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    Hospitality Industry Technology Exposition & Conference

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Shiji Group acquires majority ownership of Hisense Intelligent Commercial Systems

Shiji Group 4 March 2019
Shiji Group announced today that its subsidiary, Shiji Commercial Information Technology Co., Ltd., successfully completed the majority share acquisition of Hisense Intelligent Commercial Systems Co., Ltd. Shiji Group now holds a total of 82.75% of Hisense ICS, becoming the controlling shareholder of the company. Previously holding 25% equity, the new acquisition of 57.75% equity continues the company's strategy of retail technology growth. The 57.75% equity purchase amount was approximately 462 million yuan. Hisense Intelligent Commercial Systems Co., Ltd is a subsidiary of Hisense that specializes in manufacturing point-of-sale terminals and equipment. The company counts amongst its clients some of the largest retail and restaurant chains in China and the world. Through the acquisition of Hisense Intelligent Commercial Systems Co., Ltd, (Hisense ICS), Shiji will be able to provide its hotel, catering, retail, and other industry customers with hardware that is closely integrated with Shiji's products. This integration will create more value for its users and facilitate innovation for next-generation integrated cloud systems. "We are committed to becoming a comprehensive solution service provider for the larger consumer industry. In order to make this vision come true, we need to mobilize our resources both up and down the industry chain. The acquisition of Hisense will enable our company to provide customers with more comprehensive solutions," said Mr. Guan Dongyu, Vice President of Shiji Group. As the industry's leading provider of hardware solutions, Hisense ICS offers its hardware products for a wide variety of industries and currently serves more than half of the top 100 independent and chain retail outlets in China. Hisense ICS's high standards and experience in technology, R&D, quality, and service have enabled the company to lead the Chinese POS industry. By connecting Hisense ICS's hardware solutions with Shiji Group's software platforms, the company can further enrich its current global portfolio and meet changing market demands. Shiji Group's enterprise users can now streamline their operational and management processes through the complete end-to-end solution that connects hardware, cloud POS and world-class services together. This merger will create a single-solution provider to allow hotel and restaurant chains to focus on delivering superior guest experiences. About Hisense Intelligent Commercial Systems Co., Ltd.Hisense Intelligent Commercial System Co. Ltd is the core enterprise for the IT modules in Hisense group. It is devoted to research on circulation information solutions and aims to provide comprehensive information solutions such as software, hardware, consulting, operation and maintenance as well as various terminal products for its users. Its products covers areas including commercial software, Retail & Hospitality POS systems, financial payment and sports lottery terminals. Starting to focus on the research, development and sales on Retail & Hospitality POS products in 1989, Hisense is one of the earliest companies engaging in circulation information research and practice. Relying on the strong scientific research power from Hisense national level research and development center and adhering to the development strategy of "Technology Utmost and Stable Operation", Hisense insists on technology innovation. Based on independent research and development, it has achieved technology breakthrough in various areas including the commercial software, Retail & Hospitality POS systems, and financial payment. It has become the most influential Chinese brand in its POS industry.

Onyx CenterSource Launches Breakthrough Hospitality Business Insights Platform

Onyx CenterSource 4 March 2019
DALLAS - Onyx CenterSource today introduced a full suite of analytic data services designed to assist its clients across the industry in boosting earnings by optimizing their distribution strategies.Onyx's new analytic data services platform enables hotels to better understand their business performance in key areas, both historically and compared to industry benchmarks. Through the tool, hotels can view snapshots of individual property performance and drill into more detailed views like geographic analysis, variable commission, and operational reporting. Onyx hotel clients can also leverage the platform to better understand the return on investment of their strategic vendor partnerships.Mark Dubrow, Onyx chief executive officer, said, "Our clients across the industry have chosen Onyx as their hospitality payments partner for over 25 years. Today, we are broadening our capabilities to include an actionable analytics platform that we have developed based on their feedback and input. Our clients told us they needed more accurate, centralized data to understand, assess and make better-informed business decisions. This solution makes those actionable insights readily available to users. We anticipate rolling similar tools out to the agency community soon."Bill Nicholson, Onyx chief product officer, added, "One way Onyx provides unique value is by aggregating travel agency booking data with hotel client stay data, or consumed information. While other industry reporting services incorporate booking data, almost none include the data on bookings realized. These insights, which are uniquely available through our data platform, allow our hotel and travel agency clients to facilitate more profitable relationships and drive business results. The platform also enhances hotels' access to data across brands and geographic regions in deeper detail."About Onyx CenterSourceOnyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality industry. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $2.1 billion in payments annually, partnering with more than 150,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain and Tonsberg, Norway.

Duetto Reaches 150,000 Rooms Milestone in Europe

Duetto 4 March 2019
Duetto, hospitality's only Revenue Strategy Platform, continues to grow its presence in Europe, Middle East and Africa (EMEA), welcoming 10 new hotel companies in 2018.The San Francisco based hospitality tech firm now services more than 50 hotel companies across EMEA, representing more than 870 properties and nearly 150,000 hotel rooms.In 2018, Duetto welcomed some of Europe's leading hotel brands to the family, including the eponymous Sacher Hotels in Austria.Founded in 1876, Hotel Sacher Wien is Vienna's only family-run luxury hotel with 150 rooms and suites. The 110-room Hotel Sacher Salzburg is the city's only purpose-built luxury grand hotel. It is located on the shore of the Salzach River with beautiful views to Salzburg's old town. Both five-star hotels welcome their guests to a unique blend of charming tradition, excellent service and highest comfort."Since 1832 the name Sacher has combined exclusivity, outstanding quality and Austrian charm. Today, innovation is at the heart of everything we do. Through our new partnership with Duetto we will be able to better maximise on opportunities and progress our strategy," said Matthias Winkler, CEO.The H-Hotels Group added its portfolio of about 60 properties in the DACH region (Germany, Austria and Switzerland) to Duetto in mid 2018, with plans to add further properties as it expands into other European destinations.Family-owned H-Hotels Group operates over 10,000 rooms across its own brands: Hyperion, H4 Hotels, H2 Hotels, H+ Hotels, H.omes and H.ostels, making it one of the largest hotel operators in the region.In November, Duetto announced its partnership with luxury hotel group Firmdale Hotels. Firmdale Hotels is privately owned by husband and wife Tim and Kit Kemp and comprises eight award-winning luxury properties in central London and two in New York, including Ham Yard Hotel in London and The Whitby Hotel in New York."Our partnership with Duetto will help us future proof our business with scalable multi-tenant cloud technology and speed up innovation. Using the GameChanger and ScoreBoard applications we will gain visibility into all transactional data in order to identify and maximise on revenue opportunities," said Phil Ford, Group Revenue Manager, Firmdale Hotels. Other brands to join the Duetto family in 2018 include Dedica Anthology, The Flag, Inntel, CityMax, English Lakes, Hotel Des Indes, and Mytha Hotels. These hotel companies join a long line-up of European brands now using Duetto's Revenue Strategy solutions, including NH Hotel Group, Melia Hotels International, Palladium Hotel Group, easyHotel, citizenM and more.Globally, Duetto now helps more than 2,500 hotel and casino properties in more than 60 counties optimise their rooms, groups and casino revenue.

Fornova Acquires HotelsBI to Provide Full Suite of Business and Distribution Intelligence Solutions for Hotels Worldwide

Fornova 4 March 2019
Fornova announced that it is acquiring Tel Aviv-based business intelligence provider HotelsBI. The acquisition rounds out its suite of solutions with the hotel industry's only enterprise-ready solution to help hotel chains break the silos impeding the effective use of data, by employing advanced BI to understand and manage all data relevant to making optimum performance decisions.CEO Dori Stein said, "We are pleased to announce our acquisition of HotelsBI, whose singular approach to business intelligence helps hotels not only better understand their market position - but increase direct bookings, RevPAR and repeat business at the same time. BI's solutions fit neatly into and complement Fornova's existing platform for enhancing hotels' distribution practices from the top down' at hotel companies - helping them, and their properties, adopt and implement more dynamic management processes. We look forward to bringing the complete platform to existing and new hotel partners around the world."Fornova is the leading provider of distribution intelligence and management solutions for hotels, working with most of the world's top hotel brands.Fornova leads the charge in improving hotels' distribution health by collecting, analysing and taking action to improve the efficacy of hotels' distribution strategy and practices. Fornova's patented technologies for scanning, extracting and analysing massive amounts of information from the online marketplace to better understand how guests see their hotels priced, ranked and presented on the different distribution channels, both direct and indirect.The technology has proven especially valuable for major hotel brands and larger hotel groups, which use it to create alignment among properties' distribution practices, invariably enhancing results.Leon Vaidman, the CEO and co-founder of HotelsBI, said, "We are happy to bring our advanced BI solutions to the Fornova platform, and join forces to help hotels worldwide improve their performance. Together, our solutions provide a uniquely powerful tool for helping properties achieve their occupancy and revenue targets, while maximising net RevPAR."Walter Neumann, Managing Director AZIMUT Europe of AZIMUT Hotels, a HotelsBI client said, 'Our GM's, Revenue, sales, marketing and operations managers have been working with HotelsBI's platform successfully and productively. We have seen a dramatic improvement in our ability to better manage our properties by accessing and understanding all information needed to make decisions in one place. We are excited about the acquisition, as it promises even more powerful tools for us to compete more effectively in today's fast-paced marketplace."About FornovaFornova helps hotels make intelligence-driven decisions to manage their distribution actively. The company's patented scanning and data aggregation technologies analyses and aggregates data, at scale, to deliver unique intelligence based on what users really see.The largest hotel chains in the world have adopted a dynamic distribution strategy powered by the Fornova Distribution Intelligence platform. With a more holistic view of both their direct and indirect channels, hotels are optimising their distribution and managing budgets more actively. In future, the platform will provide more automation capability, which will enable the optimisation to happen in real-time, dynamically shifting budgets and channels responding to the latest trends in the marketplace. For more information about Fornova, please visit HotelsBIWith the huge amount of data hotels get on a daily basis, it is humanly impossible to apply any proper analysis without the help of an effective business intelligence tool. At HotelsBI we use the most innovative technologies to provide you sophisticated tools in the most convenient way. The unique usage of Bi-Data technologies, machine learning, artificial intelligence makes out products an inseparable part of a hotel's business procedures.

protel announces its new role as PMS provider for the Estrel Berlin

protel 2 March 2019
DORTMUND, GERMANY, 2019-03-02 - protel hotelsoftware GmbH is thrilled to announce its new role as PMS provider for the Estrel Berlin. The move unites two giants of the German hospitality industry: protel's innovative Enterprise Hospitality Platform has made it the world's most powerful and future-proof PMS; the Estrel Berlin, already Germany's largest hotel, is building a new future with a massive new addition.Along with their histories of achievement, the companies share a birthday: the Estrel Berlin welcomed its first guests in 1994, the same year that protel was founded. In the subsequent quarter-century, the Estrel has grown to become Europe's largest multipurpose residential-, convention- and entertainment facility, while protel has developed the industry's most powerful and flexible property-management platform. Eventually, both sides realized that they were a perfect match."As Germany's largest hotel, it is essential that we make use of the latest technologies and most powerful tools in hotel property management available today," noted Ute Jacobs, Estrel Berlin's General Manager. "After careful research and review, we have concluded that working with protel, the experienced provider of hotel management systems will give our reservation, front office, and housekeeping departments the optimal tools for their daily work."With 1,125 rooms and suites and 25,000 square meters of multipurpose space, the Estrel is a unique space in one of Europe's hottest hospitality markets. While the facility's sheer size allows it to host large extravaganzas like "Stars in Concert", management has never forgotten what makes the Estrel so special: an unstinting commitment to offering each guest exactly the experience they seek. That commitment can mean intimate luxury accommodations for a couple on holiday, or a relaxed, professional atmosphere for 12,000 conference attendees.The Estrel will build on that commitment with a new tower, to be completed by 2021, which will add another 814 rooms and suites over 48 floors. The tower will become Germany's tallest hotel building and the second-tallest structure in Berlin, and will further the Estrel's ability to provide luxury accommodations to individual guests and large groups alike.With that new capacity will come even greater management challenges.That's where protel comes in. Its PMS provides the Estrel with a rock-solid management system whose interface can be easily tailored to meet the needs of every single Estrel employee. Just as importantly, its protel.I/O Enterprise Hospitality Framework allows free communication among all compatible third-party platforms. All of the Estrel's conference-management applications will now share information seamlessly with platforms specializing in guest services, revenue projection, and so on.Manfred Osthues, protel co-founder and CEO says "It is an honor for us to welcome Estrel Berlin as a protel customer, we are fully convinced that our software is the perfect choice for this type of complex hotel operations. The protel platform is designed for flexibility and scalability; to make it easy for hotels to implement new initiatives making it possible to continuously improve the guest experience. In a hotel the size of Estrel Berlin, system speed and functionality efficiency matters, so what better choice than a German engineered software? Engaging with Estrel Berlin has been a pleasure for us, bringing together our teams that both have such deep industry know-how makes our partnership very special.A business as complex as the Estrel demands an information infrastructure that simplifies business decisions without sacrificing nuance. To the great benefit of its guests, the Estrel has finally found that infrastructure in protel.I/O.Every year, protel joins the rest of the travel and tourism industry in Berlin for ITB. This year, we're thrilled to be celebrating our silver jubilee alongside our newest partner. After hours, we'll be roaming Berlin in our signature red shoes, taking in everything from Museum Island to the Ramones Museum, chamber music one night and glitch-hop the next. During ITB itself, we'll be at hall 8.1, booth 103. We hope to see you there!

SV Hotel successfully introduces apaleo to power its new digital strategy

apaleo GmbH 1 March 2019
After working with inflexible, complicated, legacy property management systems, SV Hotel realized that it was time to adapt its digital strategy. The group's new approach was to find a leaner system that was easy to set up, easy to use, and would allow applications to connect seamlessly. Stay KooooK, SV Hotel's new extended stay brand, which will open its first two hotels in 2020, helped to spur on this change. With only one staff member on property, the concept required more automation, freeing up time so that the host could take care of guests. After evaluating many providers, SV Hotel began a pilot with apaleo based on its ease of use, flexibility, and, most importantly, shared vision for the future of hotel technology."Running a hotel is complicated enough. We didn't need technology to make it more complicated. apaleo takes technology headaches out of the equation. Our first pilot hotel, Hotel Amaris in Switzerland, was set up in a matter of days with pre-integrated systems like a CRM, channel manager and guest facing apps," said Kornell Otto, Director of Project Management of SV Hotel. "apaleo's future-facing system and team has allowed us to make our technology vision a reality."apaleo's open platform and store full of pre-connected applications has provided the perfect environment for Hotel Amaris to connect applications like apaleo's Direct Connection and eZee for channel management, HotelAppz for CRM and Code2Order for all guest facing communication. It has also automated many of the tedious tasks at the hotel, including check-in and check-out, and night audits, freeing up countless hours of time for staff and improving the guest experience."We are excited to partner with SV Hotel as it transitions away from closed, legacy systems to open and nimble technology. SV Hotel shared apaleo's future-forward vision for hotel technology. From the beginning, apaleo has been built as an open platform that allows hotels to connect any and all innovative applications that they want to use," said Philip von Ditfurth, co-founder of apaleo."Since forming apaleo, our team has been clear in our vision of creating a core PMS and open platform that allows hotels to connect apps with ease. The company's fast growth and enthusiasm from hotels and hotel groups validates that our vision is the right way forward for hotel technology. Hoteliers looking to learn more should visit us at ITB in hall 10.1, stand 113 and can book a meeting here," said Uli Pillau, CEO and co-founder of apaleo.About SV HotelSV Hotel is part of the SV Group, an innovative catering and hotel management group with three business segments: community catering, public catering, and hotel. The head office is in Dubendorf (CH) near Zurich. As a franchisee, SV Hotel operates the Marriott brands Courtyard, Residence Inn, Renaissance and Moxy in Switzerland and Germany. In addition, individual hotels in Bern (La Pergola) and Olten (Amaris) belong to the portfolio. Ten more hotel projects are currently being planned. These are Moxy Hotels in Bremen, Hamburg, Dusseldorf City, Lausanne and Bern, a Courtyard in Freiburg, the two brands Moxy and Residence Inn in Munich and an extended-stay hotel in Bern and Nuremberg. The openings will take place over the next three years. SV Hotel launches its own brand Stay KooooK for the first time with the Extended Stay Hotels in Bern and Nuremberg. It is aimed at the new generation of contemporary travelers looking for a convenient place to stay for longer stays at a fair price.,,

IDeaS Revenue Solutions Reports Unprecedented Momentum in EMEA Markets

IDeaS 28 February 2019
IDeaS Revenue Solutions, the world's leading provider of automated revenue management software and services, reported record-breaking client wins across the EMEA region in 2018. With additional new hotel and car park clients in the pipeline, IDeaS expects 2019 to be another significant year, further bolstering IDeaS' industry leadership across Europe and around the world.Nearly 1,000 new clients in EMEA alone last year - IDeaS' EMEA sales team celebrated a hugely successful year, securing major wins in a diverse range of countries across the region, including Greece's Electra Hotels & Resorts, Italy's Grand Hotel Baglioni, Portugal's NAU Hotels & Resorts, Spain's Hotel Camiral and The Netherland's Van der Valk Hotels & Restaurants.Hoteliers seek revenue science and sophisticated technology - IDeaS' innovative revenue science solutions feature the latest advances in artificial intelligence and deep machine learning, including voice and two-way integration capabilities. Leveraging world-renowned SAS analytics, IDeaS maintains the most finely-tuned ecosystem of refined algorithms, deep industry knowledge and automated decision empowerment.Car park industry disruption is underway - IDeaS doubled the size of its parking business in 2018 with new car park client wins including Norway's Avinor Oslo Airport. With over $900 million in annual parking revenue being optimized, IDeaS kicked off 2019 by increasing its investment to satisfy growing demand for car park revenue management and to pave the way for the future of airport parking.Fabian Specht, area vice president, EMEA, IDeaS, said: "At IDeaS, we believe in the power of our solutions to drastically improve revenue for hotels, car parks and meetings-and-events businesses. We are thrilled to see prospective clients across the EMEA region feel the same as the appetite for best-in-class revenue-optimization software and services has never been stronger. IDeaS has the right systems and expertise, along with seamless integrations and ongoing support, to fulfill this important need."IDeaS' revenue science solutions will be on display at ITB Berlin, March 6-10, 2019, Berlin ExpoCenter City, Hall 8.1, Booth 110.

Nor1 to Debut a New Generation (NG) of eStandby at ITB Berlin

Nor1 28 February 2019
Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology. The company will unveil eStandby NG the enhanced version of their flagship eStandby product that currently services over 1 million rooms in more than 3,500 hotels globally and has generated more than half a billion upsell offers. ITB Berlin attendees and media are invited to come by Hall 8.1 booth 120a to meet with the Nor1 team and learn more about this innovation.ITB Berlin, which takes place from March 6th to 10th, is recognized as the global travel industry's leading trade show and convention attracting over 10,000 companies from 187 countries and 180,000 visitors. "ITB Berlin provides us with the ideal opportunity to share the important upsell solutions we're developing," said Jason G. Bryant, Nor1's Founder and CEO. " We have always provided a personalized and effective approach to help hotels drive revenue. But with the launch of our new generation of machine learning, embodied by eStandby NG, we are raising the bar by applying machine learning to maximize revenue, and drive real operational efficiencies so we can provide hotels with the highest ROI on upsell technology in the industry."Nor1 delivers real-time, data-driven, personalized pricing and merchandising solutions at every stage of a guest's stay. Their team is transforming the category with their machine learning and AI technology, powered by Nor1's patented upsell pricing and merchandising engine, PRiME, which uses predictive analytics to make dynamic, personalized, upsell offers. eStandby NG is Nor1's signature post-confirmation/pre-arrival upsell solution and the highlights of the enhanced version include:eXpress Upgrade product (two products for the price of one): Instantly confirmed upgrades, delivered via desktop or mobile, based on real-time inventory.Auto-Awarding: eStandby NG, following your rules, will automatically upgrade guests to optimize revenue yield and reduce operational overhead.Enhanced user-facing analytical tools: New tools that drive performance by providing hotels with real-time insights and recommendations.Free upgrade: Existing clients using eStandby will be upgraded to eStandby NG automatically and at no cost."Nor1's extension of our AI capabilities to our entire platform means our customers who optimize their use of our products can see a guest interested rate of 40% in upsell offers, and an acceptance rate of 15%, resulting in incremental revenues up to $120 per room," says Bryant. "We are leading the hospitality industry in applying machine learning to upsell revenue generation and providing the benefits of this technology to our customers."To book a private meeting with Nor1, please click here or visit Hall 8.1 booth 120a to see eStandby NG in action.For more information, please visit

OTA Insight Announces Geo Point-of-Sale Innovation for its Market-Leading Rate Insight Solution

OTA Insight 28 February 2019
Dallas and London - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced an important new add-on to Rate Insight, its industry-leading rate and market intelligence platform. The Parity Point-of-Sale (POS) add-on will allow hoteliers to investigate rate disparity in different geo-specific source markets. The OTA Insight team will be showcasing this key product update at ITB Berlin from March 6-10 at 112b (Hall 10.1).As a hotelier, it's vital to have a dynamic, real-time view of pricing on different points-of-sale across distribution channels. This update has been built in direct response to this growing industry-wide need for more than one geo-specific vantage point.For strategic reasons, and OTAs often display prices that change according to the country-level information in a user's IP address. But what happens when disparity arises between the rates shown on a hotel's booking engine and a third-party channel for such source markets?With unlimited live-shopping, this new add-on helps identify these geographic discrepancies. Tapping into select source markets in North America, Europe and Asia - it offers actionable proof of disparity for revenue and distribution managers, helping minimize revenue loss and maximize profit."As distribution strategies become more sophisticated based on geographic and demographic targeting, it's critical our users have access to the data and tools to make effective decisions," says Sean Fitzpatrick, CEO at OTA Insight. "Offering this unique geo point-of-sale feature ensures our users have the most comprehensive market intelligence available to drive actionable insights that really inform their revenue strategy."OTA Insight serves single properties and multi-property groups, allowing clients to make smarter pricing and distribution decisions, working with more than 40,000 properties globally it continues to innovate its suite of revenue management solutions in line with changing customer needs and trends.During the conference on March 6th and March 7th, OTA Insight and Travel Tripper are hosting a series of ITB Tech Talks, where industry representatives will participate in 18 discussions on a wide array of trending topics such as revenue management, hospitality tech, data science, guest experience and much more. Click here to reserve your spot today at stand 112.To book a meeting with the OTA Insight team during ITB Berlin, please visit this link.For more information, please visit: OTA InsightOTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloud-based business intelligence solutions including Rate Insight, Parity Insight and Revenue Insight. With live updates, 24/7 support from our customer success team, and a highly-intuitive and customizable dashboard, the OTA Insight platform integrates with other industry tools including hotel property management systems, leading RMS solutions and data benchmarking providers.OTA Insight's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia and India, and supports more than 40,000 properties in 168 countries. Ranked one of 10 "Ones to Watch" in the Sunday Times Tech Track 100, OTA Insight is widely recognized as a leader in hospitality business intelligence.For more information, visit and follow us on Twitter @otainsight.

OpenKey Upgrades Hotels Throughout China With Universal BLE Module

OpenKey 28 February 2019
DALLAS - OpenKey announced today that five hotels throughout China, which include the MiniMax Premier Hotel Shanghai Hongqiao, Yunnan Mekong King Lang Hotel, Foshan Ceramik Hotel, Beijing ZMAX Hotel and Shanghai Ruby Hotel, have all integrated their Universal BLE Upgrade Module. The innovative technology from OpenKey adds mobile keyless entry capability to any hotel guestroom lock while maintaining the plastic keycard functionality.Founded in 2014, OpenKey has become the industry standard for universal mobile key technology in hotels. The upgrade module completes a keyless entry platform offered by the company that includes a cloud-based key management platform for hotels and the popular OpenKey mobile keyless entry app for guestroom access."Hotels and guests in China are keen to adopt mobile key for all the benefits it offers," stated Lawrence Chen, Managing Director of OpenKey China. "The Universal BLE Upgrade Module allows hotel guests to access their room securely using their smartphone and the popular WeChat social media platform which means there's no app download required which is a must in China."These premier hotels have all integrated the upgrade module to extend the useful life of their magstripe guestroom locks, allowing guests the option of mobile key or plastic keycard for room access."Guests of MiniMax Premiere hotels expect the latest in hotel technology, it's part of our branding positioning and the promise we deliver on for our loyal patrons," said MiniMax Premier Hotel GM Kerry Li. "Partnering with OpenKey China was the simple choice for us to improve the guest experience and deliver the most secure and convenient guestroom access in the market.""The upgrade module fills a gap in the hotel market by allowing owners and operators to instantly add secure mobile key capability to their hotels using their existing locks," commented Brian Shedd, VP Global Sales and Marketing for OpenKey. "OpenKey now offers the most universal of solutions for mobile keyless entry that partners perfectly with our existing integrations with every major global lock company. OpenKey provides hotels with every possible option for mobile key."

Louvre Hotels Group Selects TrustYou's Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide

TrustYou GmbH 28 February 2019
Louvre Hotels Group will leverage the incoming guest feedback for all of its operating hotels through the TrustYou platform, which allows users to oversee, manage, analyze, and market guest reviews. With sophisticated data analytics, Louvre Hotels Group's hotels will gather feedback from a multitude of online channels and get an insightful and detailed overview of their performance. Furthermore, the group will utilize the solution to send out personalized guest surveys in order to collect valuable information regarding the guest experience."We believe that TrustYou is currently providing the best-in-class solution, offering actionable and goal-oriented approach to our online reputation management project" said Sandrine Gosse, Quality and Customer Service Director of Louvre Hotels Group. "We highly value our guests' feedback and we want to be able to properly leverage it for their future comfort and satisfaction, which is the reason why we have a dedicated department for Customer Experience."TrustYou's Co-Founder and CEO, Benjamin Jost, emphasizes the company's excitement of working with Louvre Hotels Group. "It comes as a great success and honor to receive the trust of the Louvre Hotels Group. We look forward to establish a long and fruitful partnership and will elevate the guest experience together on a large scale worldwide. Louvre Hotels Group are set on an impressive, global expansion and we are more than happy to join them on their journey of providing quality services that fit the exact needs and expectations of their guests. In this regard, we are committed to providing Louvre Hotels Group with all the necessary support while onboarding their global portfolio of hotels in a standardized and market-specific way. In 2018, we invested in a dedicated TrustYou support team, which will now be deployed to help every single hotel from the group to achieve its goals, through the proper management of guest feedback." More information on

apaleo One Gives Hoteliers the Ultimate Seamless Experience Between Systems

apaleo GmbH 27 February 2019
Open property management system, apaleo, already connects to any hotel application, but with its recently released apaleo One connection, data from all these pre-connected tools is available directly within apaleo's property management system.For example, take passport and ID scanning tool, Adria Scan. It recently used apaleo One to scan guest IDs and passports directly into apaleo's PMS. Just imagine...Paper forms. We love to hate them. Guests don't enjoy filling them out when ID or passport details are required upon check in. Front desk staff don't enjoy manually adding these details to their property management system. Even if the data can be scanned to reduce some of the manual work, front desk staff are left clicking between dozens of different systems to find the right information.With apaleo One, hotels use Adria Scan to scan guests' IDs or passport details and watch all the information populate directly within apaleo's PMS in seconds. No forms, no manual entry, no extra systems. Just collect a guest's passport, click to scan it, and you're done."Using paper forms at check-in creates a clunky guest experience within the first few seconds of the guest arriving at the hotel. It also takes away time from your front desk staff. We wanted to fix that," said Andrea Stubbe, co-founder and product owner at apaleo. "What's also really exciting about this partnership is that all the data goes directly into apaleo's product using a new user interface integration. This reduces the amount of systems and browser tabs that the hotel needs to have open."Additional integrated partners, including Atomize, HotelAppz, and RoomPriceGenie are already building similar connections directly within apaleo's PMS, which will further reduce the amount of systems that have to be opened and clicked through at any given time."Deep integrations add immense value for hotels, giving them the ability to use and understand guest data in real-time. Perhaps most importantly, it allows hotels to plug in the systems that are the best and most innovative in their space," said Rui Teixeira Guerra, CEO of HotelAppz. "apaleo One takes these integrations one step further by tightly connecting the systems so that hotels can see all important data in one screen rather than in multiple different browser tabs."Hotels looking to see live demos can stop by apaleo's innovation hub at ITB (reserve a spot, space is limited) or can schedule a meeting here to get to know apaleo better.

Fastpayhotels collaborates with Triometric to leverage the power of BI in its innovative hotel distribution business

Triometric 27 February 2019
London, UK - Triometric, the leader in API analytics with 20 years' experience working with the world's leading travel distributors and enterprises, today announced that the Trio analytics platform is being used by Fastpayhotels, to gain clear visibility into its operational performance while benefiting from deep insights into its customer buying patterns, inventory availability and supply chain management.Fastpayhotels launched in 2015 with a market disrupting business model by delivering a strong value proposition at an opportune time for the travel industry. Based on full payment at time of booking, the company promises improved cash flow and zero risk for its 26,645 hotel partners in 78 countries, and can in return deliver unbeatable hotel rates for its customers.As a disruptive innovative company, the Fastpayhotels founders recognise the value of investing in and using their data to increase market penetration and Fastpayhotel's choice of the Trio Enterprise XML analytics platform complements their distribution environment perfectly. Trio Enterprise is highly adaptable to the different operating needs and environments and can be configured to monitor all XML traffic, regardless of booking platform.Triometric and Fastpayhotels collaborated closely to identify the key operational metrics and business intelligence needed to support the performance and commercial objectives. Using Trio's analytics, the Fastpayhotels team will be able to proactively track a full range of key API performance indicators, including critical response times and timeouts in real-time. Armed with alerts, reports and dashboards, the technical team benefits from automated detection of cut-offs enabling them to respond rapidly to any service interruptions or latency issues affecting their customer service or business operations. The business team benefits from intelligence reports into their search and booking traffic covering error reporting, search and booking patterns that aid inventory planning and customer acquisition."Fastpayhotels is committed to continuous investment in technology to ensure that our hotel distribution operation runs optimally and we can analyse our search traffic to in turn drive value for our 15,240 customers worldwide", said Elodie Leunen COO/CTO & Founder at Fastpayhotels. "By choosing Triometric will fulfil the potential that real-time intelligence will give us to support our global expansion.""Triometric is delighted that this client relationship provides a completely new level of distribution visibility for Fastpayhotels" commented Jonathan Boffey, Business Development Director at Triometric. "It's also fantastic that we have added support for the industry leading Juniper platform".About Fastpayhotels Fastpayhotels is a first of a kind B2B distribution channel that breaks all the conventions of a traditional bed bank. Fastpayhotels guarantees improved cash flow and profitability for hotels across the world and is able to generate market beating availability and prices for travel agents. The company collects payments from travel agents and makes payments to hotels in real time, at the time of booking for low distribution charges with no subsequent cancellations, thus ensuring hotels an assured distribution channel. The business focuses exclusively on the sale of non-refundable rates. Fastpayhotels currently has 26,645 hotels and 15,240 travel agents contracted in over 21 countries and is headquartered in Palma de Mallorca, Spain.

Cloud5 HDX Advances to HTNG TechOvation Award Semi-Finals Led by CEO Mark Holzberg

Cloud5 Communications 27 February 2019
CHICAGO -- Cloud5 Communications has been named a semifinalist in the HTNG TechOvation Award competition which recognizes technology innovation in the hospitality industry. After two weeks of voting, Cloud5's Hospitality Dashboard Experience (HDX) is among the ten entries chosen to move forward to the next round of the 2019 HTNG TechOvation Award.Contestants submitted 90-second videos to showcase their innovative solution that is new to the hospitality market. Three of the semi-finalists advanced from the videos that received the most YouTube "likes" from the public. The other seven semifinalists were determined based on votes from the 25 judges.Cloud5's Hospitality Dashboard Experience (HDX) is the first performance management solution that will leverage predictive monitoring and self-healing network technology to proactively manage the guest experience. HDX identifies and resolves network health issues before they impact guests across applications, including Internet, Voice, Guest Service, IOT, and more. With business intelligence and role-based views of the hotel technology ecosystem, the HDX platform boosts guest satisfaction, reduces outages & network costs by managing every aspect of the guest experience proactively."Cloud5's HDX is designed from the guest perspective," explained Cloud5 CEO Mark Holzberg. "HDX promises hotel operations, engineering & marketing teams a guest-centric view of their network ecosystem with the opportunity to enhance the guest experience through seamless touchpoints automated by AI and machine learning. We are committed to developing leading-edge solutions, like HDX, that transform how hospitality thinks about and applies communications technology. I'm very proud of our innovative R&D and product management teams for the work that they do every day."The next round will take semi-finalist Cloud5 to New Orleans, where it will present on Wednesday, 10 April to the audience at HT-NEXT. The judges will rank the onsite presentations and narrow the ten semi-finalists down to just three finalists. Then, the audience will participate in a live voting poll to determine the 2019 TechOvation Award winner.Original release published by Hospitality Technology Next Generation (HTNG).

Hyphen Joins Beekeeper Marketplace to Provide Advanced Survey Analytics

Beekeeper USA, Inc. 27 February 2019
Los Angeles -- Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen - a cutting-edge feedback solution for conducting employee surveys - to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or identify popular and important issues to be acted upon in real time. Hyphen's actionable surveys, pulse polls combined with analytics and AI powered insights are completely user-ready and easily accessible today from the Beekeeper Marketplace."We are thrilled to offer our customers a new Marketplace integration with Hyphen," said Connie Rheams, Beekeeper VP of Hospitality. "Hyphen enables hotel admins to create surveys with more question types, and then target and analyze these surveys based on profile field data from Beekeeper. The partnership is a natural evolution in our quest to improve company culture, workforce engagement, and the feedback loop with frontline employees who have been largely underserved."Hyphen integrates securely with each user directory in Beekeeper, enabling targeting and analytics based on user profile fields," she said. "It was developed for hotel leadership who want to gain a deeper understanding of what matters to their frontline employees. Hyphen collects comprehensive feedback and provides the granular real-time analytics needed to prioritize actions and increase engagement, retention and productivity."From the hotel admin's perspective, users can create a survey in Hyphen, design the survey audience based on Beekeeper profile fields, and send the survey through a Beekeeper Chat with a customizable message from Hyphy, the Hyphen-bot. Then, the admin will use Hyphen analytics and machine learning to interpret results. From the hotel employee's perspective, a staff member will receive a Beekeeper Chat message from Hyphy introducing a new survey. He or she will then open the link to the survey, complete the questions, and submit responses."We are delighted to join the Beekeeper Marketplace and empower administrators with timely workforce insights," said Arnaud Grunwald, Hyphen co-founder and CEO. "A common hurdle for administrators when rolling out any new workplace technology is the onboarding process. One of the most beneficial aspects of the Hyphen integration to Beekeeper is that deskless frontline workers can be onboarded without email addresses. Hoteliers can distribute Hyphen surveys automatically, directly and securely via chat messages and relevant information is shared and synchronized with Beekeeper and with no complicated setup. Additionally, administrators can combine more in-depth employee surveys with single-question polls. This aids in proactively and immediately identifying areas of improvement."Together, Hyphen and Beekeeper are ensuring that hoteliers are learning about their employees - whether it's positive or negative - to better engage and satisfy with those who are touching guests," Grunwald said. "Whether you have one hotel location or are part of a multi-property enterprise, it's important to constantly listen to employees so that you don't miss out on the best ideas and honest feedback. In today's millennial majority workforce, hoteliers need to execute surveys with multiple approaches to maximize engagement."Beekeeper + Hyphen Webinar Coming SoonTo help hoteliers better understand the benefits of the Beekeeper + Hyphen integration, the companies will hold a Webinar on Tuesday, March 26th at 10:00 a.m. PST. The event will explain why being connected to employees is so crucial today - especially when the workforce is dispersed and disconnected through normal forms of communication.In this webinar, participants will learn:The current state of employee engagementHow to cure poor communication across shifts and locationsHow granular data management via the Hyphen/Beekeeper integration can help hoteliers respond better to employee concerns, delegate necessary action items, and establish deadlines for resolution."Employee surveys are an important way to take the pulse of your workforce and listen to every single employee in your workplace," Rheams said. "Beekeeper + Hyphen is empowering hoteliers to get the ball rolling quickly to reduce implementation time and focus on analyzing the data in real time. When your data is specific to certain locations, teams, or departments, accountability for problem-solving and brainstorming solutions increases."To register for the webinar, click here. To learn more about Beekeeper and its award-winning employee-engagement platform, visit HyphenHyphen is the leading mobile-first solution for Employee Surveys, Feedback, and Insights, helping distributed organizations like Rio Tinto, Delta Dental, Domino's Pizza and Symphony get a real-time pulse of all their employees, including the deskless. Hyphen lets employees answer simple yet powerful onboarding, engagement, and exit surveys, as well as ad-hoc pulse questions, on their mobile devices. Hyphen's real-time analytics help HR, Leadership and people managers understand the levers of engagement for each team, identify the hotspots in the organization and execute targeted action plans to increase employee engagement, retention, and productivity.About BeekeeperBeekeeper is a mobile-first communication platform that reaches every shift, location, and language through real-time messaging and targeted streams. Managers keep frontline teams productive and turnover low by automating workflows, while leveraging an analytics dashboard to measure engagement. Beekeeper integrates with existing operational systems and makes them accessible in one central portal.The company is based in Zurich and Oakland and supports users in more than 130 countries. Clients include Heathrow Airport, Seaboard Foods, and Marriott.

7 Questions every hotelier should be asking when selecting a new PMS provider

Guestline 27 February 2019
The PMS can make or break a hotel: the right choice will streamline your operations, future proof your technology, help you improve the guest experience - and ultimately make your business perform better.This is an important decision for your hotel. To help you make the right choice, we have created an eBook that takes you through 7 vital questions you need to ask any potential PMS partner.It will come as no surprise that Support is one of the most important factors to consider when selecting a new PMS provider. In fact, according to a recent study by hospitality research specialists h2c*, the level of support and consulting services are the most important criteria for hotel chains making this decision. Find out how you can be confident a potential PMS partner can support you adequately in the eBook.Download the FREE eBook here.*PMS | Originally, a Property Management System (PMS) took care of front office hotel tasks like reservations, room assignment and managing rates. The modern PMS sits at the heart of hotel operations, helping the hotelier manage every aspect of their business and deliver great guest experiences.

Digital Marketing Firm Poised for Success in 2019 with focus on Data Marketing Platform: TargetingHub

Vizergy 26 February 2019
Vizergy, the hospitality industry's leading provider in digital marketing software solutions, closed the books on their most successful calendar year ever in 2018. The company, based in Jacksonville, FL, boasts 1,300+ clients in 26 countries. The company grew its customer base and revenue significantly in 2018 with the acquisition of several new large client and multi property relationships. The company's all-time best results also corresponded with their 20th anniversary.Joe Hyman, Founder and CEO says "our achievements last year are a direct-results of listening to our client's needs, developing relevant and quality solutions, and focusing on execution. We serve some of the worlds most recognized brands and investment groups. We have to continually work toward improving our products, services and software to ensure that they stay ahead of their competition. Our team is passionate about helping our clients win!"Vizergy's team grew significantly over the course of the year, corresponding with its revenues and profits. A nearly 25% increase in headcount from January to December has added intellect, energy and higher production to its operation. The addition of a significant client partner, a premier management company and the continuation of an engagement with an International Restaurant partner has created opportunities for talented associates in Client Services, Design, Project Management and other areas of the business.2019 is shaping up to be another record breaker, due to 2018's year-end momentum and the client and revenue gains being driven by TargetingHub, Vizergy's Data Marketing Platform. TargetingHub is fully integrated with Vizergy's Marketing Platform and allows clients to use existing data assets to identify and attract new customers without the complexity and clumsiness of hard to manage CRM systems.Vizergy's President, Robert Arnold, states that the interest and energy around TargetingHub "really increased late in 2018, when hospitality marketers were evaluating their data marketing results and '18 and deciding where to invest in "19. CRM platforms are very heavy systems to manage and require a lot of resource to really see a great ROI. TargetingHub is a far more nimble and actionable platform that can make hotels money today."With the connections built to the most frequently used hotel Property Management Systems and the option to export reporting and upload into the TargetingHub, this products capability allow it's use to virtually any hotel that has access to their reservation data.For more information about TargetingHub, visit Vizergy's website or click here to request a demo.

Plum Sees Record Growth in 2018 Fueled by Strong Demand for Innovative In-Room Wine by the Glass Technology

Plum 26 February 2019
Plum, the hospitality industry's revolutionary technology that serves wine by the glass, today announced that 2018 was a record breaking year of sales and 2019 is continuing on this wave with notable new deals and implementations at leading hotels in major US cities."We're thrilled to celebrate a record year and are already working to continue that trend in 2019," said David Koretz, Founder and CEO of Plum. "Our success is driven by the results our clients have seen in terms of delighting their guests, standing out from the competition, increasing F&B revenue, and the overall improvement of guest engagement. The sales numbers and positive guest reviews speak for themselves."In just the last year alone, Plum was deployed across 15 markets including Orlando, DC, Napa Valley and Phoenix, with prestigious brands that include Waldorf Astoria, St. Regis, Four Seasons, Auberge, Sheraton and Rosewood. The company is starting out 2019 with tremendous momentum with new partnerships with properties in Denver, Nashville, and Fort Lauderdale.In today's world of instant gratification, there are new and innovative ways of delivering services and products that readily meet and exceed the expectations of guests. This is where Plum comes into play. Much like the popularity of Nespresso's in-room coffee service, Plum offers on-demand, chilled red or white wine. With each pour, Plum tracks, bills guests, and notifies housekeeping when a bottle needs to be replaced."Today's guests are accustomed to sophisticated technology at home, and they expect it in their hotel room too," adds David. "Hotel revenue from traditional services such as phone calls, in-room pay per view movie rentals, and mini-bars are becoming a thing of the past, so hotels are looking to invest in the latest self-service and in-room amenity offerings. There are 4M luxury and upscale hotel rooms globally, and 90% of the guests who stay in them identify as wine drinkers, so this represents an exciting opportunity to improve guest service, increase profits and reduce labor costs just by implementing Plum."To learn more, visit

dailypoint Achieves Oracle Validated Integration with OPERA

Toedt, Dr. Selk & Coll. GmbH 26 February 2019
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. By achieving these requirements, the dailypoint two-way interface now allows hotels to have one central source of data for all key guest data points. dailypoint will structure guest data from dozens of sources, clean, match and remove duplicates, and creates one clean guest profile in Opera PMS."This integration gives Oracle customers the peace of mind that their data is accurate and guest profiles are complete and up-to-date. No more duplicate records, and no more inconsistencies. We are excited to partner with Oracle to provide hotels around the globe with a clean and secure way to understand their guest data," said Dr. Michael Toedt, founder and CEO of dailypoint."Achieving Oracle Validated Integration gives our customers confidence that the integration between dailypointTM and OPERA 5.5 is functionally sound and performs as tested," said David Hicks, Vice President, Worldwide ISVCloud Business Development and Marketing, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."dailypoint not only cleans data, but it also offers a fully-blown data management system that allows hotels to manage their CRM efforts, comply with GDPR, and connect a variety of apps through the dailypoint Marketplace.If you want to learn more about dailypoint or its partnership with Oracle, schedule a meeting at ITB.About Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit at Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit Oracle and Java are registered trademarks of Oracle and/or its affiliates.Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit at Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Mohegan Sun Adopts Secure Payment Solution by b4checkin

b4checkin 26 February 2019
Mohegan Sun, one of the United States largest entertainment destinations located in Uncasville, Connecticut, has partnered with Agilysys and b4checkin to deploy b4easypost, the hospitality industry's first secure cloud-based credit card authorization payment and posting platform, developed by b4checkin. b4easypost by b4checkin facilitates card-not-present transactions for the hospitality industry, providing a fully PCI-compliant platform where guests and 3rd parties can make deposits and payments to a hotel remotely. The b4easypost application then automatically and securely posts those payments to the property management system (PMS). This eliminates the inconvenience of paper credit card authorization forms, which are prone to human error and non-PCI-compliant. Additionally, this end-to-end electronic solution significantly reduces credit card chargeback costs associated with traditional systems. Located between Boston and New York City, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants, and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. On May 30, 2018, Mohegan Sun unveiled the $80 million and 250,000 square foot Earth Expo & Convention Center. Mohegan Sun uses Agilysys' industry-leading Lodging Management System (LMS) as its PMS, for which b4easypost has a dedicated and fully licensed application program interface (API). With the installation of b4easypost in January 2018, the software has processed almost four-thousand transactions totaling over eight-million dollars within the year. "We've needed an electronic solution to replace the cumbersome and antiquated paper authorization forms hotels have been using for deposits and payments," said John Ware, Director of IT at Mohegan Sun. "It's a particular relief for us to have found this solution, given that the number of these transactions at a sizeable casino hotel can run well into the tens of thousands each year. Automating this process has been a game changer in terms of data security, compliance and cost savings." "The implementation at Mohegan Sun represents yet another in a long line of successes that we've had with b4easypost," said Saar Fabrikant, President, and CEO of b4checkin. "We're so happy to help hotels address a pain point that existed in the hospitality industry for decades - both in terms of reducing the labor efforts associated with processing payments as well as enhancing data security which is critical in today's technology eco-system. We encourage all hotels to investigate all options when making cybersecurity improvements because the risk of a breach is far too great when it comes to credit card related data. b4easypost addresses this need head on and can work for any hotel around the world.""The combination of LMS and b4easypost is powerful and fits the needs of Mohegan Sun perfectly," said Luke Pfeifer, Director of Product Management at Agilysys. "The comprehensive and feature-rich LMS property management system provides unparalleled reliability and is designed to facilitate rich guest experiences. The integration with b4easypost allows Mohegan Sun to drive operational efficiency and provide a seamless online payment process while protecting valuable guest data."About b4checkinb4checkin supplies an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage business and operations online, b4easypost replaces traditional credit card authorization forms with a secure payment solution that is both staff & consumer friendly and reduces fraud and chargebacks. For hotels that require flexibility in displaying lodging options, chameleon, the industry's first truly pliable online booking engine. b4checkin is headquartered in Halifax, Nova Scotia, Canada, with installations serving customers all over the world. For more information, visit Mohegan SunOwned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants, and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. On May 30, 2018 Mohegan Sun unveiled the $80 million project and 250,000 square feet featuring Earth Expo & Convention Center. Mohegan Sun is within easy access of New York, Boston, Hartford, and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.

INTELITY Named 'Official Mobile and In-Room Technology Provider' by Forbes Travel Guide for Third Year

INTELITY 26 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the third year running. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, and again in 2019, INTELITY is recognized as the best-in-class provider of mobile and in-room tech."When choosing Brand Officials, Forbes Travel Guide looks for companies that provide the industry with the highest levels of service and quality," said Micarl Hill, Forbes Travel Guide SVP of Brand Development. "INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we're looking for from Brand Officials."INTELITY's platform includes a complete suite of tools, INTELITY GUEST, to enhance the guest experience and increase guest engagement across multiple touchpoints including mobile apps and in-room tablets. INTELITY GUEST provides access to the advanced technology and connectivity the modern traveler demands and bridges the gap between guests and staff for an optimized connection."The INTELITY platform offers luxury hotels the tools they need to engage the modern traveler while still providing the high-touch, personalized service the luxury travel industry is known for," said INTELITY President and COO David Adelson. "It's an honor to be recognized by Forbes Travel Guide as the industry leader in guest engagement technology for the third year running."INTELITY, along with the other Brand Officials, and Forbes Travel Guide's 2019 Star Award Winners will be recognized on February 26 and 27 at Verified, The Forbes Travel Guide Luxury Summit. The Summit takes place at The Beverly Hilton hotel, an INTELITY partner, in Beverly Hills, CA. In addition to sessions conducted by luxury industry icons, innovators, and impressive disruptors, the Summit includes a black-tie dinner and "Afterglow" after-party.

Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

ALICE 26 February 2019
Para leer el comunicado en espanol, haga click aqui.ALICE, the hospitality industry's leading operations platform, has been chosen by Forbes Travel Guide (FTG) as their Brand Official Staff Operations Technology for 2019. ALICE has held this distinction since FTG created their Brand Official program in 2017. This recognition is, once again, confirmation of the platform's ability to meet and promote the highest standards of hospitality at some of the world's most excellent hotels.The FTG Brand Official program is designed to point the world's best hoteliers towards products and services notable and worthy of endorsement. Thousands of hotels across the country and around the world use ALICE to improve staff operations and guest satisfaction. For Forbes Travel Guide Star-Rated hotels, ALICE assists them with meeting some of FTG's rigorous 900 standards, and enables a variety of customizations to guarantee exceptional guest experiences."We carefully select Brand Officials that help our Star-Rated properties enhance the guest experience through their service or product," says Micarl Hill, Executive Vice President, Brand Development at Forbes Travel Guide. "In the case of ALICE, its technology enables staff members to communicate to one another quickly and efficiently, which ultimately means that they are better equipped to serve guests.""We are very proud to have selected ALICE once again among our collection of Brand Officials," says Filip Boyen, CEO of Forbes Travel Guide. "The company is an innovator in the hospitality technology space, always listening to the hoteliers and expanding its products to meet the needs of the industry and helping better the guest experience."ALICE is looking forward to building on the innovative ways the company leveraged its Brand Official status in 2018. ALICE partnered with FTG during their annual Verified, The Forbes Travel Guide Luxury Summit in the Spring of last year to showcase the event's first text messaging-powered concierge service. The service allowed the tech-savvy, but very busy crowd of hotel general managers, owners, and managing directors to request concierge-style services and information during a packed few days of events. ALICE's Customer Success Specialist and former concierge, Valerie Coello, was on hand to help fulfill attendees' needs, which included requests for dinner and spa reservations, event logistics and information, confirming RSVPs, and even a very last-minute tux fitting. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated to some of the world's best hoteliers how convenient and compelling text messaging is in delivering a superior guest experience.ALICE has also looked to provide value to FTG-rated hotels by partnering with other Brand Officials. The company announced an integration with Brand Official Intelity last year to offer hoteliers a complete suite of hotel management and guest engagement tools. Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's operations platform, hotels gain a best-in-class back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels by far the most sophisticated way to coordinate operations with guest activity that is available on the market today. More than a third of all FTG-rated hotels currently use Intelity or ALICE, or, in many cases, both. You can learn more about the partnership and integration here.Alex Shashou, Co-Founder and President of ALICE comments: "We are delighted to continue our partnership with Forbes Travel Guide. Their mission aligns with our vision of delivering exceptional hospitality. We are learning a lot from their team, their other Brand Officials, and their hotels on how to deliver Five-Star service. This is a partnership that helps us deliver on our promise to be much more than a software provider to our customers."

Jonas Hospitality Portfolio Continues to Grow

PAR Springer-Miller 26 February 2019
Toronto, Canada -- Jonas Hospitality is comprised of over 5,500 hotels, resorts and spas today that utilize hundreds of technology partners to meet their needs. Springer-Miller Systems, MSI Bookassist and now Leonardo currently make up the Jonas Hospitality portfolio of companies. Jonas Hospitality is committed to continued growth and to encompass a variety of best of breed solutions to serve its customer's diverse needs.Leonardo was acquired in November 2018, and Jonas Hospitality is proud to have Leonardo as its latest addition to its growing portfolio, which further caters to various segmented markets within the hospitality industry. Leonardo offers a powerful solution for hotels, resorts and travel websites to optimize their digital channels and increase the overall customer experience. Leonardo brings technology, support and service together to help hospitality companies reduce costs, increase revenue and help people have better travel experiences.Leonardo adds value to the Jonas Hospitality portfolio as it fills the gap between the traveler's expectation and their actual traveling experience. They do this by providing streamlined, updated and high-quality media such as photos, videos and promotions that highlight the best features of the property. In addition, Leonardo offers over 20 years of knowledge within the media industry. As Leonardo continues to be the leading trailblazer in streamlining digital channels, by being a part of Jonas Hospitality, they will be able to continue innovating and staying ahead of market trends. Their incredible reputation and relationships with their customers also adds value to Jonas Hospitality, as it extends a larger product offering that will meet the needs of all valued clients within the portfolio.Mark Charlinski, CEO at Leonardo, had this to say about becoming part of the Jonas team, "Joining the Jonas Hospitality portfolio has been extremely positive for us as a company. Within just a few months, we are seeing the benefits of being backed by one of the most successful and diverse software companies in the world. The extensive software, hospitality, financial and organizational knowledge that Jonas brings puts us in a stronger position than ever. We are ready to rapidly innovate and release hotel content management solutions to create better travel experiences."To learn more about Leonardo, please visit LeonardoOur solutions are built on 20 years of hospitality industry experience. We bring technology, support and service together to help hospitality companies reduce costs, increase revenue and help people have better travel experiences. Our technology platform is flexible and scalable so that each of our customers can create the ideal solution for their hotel content management and digital marketing challenges today and in the future. Many of our customers see us as an extension of their team. We take the time to understand your challenges, present the right solutions and get you up-and-running seamlessly. We carry out our commitment to your success through ongoing monitoring, regular communication, reliable support, educational programs and more. To learn more, visit Jonas HospitalityJonas Hospitality is comprised of Springer-Miller Systems, MSI, BookAssist and Leonardo. Utilized by thousands of properties around the world, Jonas Hospitality is dedicated to providing industry-leading solutions that meet the needs of the hospitality industry. Jonas Hospitality backed by the Jonas Software group, which owns and operates numerous software companies across the globe. To learn more, visit

Travel Tripper and Pegasus to Unveil a Newly Enhanced Suite of Products at ITB Berlin

Travel Tripper 25 February 2019
New York, NY - Fresh off the news of their merger, leading hospitality tech providers Travel Tripper and Pegasus announced that they will debut their newly enhanced suite of solutions at next month's ITB trade show in Berlin.The new combined offerings will bring together and leverage the strengths of two world-class brands in a recharged product suite that encompasses award-winning platforms and services for reservations, distribution, business intelligence, and e-commerce. Individually and taken together, they empower hotel groups, brands, and independent properties to directly own guest relationships and maximize bottom-line revenues and ROI.The complete set of solutions include:CRS and DistributionGDS Demand Generation ServicesGlobal Corporate Sales Demand ServicesBusiness Intelligence PlatformBooking Engine & E-commerce PlatformWebsite Design and DevelopmentDigital MarketingDirect Booking Conversion ToolsPegasus and Travel Tripper will present these solutions at ITB Berlin in private demos and during a series of Tech Talkshosted at the Travel Tripper stand (Hall 10.1, Stand 112) during show hours on March 6 and 7. During the tech talks, experts from Pegasus and Travel Tripper will discuss:How to increase corporate sales at your hotel (Mar 6 at 10am)Amplifying revenue management and marketing success using an automated, easy platform (Mar 6 at 1pm)UX innovations in enterprise CRS for casinos/resorts (Mar 6 at 3pm)Driving hotel website conversions in the age of personalization (Mar 7 at 2pm)The top 4 digital marketing strategies of 2019 (Mar 7 at 3pm)Pegasus will also be welcoming visitors and conducting product demos in Hall 8.1, Stand 111.Gautam Lulla, President of Travel Tripper and Pegasus, said, "We are delighted to bring these combinedsolutions into public view at ITB on the heels of our announced merger.The experience and expertise within the Pegasus organization combined with the innovation that Travel Tripper is known for has the potential to be transformational for this industry."Fiona Godfrey, Global Director of Revenue Generation at StayWell Holdings Pty Limited, commented, "We are very fortunate to have a connection with both companies. Prince Hotels, our parent company, has had a strong relationship with Pegasus for more than 25 years, and StayWell has in recent years successfully partnered with Travel Tripper to increase direct website revenues across our brand's 35 properties. Now as one entity, we are thrilled to be able to access all of these innovative solutions as part of one combined platform, and we are looking forward to seeing what the new company will develop for the future."To arrange an appointment with the Travel Tripper and Pegasus executive team and see a demo of their newly enhanced product suite, please contact About Travel TripperTravel Tripper is a hotel tech provider and strategic digital partner helping hotels worldwide to optimize their direct booking channel and maximize overall revenue. Known in the industry for its constant innovation and exceptional expertise, Travel Tripper provides a comprehensive suite of solutions that empowers hotels from search to stay, including CRS and booking engine, website design and development, and e-commerce and digital marketing management. For more information, visit PegasusPegasus is a leading global technology provider empowering independent hotels, hotel groups and large chains to grow their reservations businesses in a digital world. The company provides a comprehensive offering of cloud-based Software-as-a-Service (SaaS) solutions and services designed to help hoteliers connect with their guests, increase profitability and maximize productivity. Pegasus combines its highly scalable and reliable reservations platform with representation and demand services, uniquely enabling hoteliers to sell to guests worldwide across all touch points. To learn more, visit

Shiji Group Announces First Official ITB Berlin Attendance

Shiji Group 25 February 2019
Shiji Group announces its first official ITB 2019 presence to announce its global technology strategy, products, and services to the hospitality industry.After the group's rapid international growth during 2018 and a rapidly growing global customer base, attending the largest International Travel Show is a unique opportunity to meet industry professionals from around the world.While Shiji Group has been present through its many subsidiaries in the past, there has never been an opportunity for hotel groups and hotel industry professionals to meet leaders from all of the various business units at Shiji in a single location."The breadth of the products we offer as a group is growing and we're getting many questions from hotel groups and consultants as to how they can integrate with our various products and services. We're really happy to attend the show and meet as many people as possible to explain and help them build a fresh technology stack for their groups, it's great that we all come together in the city where Shiji's first venture started, Berlin." said Carson Booth, CEO of SnapShot.Shiji Group will be located in Hall 8.1 with the main stand at 127. Hotel Chains, Groups, and independent hoteliers are invited to come to the stand and discover how Shiji is connecting the global business of the hospitality industry.

broughtonHotels' Park James Opens with INTELITY's Complete Guest Experience and Hospitality Management Platform

INTELITY 22 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, and in-room tablets, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the back end."With the Park James Hotel's reputation for stellar and innovative service and it's Silicon Valley location, we wanted to create an elevated unique guest experience that leverages modern-day technology," said Larry Broughton, Founder and CEO broughtonHotels. "The INTELITY platform not only creates a seamless check-in guest experience, it allows us to deliver the bespoke service that our guests at The Park James have come to expect."The luxury boutique hotel, located near Facebook headquarters, opened in September 2018 to cater to the tech-savvy business and leisure travelers the area attracts."We are so glad to have been selected by the Park James Hotel, which is such a beautiful and well-designed property," said David Adelson, INTELITY President & COO. "We know the area attracts travelers who are looking for the convenience and experience modern technology provides. We're happy to support the Park James in providing their guests and staff with the tools needed to ensure an exceptional experience."Using the mobile app, guests can expedite check-in, communicate with staff, and activate their mobile key before arriving at the hotel., Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback, and more. Guests can also use the mobile app and in-room tablets, through INTELITY CONNECT, to access INNCOM's room automation system. The hotel staff uses the INTELITY STAFF back office solution to track work orders, guest requests, and service delivery times, so the management team can monitor all staff activity in a single dashboard.About Park James HotelMenlo Park's most anticipated new luxury hotel, the Park James Hotel, part of broughtonHotels, brings California craft style and hands-on service to Silicon Valley. With 61 well-appointed guest rooms, a unique outdoor courtyard garden and cocktail bar, along with 1,200 square feet of flexible meeting space among other amenities, the Park James Hotel is suited for every type of traveler. Oak + Violet, the Park James Hotel's signature restaurant, pays homage to California with a menu featuring high quality, hand-picked, and locally sourced ingredients. For further information, visit or broughtonHOTELSAn innovative and privately held hospitality company, broughtonHOTELS delivers highly specialized services in hotel management, investment, and development. Founded in 2001 by industry leader and entrepreneur, Larry Broughton, the company is well established as an operator of independent, boutique hotels. broughtonHOTELS upholds a strict ethos that emphasizes honesty, integrity, and ethics in all business engagements. The company has a corporate culture of giving back to the communities they serve. Based in Orange County, CA broughtonHOTELS continues to invest in top-flight hospitality talent to support its growing portfolio of 18 managed hotel properties in highly sought-after destinations from California to Illinois. For more information on Broughton Hotels, visit www.broughtonHOTELS.comPark James Hotel:Lucky Break PRMike Stommel, Mike@luckybreakpr.comKris Ferraro,

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