features a fresh and locally-sourced menu. The historic surroundings are complemented by modern conveniences of free Wi-Fi, a 24-hour business center, complimentary access to the Washington Sports Club M Street location, and now the added convenience of mobile key for keyless room access."At the Georgetown Inn, we have a longstanding tradition of hospitality," said Nayan Patel, Owner, Georgetown Inn. "With the addition of OpenKey, we now offer guests an improved check-in experience and the convenience of a room key on their smartphone. We think our guests will really enjoy experiencing the latest in hotel technology surrounded by the mid-century charm of our historic property. The best of the old and the new."Research has proven the check-in experience can make or break a hotel guest's opinion of a property. And while the automated mobile key delivery feature makes the check-in process quicker, the OpenKey app can improve the entire guest experience. The keyless entry app allows hotel guests to check-in and out remotely, receive room assignments in advance, get directions to and from the hotel, receive hotel Wi-Fi access information and much more. Throughout their stay, guests no longer use plastic keycards since mobile keys are securely available on their smartphones."When you think about the travel journey - long airport lines, possible flight delays, waiting for transportation to the hotel - travelers have already experienced a marathon of patience-trying encounters. Hotels can be the perfect respite in a chaotic day," said Brian Shedd, Vice President of Sales & Marketing for OpenKey. "Automated mobile key delivery makes the room key process incredibly fast and easy - which is a benefit that both guests and staff at the Georgetown Inn are sure to appreciate."OpenKey can be found in 50 countries on six continents and recently opened a second office in Shanghai, China. The innovative key technology works with 90 percent of all digital hotel locks and is both user-friendly and affordable.About the Georgetown InnSet in the historic Georgetown district, this venerable, cozy hotel is a 0.8-drive from Georgetown University and a 9-minute walk from Georgetown Waterfront Park. Warm rooms offer free Wi-Fi and flat-screens with cable. Suites add separate living rooms. In-room spa services are available for an additional fee. Property features include free access to a nearby gym, meeting space, a business center, and a casual American bar and grill.Media Contact for Georgetown InnTiago Santos,, 202.298.6409

Runtriz Announces Record-Breaking Year with Strong Company Growth and Notable Strategic Partnerships

runtriz 18 December 2018
Runtriz, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today released its year-end list of significant company 2018 gains and achievements. Recognized as one of the most innovative and agile technology providers in the industry, Runtriz powers the digital and mobile strategies of many of the world's top hotels and casino resorts.Runtriz has been experiencing accelerated growth as it continues to focus on amplifying guest experiences. Hotels rely on Runtiz technology to provide guests with frictionless, convenient mobile experiences at every touch point, from ordering food and beverages from within any on-site location, to making appointments or booking reservations, to emailing and texting with hotel staff, to checking-in or out and accessing their hotel rooms via mobile key entry."Looking back, this has been, by all accounts, a milestone year for Runtriz marked by the exceptional number of new installs, strategic alliances, product enhancements and revenue growth," explains David Milili, the company's CEO. "This coupled with a groundswell of demand for our technology made this year one of the most successful in the company's history."In 2018, Runtriz celebrated these impressive accomplishments:Its solutions were launched in 445 hotels spanning 29 countries.The executive team was expanded, including two key roles - VP Client Services and EVP Sales and Business Development - to support the planned continued company growth.Opened its third office -- and its first international one -- in Amsterdam.Expanded its presence with Best Western hotel brands by launching in GLo and SureStay properties.Rolled-out product enhancements and extensions such as two-way text communications and mobile food and beverage ordering, the latter of which is successfully deployed at Caesars Palace, Nobu Hotel, Cromwell, Linq, Paris, Planet Hollywood, Rio, and will soon be rolled out at WSOP and Axis.This year, Runtriz also forged three new, important tactical partnerships. Its partnership with CellPoint Mobile powers Runtriz Pay, giving hotel guests a more seamless path to purchase. The global partnership with OpenKey combines flexible guest services such as requests for housekeeping or maintenance, concierge services and room service with the most universal mobile keyless entry platform to enable guests to securely access their rooms via a smartphone. Via its partnership with Glympse, Runtriz now also delivers mobile device courtesy shuttle tracking for hotel staff and guests."We are at such an exciting time in our company's growth," declared Millili. "Our guest engagement solutions for hotels unify all the best in class features in a way that's easy for guests and staff to use, raising the bar and guest service scores, along with revenues and significant operational efficiencies. As the hotel industry now readily adopts guest-cenric, mobile and voice solutions like ours, with the new partnerships we've forged and hires we've made this past year, Runtriz is poised to make even bigger leaps in 2019."Runtriz delivers a suite of innovative digital and mobile guest experience solutions for more than 2,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information, please visit

IDeaS Founder Dr. Ravi Mehrotra Joins the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship Advisory Board at Cornell University's S.C. Johnson College of Business, Hotel School

IDeaS 18 December 2018
Dr. Ravi Mehrotra, co-founder, president and chief scientist of IDeaS Revenue Solutions, was named to the board of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University's S.C. College of Business Hotel School.Along with his role leading IDeaS, Mehrotra is a noted author, speaker and innovator in the fields of predictive analytics, forecasting and dynamic-price optimization. As a new PIHE advisory board member, he will help steer the future direction of the Institute, engage its student body through teaching and research, and participate in other academic and social programs in the S.C. Johnson community.Dr. Ravi Mehrotra, co-founder, president and chief scientist, IDeaS, said: "I am proud to join the Pillsbury Institute, which is the breeding ground for so much of the hospitality industry's innovation and future leadership. Today more than ever, the industry is being shaped by young professionals who understand the complex interplay of technology and decision-making as guides for profitability, as well as a great guest experience. I look forward to helping cultivate that knowledge at PIHE and participating in many aspects of life on campus in the coming months as we join IDeaS' spirit of innovation with the best academic minds and finest students in the industry."Neil Tarallo, academic director, the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship , said: "We are delighted to have Dr. Mehrotra join our board as we prepare for the most active and diverse year in the history of the Pillsbury Institute. We will announce the further expansion of our leadership in conjunction with our new strategy roll-out in early 2019. We look forward to an exciting future, in partnership with companies and individuals such as Dr. Mehrotra and IDeaS, who are the embodiment of entrepreneurial thinking and behavior."About IDeaS and Dr. Ravi MehrotraIDeaS, a SAS company, is the world's leading provider of revenue management software and services. With nearly 30 years of expertise, IDeaS drives better revenue for more than 10,000 clients in 124 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust. Results delivered. Revenue transformed. Discover greater profitability at and follow us on LinkedIn and Twitter.Dr. Ravi Mehrotra is the president, co-founder and chief scientist at IDeaS. Through the establishment of IDeaS in 1989, Mehrotra pioneered the "opportunity cost" approach that later became the industry standard for dealing with the complexities of the network or length-of-stay effects in revenue management.Mehrotra's research and founding involvement in IDeaS is a natural progression of his scientific background. As an assistant professor at North Carolina State University, he invented new models for parallel computing; designed and analyzed both asynchronous and randomized algorithms for distributed processing; and reviewed many proposals for key government scientific agencies.Today, Mehrotra remains an active and hands-on chief scientist at IDeaS. He continues to research increasingly sophisticated methods for dynamic pricing that optimize expected profits over longer time horizons and is a widely-recognized leader in the field of predictive analytics, forecasting and dynamic price optimization. About the Leland C. and Mary M. Pillsbury Institute for Hospitality EntrepreneurshipFounded in 2006, the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at the Cornell University SC College of Business Hotel School is the premier platform of knowledge in entrepreneurial thinking and behavior with an emphasis on hospitality, service, and customer experience. PIHE informs companies and students with respect to non-linear problem solving methodologies, opportunity identification, and innovation with constrained resources; all within the context of corporate, new venture, and social enterprises. In addition to preparing our students to launch sustainable new ventures, this approach to entrepreneurship education addresses the need for "entrepreneurial thinkers" within existing organizations and positions our students to make contributions to company missions early in their career. By focusing on entrepreneurial behavior & thinking, the Pillsbury Institute redefines entrepreneurship education and creates an expanded context for the direct application of entrepreneurship.

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